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| Siglent SHS820X USB flash-drive port (white) only accepts USB1 gen sticks? |
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| JAM-PDX:
I just unboxed an SHS820X scope, charged it up and decided to update the firmware before seriously playing with it. This is my first handheld scope. I followed the PDF update instructions for doing so, and immediately hit a wall when the scope didn't recognize the 16G FAT32 USB3 stick I inserted. I tried 16G USB2 FAT32 and nada. I tried an old USB1 8G and bingo, it immediately mounted. Granted, the scope USB "Host" connector is white. The unit specs don't say what USB gen the port is, vs. their desktop models that boldly proclaim USB2. The Ohio Siglent support center had no information on what kind of flash drive exactly this brand-new 2022 product required and is going to escalate the question and get back. OK, so maybe I just need to choose a different manufacturer, maybe Siglent carried over the old SHS800/1000 series hardware with an old USB1 port... a dumb move, but it happens. Imagine my surprise to find almost all the serious handhelds below $5k are in fact the same basic unit as the Siglents... BK, LeCroy, Extech, at wildly varying prices. So, there isn't any other option... they all appear to have the same white USB port, and all of their tech specs say no more than "USB" just like the Siglent specs. Only the Fluke and other premium units appeared to be different. Here's my question: Do I in fact have a defective 820X that *should* be able to mount newer flash drive generations, at least USB2, or are all of these related family units stranded at USB1? Problem is, there are no USB1 flash drives on the market, which to me is a fatal issue. It's hard to believe a product released in 2022 would require unobtanium flash media. Does anyone out there have experience using newer USB gen flash on *any* of these related handheld scopes? Thanks! --JimM, Portland OR |
| tautech:
Welcome to the forum. All is not what it seems as if you have a USB stick configured correctly these SHS800/1000X have no trouble with up to 32GB drives providing they are formatted FAT32 and with 4k clusters. A fresh one gifted from Siglent had no trouble with my SHS820X. |
| JAM-PDX:
Wow, that was the magic. This is what makes forums valuable. I'll be curious if Siglent comes back with same info. Here's what I found on my unit: * SanDisk 16G USB2 at 4096 "Allocation unit size" mounts right up on insertion -- WORKS * SanDisk 16G USB3 at 4096 "Allocation unit size" does *NOT* mount -- DID NOT WORK I don't have a variety of USB2 sizes so can't test the upper end. Amazon is selling USB2 down to 2Gb so there should be a window of usable media for a while IF USB2 stays available. tautech, thanks so much! --Jim |
| tautech:
Typically any USB stick 8GB or less formatted FAT32 with 4k clusters works with any Siglent equipment, even their 10yr old stuff. Confession A 16GB stick I've used for some years for some 100's of FW updates was difficult to navigate to FW files with some instruments until....I discovered it was formatted with 8k clusters. |O It's still in use but now with 4k clusters and issues magically disappeared. :-DD |
| JAM-PDX:
Maybe I do have a unit issue, or at least a size issue. I removed the 16G USB2 to put the firmware patch on and now it won't mount again. Perhaps I need to buy some 8G USB2 and see if they're better. Nuts. --Jim |
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