Products > Test Equipment
Siglent SSA 3021x - asking for SD/NAND recovery images
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Gian2975:
Hi guys,

I hope that I'm in the right thread for my one.

We were trying to upgrade our device that was currently running the firmware v1.2.9.2a, when it suddently bricked.

The device is trying to boot but the Siglent logo is showing up without the unit to fully boot like usual.
Moreover the SSA isn't reachable using Telnet anymore (timeout): we guess it isn't able to bring up the network stack anymore.
We tryed to dismount the chassis to reach the SD reader but without a valid SD card image we're stuck.

Could you please share with us the SD recover card image for the SSA3021x or maybe the NAND flash dump to try recovering my unit without having to send it back to Siglent?


Thanks
Regards
tautech:

--- Quote from: Gian2975 on October 26, 2024, 10:21:14 pm ---Hi guys,

I hope that I'm in the right thread for my one.

We were trying to upgrade our device that was currently running the firmware v1.2.9.2a, when it suddently bricked.

The device is trying to boot but the Siglent logo is showing up without the unit to fully boot like usual.

--- End quote ---
From my notes:
Pressing the System button at Boot can sometimes recover.

USB recovery is also possible to FW 1.3.9.6

Siglent EU HQ in Germany can supply you with the USB recovery tool.
info-eu@siglent.com
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