Author Topic: Siglent Technical Support join in EEVblog (Read 528341 times)

th_sak · « **Reply #1150 on:** April 16, 2019, 07:02:18 pm »

Hello Siglent support,

Please have a look at this post about a malfunctioning SDM3065x.

https://www.eevblog.com/forum/testgear/siglent-new-bench-dmm-sdm3055/msg2347308/#msg2347308

tautech · « **Reply #1151 on:** May 13, 2019, 09:30:46 am »

For the fanboys, a wall poster.

Real size 1.2m x 1m.

markus_jlrb · « **Reply #1152 on:** June 24, 2019, 06:49:39 am »

Dear Siglent staff,

someone there who could explain to me the difference
in HW version 02-02-00-05-00 vers 01-01-00-02-00 of the
SDM3065X device.

Is there a drawback baying a 01-01-00-02-00 device
instead of the 02-02-00-05-00 version, concerning
precision, stability or lifetime of such a device?

Many thanks in advance.

Markus

markus_jlrb · « **Reply #1153 on:** June 24, 2019, 10:57:09 am »

Dear Siglent staff,

a second question concerning the SDM3065X.
Is there a possibility to scale a voltage measured
via a current shunt in order to match the display.
Many shunts offered will have a 75mV full range
voltage at the terminals.
100mV shunts are difficult to find and they are
more expensive.
perhaps this could be done by the math menu?

Many thanks in advance for your feedback.

Markus

tautech · « **Reply #1154 on:** July 04, 2019, 08:59:22 pm »

New firmware for SDS1202X-E posted here:
https://www.eevblog.com/forum/testgear/siglent-sds-1202x-e-firmware-update/msg2526168/#msg2526168

tautech · « **Reply #1155 on:** July 08, 2019, 01:26:32 am »

Latest updated product catalogue:
https://www.siglentamerica.com/download/8263/

JPortici · « **Reply #1156 on:** July 08, 2019, 09:58:27 am »

"Built -in 25 MHz Function / Arbitrary Waveform Generator (Optional)"
Not built-in, it's an external box. Also it doesn't highlight that it has an ISOLATED output

e0ne199 · « **Reply #1157 on:** July 09, 2019, 02:26:00 pm »

Quote from: tautech on July 04, 2019, 08:59:22 pm

New firmware for SDS1202X-E posted here:
https://www.eevblog.com/forum/testgear/siglent-sds-1202x-e-firmware-update/msg2526168/#msg2526168

i see on another thread that there is an issue related with csv files on the newest firmware for sds1204x-e.. is it now fixed??

tautech · « **Reply #1158 on:** July 09, 2019, 08:25:21 pm »

Quote from: e0ne199 on July 09, 2019, 02:26:00 pm

Quote from: tautech on July 04, 2019, 08:59:22 pm
New firmware for SDS1202X-E posted here:
https://www.eevblog.com/forum/testgear/siglent-sds-1202x-e-firmware-update/msg2526168/#msg2526168

i see on another thread that there is an issue related with csv files on the newest firmware for sds1204x-e.. is it now fixed??

Not sure what csv issue you refer to.

Link please.

Rerouter · « **Reply #1159 on:** July 09, 2019, 09:53:15 pm »

Have not yet loaded to my device. Any news on if they fixed up the typos I reported for SCPI commands?

tautech · « **Reply #1160 on:** July 09, 2019, 10:00:58 pm »

Quote from: Rerouter on July 09, 2019, 09:53:15 pm

Have not yet loaded to my device. Any news on if they fixed up the typos I reported for SCPI commands?

C'mon Rerouter, are we expected to be clairvoyant.....how can we know what model you have.

Check the release notes but they don't always have all the minor changes listed......for any SCPI typos maybe there's edits required to the Programming manual too.

I just don't get why ppls are so reluctant to install new FW when it becomes available.

StillTrying · « **Reply #1161 on:** July 09, 2019, 10:30:10 pm »

Quote from: tautech on July 09, 2019, 10:00:58 pm

I just don't get why ppls are so reluctant to install new FW when it becomes available.

I do, if it's not broke, don't try to fix it.

Rerouter · « **Reply #1162 on:** July 10, 2019, 02:28:21 am »

Being in a different part of the country than my scope may be a contributing factor

1104x-e.

When I'm back home I'll be searching though. As the merge with the 5000 series left some nice hints at what directions theu where developing things.

As to still trying. It still has over 2 dozen commands as of the last firmware that if you gave it anything in incorrect formatting or out of range would softlock the scope and require a power cycle. If you never use that side of it. Then its very hard to get into a softlock state

tautech · « **Reply #1163 on:** July 10, 2019, 02:39:10 am »

Quote from: Rerouter on July 10, 2019, 02:28:21 am

1104x-e.
It still has over 2 dozen commands as of the last firmware that if you gave it anything in incorrect formatting or out of range would softlock the scope and require a power cycle. If you never use that side of it. Then its very hard to get into a softlock state.

Ok, are any of the documented SCPI commands troublesome ?

Rerouter · « **Reply #1164 on:** July 10, 2019, 02:50:57 am »

Attach a link to the most current programming guide and I can check for you.

tautech · « **Reply #1165 on:** July 10, 2019, 02:56:14 am »

Quote from: Rerouter on July 10, 2019, 02:50:57 am

Attach a link to the most current programming guide and I can check for you.

Version E02B
https://www.siglentamerica.com/download/2617/

jhiesey · « **Reply #1166 on:** July 10, 2019, 08:35:54 am »

Hi, I'm having a problem with the bode plot functionality on my SDS1204X-E. I made a separate post about it here: https://www.eevblog.com/forum/testgear/siglent-sds1204x-e-bode-plot-glitches!/

Overall the scope has worked great so far other than this, although it does have some annoying user interface quirks.

tautech · « **Reply #1167 on:** July 15, 2019, 10:09:39 pm »

Dual rack mount.

A new dual rack mount is listed as # SDG-2-RMK on P85 of the latest product catalog:
https://www.siglentamerica.com/download/8263/

Rackmount kit for two instruments , compatible with the SDG800, SDG1000, SDG1000X,SDG2000X, SDG5000 and SDG6000X series function generators and SDM3045X, SDM3055, SDM3065X digital multimeters

McBryce · « **Reply #1168 on:** July 30, 2019, 08:03:35 pm »

Hi,
I just picked up an SHS806. I need to use it in inverted display mode as I will be using it in a relatively dark environment. But if I set it to inverted display and restart the scope it reverts to white background with a white square partially covering the menu options and will only display properly after I have chosen the display option again. Has this bug been documented already?

Also, the scope came with Firmware 5.09.01.07 installed, but the latest I can find online is 5.09.01.05 - Is this an official version and where can I find a later version?

McBryce.

tautech · « **Reply #1169 on:** July 30, 2019, 09:05:26 pm »

Quote from: McBryce on July 30, 2019, 08:03:35 pm

Hi,
I just picked up an SHS806. I need to use it in inverted display mode as I will be using it in a relatively dark environment. But if I set it to inverted display and restart the scope it reverts to white background with a white square partially covering the menu options and will only display properly after I have chosen the display option again. Has this bug been documented already?

Also, the scope came with Firmware 5.09.01.07 installed, but the latest I can find online is 5.09.01.05 - Is this an official version and where can I find a later version?

McBryce.

1.07 appears to be the latest factory version and not yet released publically.
I'll point Siglent to your post as it sounds like a bug. Don't have an 806 now so don't know if it was pre-existing 1.05 issue of not, sorry.

pantelei4 · « **Reply #1170 on:** July 31, 2019, 04:27:25 am »

Quote from: McBryce on July 30, 2019, 08:03:35 pm

I just picked up an SHS806. I need to use it in inverted display mode as I will be using it in a relatively dark environment.

In the inverse mode of the display, the reading of menu symbols is bad, the color gamut is chosen incorrectly. It can not be used.

hfleming · « **Reply #1171 on:** August 02, 2019, 03:59:50 pm »

Hello Siglent support, I saw a few users were able to fix their Siglent equipment stuck on the bootup screen. Now my SSA3021X has decided to do the same. Can anybody help me?

Hendrik

tautech · « **Reply #1172 on:** August 02, 2019, 07:49:14 pm »

Quote from: hfleming on August 02, 2019, 03:59:50 pm

Hello Siglent support, I saw a few users were able to fix their Siglent equipment stuck on the bootup screen. Now my SSA3021X has decided to do the same. Can anybody help me?

Hendrik

Suggestions by PM given.

evgen.05 · « **Reply #1173 on:** August 26, 2019, 03:36:28 pm »

found a bug in latest firmware SDS1202X-E. In Trigger setup menu when the source trigger is changed - it's not right shown in menu

UPD. Something is strange. After 3 times of reboot - bug still present. But after playing with all trigger settings - everything is OK and source trigger is redrawing good.

uargo · « **Reply #1174 on:** August 26, 2019, 08:07:52 pm »

Hello my question is for "Siglent", I have the sds1104x-e oscilloscope and when I enter FFT or serial decoding, I press the Trigger setup with the knob I can adjust the trigger level, but the line does not appear on the screen, it is a bug Did you know about this? seems to be random


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Author Topic: Siglent Technical Support join in EEVblog (Read 528341 times)

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