Author Topic: Siglent Technical Support join in EEVblog  (Read 326599 times)

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Offline FlashBack

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Re: Siglent Technical Support join in EEVblog
« Reply #425 on: April 02, 2015, 08:14:50 pm »
The PCB HW version, if not printed on the PCB (should be) can be identified by Siglent with the units Serial number. Post up the SN minus the last 2 digits.
You'll probably only get one through a Siglent distributor though.

@FlashBack
Please put your country flag in your profile for local recommendations.

My friend is currently offline, later will contact him to confirm serial number.
But early he send me numbers ;  CA_M_110300 / SAT7.820.681K
I thought 110300 is board version.... But if not - then think second is right ?
 

Offline Siglent

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Re: Siglent Technical Support join in EEVblog
« Reply #426 on: April 03, 2015, 02:07:13 am »
The PCB HW version, if not printed on the PCB (should be) can be identified by Siglent with the units Serial number. Post up the SN minus the last 2 digits.
You'll probably only get one through a Siglent distributor though.

@FlashBack
Please put your country flag in your profile for local recommendations.

My friend is currently offline, later will contact him to confirm serial number.
But early he send me numbers ;  CA_M_110300 / SAT7.820.681K
I thought 110300 is board version.... But if not - then think second is right ?
SAT7.820.681K  is the board version.
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Offline FlashBack

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Re: Siglent Technical Support join in EEVblog
« Reply #427 on: April 03, 2015, 09:00:48 am »
SAT7.820.681K  is the board version.

Ok. So here is also serial SDS000031334** .
Now can anybody help ? Need dump readed or programmer to unbrick...
 

Online tautech

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Re: Siglent Technical Support join in EEVblog
« Reply #428 on: April 03, 2015, 09:37:37 am »
SAT7.820.681K  is the board version.

Ok. So here is also serial SDS000031334** .
Now can anybody help ? Need dump readed or programmer to unbrick...
Manufacturered March 2013. Siglent products have a 3 year warranty.
Contact your local distributor.

Siglent USA will be on later today, but China likely won't see this until Monday.
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Offline FlashBack

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Re: Siglent Technical Support join in EEVblog
« Reply #429 on: April 03, 2015, 09:46:50 am »
I see that itstill has waranty by time, but there are few problems.
1. My friend already disassembled it and flashed with programmed if using programmer to check different dumps.
2. He is located in russia, quite far from moscow.

So that's why he asked me to help him (as he is fluent in english) to find firmware, as has all necessary equipment to flash it if will get correct dump.

Thanks for understanding.
 

Offline Siglent

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Re: Siglent Technical Support join in EEVblog
« Reply #430 on: April 07, 2015, 08:56:59 am »
Are you sure it is a Siglent Product?
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Offline sotos

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Re: Siglent Technical Support join in EEVblog
« Reply #431 on: April 07, 2015, 03:32:33 pm »
I see that itstill has waranty by time, but there are few problems.
1. My friend already disassembled it and flashed with programmed if using programmer to check different dumps.
2. He is located in russia, quite far from moscow.

So that's why he asked me to help him (as he is fluent in english) to find firmware, as has all necessary equipment to flash it if will get correct dump.

Thanks for understanding.

Can you send some pictures.
 

Offline ion54

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Re: Siglent Technical Support join in EEVblog
« Reply #432 on: April 07, 2015, 10:50:49 pm »
Anyone updated their firmware on SDS1102CML with the version posted on March 13, 2015 (page 26)? Any information about what it improves/fixes?
The number of the version makes me suspicious as I have tried version XXXXX.29 from Teledyne LeCroy WaveAce and that one has a bug that makes the left side of the screen jitter left and right on some time base settings (around 1 ms).  That version has been released at the end of January this year and it still shows as the latest on LeCroy's web page.
 

Offline Siglent

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Re: Siglent Technical Support join in EEVblog
« Reply #433 on: April 09, 2015, 10:22:05 am »
I see that itstill has waranty by time, but there are few problems.
1. My friend already disassembled it and flashed with programmed if using programmer to check different dumps.
2. He is located in russia, quite far from moscow.

So that's why he asked me to help him (as he is fluent in english) to find firmware, as has all necessary equipment to flash it if will get correct dump.

Thanks for understanding.
please give me your or your friend's e-mail. we need to solve it as soon as possible.
please send a e-mail to me and I will send you a tool. jade.wan@siglent.com
also, please let me know the brand and model.
even with the same hardware,we will differ the software.
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Offline sotos

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Re: Siglent Technical Support join in EEVblog
« Reply #434 on: April 09, 2015, 10:47:37 am »
I see that itstill has waranty by time, but there are few problems.
1. My friend already disassembled it and flashed with programmed if using programmer to check different dumps.
2. He is located in russia, quite far from moscow.

So that's why he asked me to help him (as he is fluent in english) to find firmware, as has all necessary equipment to flash it if will get correct dump.

Thanks for understanding.
please give me your or your friend's e-mail. we need to solve it as soon as possible.
please send a e-mail to me and I will send you a tool. jade.wan@siglent.com
also, please let me know the brand and model.
even with the same hardware,we will differ the software.


Extremely fast and good service.   :-+
 

Offline rf-loop

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Re: Siglent Technical Support join in EEVblog
« Reply #435 on: April 09, 2015, 12:30:50 pm »
Anyone updated their firmware on SDS1102CML with the version posted on March 13, 2015 (page 26)? Any information about what it improves/fixes?
The number of the version makes me suspicious as I have tried version XXXXX.29 from Teledyne LeCroy WaveAce and that one has a bug that makes the left side of the screen jitter left and right on some time base settings (around 1 ms).  That version has been released at the end of January this year and it still shows as the latest on LeCroy's web page.

I do not know if this is same bug because I do not exactly understand this quoted text.

But.

I have regognized one issue (least in last .29  Siglent FW for CML models.

If signal have fast enough high edge, no problem.
But if signal is example sine wave and if LongMemory selected and if timebase is more slow than 100us/s there is very bad trigger positiuon/jitter problem. I have not seen this never before.
If example I set 250us/div and example 1kHz sinewave p-p 6 division. Trigger edge, rising and middle of signal vertical level. Trigger looks ok if normal memory. Trigger fails if LongMemory. If I change signal to square wave. Normal memory and LongMemory and all is ok.
If I select what ever signal where rising edge is slow, example ramp or sine etc Trigger fails with LongMemory but works with Normal memory.
100us/div or faster it works normally with all settings and signals.

What happend with trigger stability iand position in new FW with slower than 100us/div specially if Long Memory selected?

I hope Siglent do immediately FW repair patch for this trigger issue what is really fatal class bug. (and do also something for this language select pop up in every startup)  Do it so that if power up with what ever one front panel button down it start from real factory new state including language select pop-up window. More deep default than it do with default button what still leave some user selections untouched)
If practice and theory is not equal it tells that used application of theory is wrong or the theory itself is wrong.
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Offline timofonic

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Re: Siglent Technical Support join in EEVblog
« Reply #436 on: April 09, 2015, 09:02:26 pm »
How popular is Sigrok? It shouldn't be hard to create support for a particular instrument and yet only few instruments are supported.

I haven't seen any numbers on the user count. To be honest I don't use it much but have done some CAN decoding and it works just fine for that. For me the interesting bits are the protocol decoders but it has real potential overall.

http://sigrok.org/wiki/Protocol_decoders

I'm certain it's used much more than people think. If you consider only the protocol decoding. These are things you pay real money for. If you are bidding / evaluating a job being able to use a free version of a particular protocol (like CAN) is a great benefit.

How can our products be supported by sigrok? we are not familier with this organization.


They are an Open Source project and even have an IRC chat ( #sigrok at irc.freenode.net). You can contact their developers and contribute patches or even be contributors, this last one would be positive for both your company and them.

It's not a formal organization, check their website.

http://sigrok.org
« Last Edit: April 17, 2015, 01:21:48 pm by Circuiteromalaguito »
 

Offline illyesgeza

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Re: Siglent Technical Support join in EEVblog
« Reply #437 on: April 14, 2015, 11:42:06 am »
I'd like to thanks Siglent that they solved the WAVEFORM command in LONGMEM mode on SDS1102CML
Unforunately there is stil a big problem

Because there is only one (DOCUMENTED !) command for download the data from the scope:
      WAVEFORM? or WF? (the short format).
The channel is selected by C1: or C2: prefix.
The optional parameters are DESC, TEXT, TIME, DAT1, DAT2, ALL
ALL is the default.
Example:
C1:WF? ALL
This mean you want to download the data from channel 1; the Template(DESC) plus the data.
If you initiate the above command like this you will get the data but you can't know when the trigger was.
So, for a normal download you must use some extra commands before the WF?
ARM;WAIT;C1:WF?
or
*TRG;WAIT;C1:WF?
Siglent say the ARM and *TRG is the same.
The WAIT command means the scope will wait until a trigger apears.
If you use WAIT 2.5 for example the scope will wait for two and a half seconds for the trigger.
If it does not apear in this interval the scope will enter in the acquire sequnce (forced trigger).
So far so good.
But what is if you want to download the data from both channels?
You will use of course ARM;WAIT;C1:WF? for channel 1
And C2:WF? for the second channel.
You can't use ARM;WAIT;C1:WF?;C2:WF? because the two WF? commands can't use the same buffer.
The big problem is that the firmware can't anticipate what would you do after the first WF? command.
So after the C1:WF? ends the scope exit from ARM state and begin a new acquizition on both channels.
When you initiate the C2:WF? command you will got some random data from channel 2.
In my opinion the the best soulution is to implement a new command which inform the firmware that you
want to download the data from both channels after an UNIQUE trigger.
Important remark!!!!
I'v used ARM;WAIT;STOP;C1:WF?
         C2:WF?;RUN
The STOP was for stop the acquizition after the trigger.
This is a stupid solution because you will get only a few bytes after the trigger.

I'd like to ask Siglent to solve this problem in a new firmware version

At last I have one question
Can Siglent document WFSU TYPE,1 command (WAVEFORM_SETUP)
I saw that this command is used by EasyScopeX
 

Offline Siglent

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Re: Siglent Technical Support join in EEVblog
« Reply #438 on: April 17, 2015, 03:48:42 am »
Dear illyesgeza,
Sorry for the SCPI command problem, we will fix it as soon as possible.
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Offline Siglent

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Re: Siglent Technical Support join in EEVblog
« Reply #439 on: April 21, 2015, 08:23:10 am »
Hi guys,
We just released some Labview drivers for Siglent Products, please download them here http://siglentamerica.com/support_software_204
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Offline timofonic

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Re: Siglent Technical Support join in EEVblog
« Reply #440 on: April 21, 2015, 12:52:53 pm »
Hi guys,
We just released some Labview drivers for Siglent Products, please download them here http://siglentamerica.com/support_software_204

Did you contact with the Sigrok project? They're waiting a reply from your company, but no response since some time ago. If you're interested, you could contact over IRC at #sigrok on irc.freenode.net or check their email on their website.


I'm not going to annoy you with this, but you showed interest about your products getting Sigrok support.

PS: I'm not part of Sigrok development team.
« Last Edit: April 23, 2015, 07:34:04 pm by Circuiteromalaguito »
 

Offline Siglent

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Re: Siglent Technical Support join in EEVblog
« Reply #441 on: April 22, 2015, 02:11:45 pm »
Thanks for you reminding.
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Offline timofonic

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Re: Siglent Technical Support join in EEVblog
« Reply #442 on: April 23, 2015, 07:49:18 pm »
Thanks for you reminding.

You're very welcome!

You don't need an IRC client to chat with their community,  just use their web
https://webchat.freenode.net

Channel name is #sigrok

Don't forget the # as is a typical prefix of IRC channels.

There will be users and developers, it's typical in Open Source projects. Keep in mind the hour differences and be patient to get replies.

You can also subscribe to the developer mailing list and write them a detailed proposition about your company proposal to collaborate.

https://lists.sourceforge.net/lists/listinfo/sigrok-devel

As an electronics student and open source enthusiast, support of Siglent projects would make them more attractive to me.
 

Offline Neon

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Re: Siglent Technical Support join in EEVblog
« Reply #443 on: May 24, 2015, 10:20:31 am »
It is true.
here is all the latest firmware link
SDG1000 series
http://www.siglent.com/2014EnglishWebsite/Firmware&Software/Firmware/SDG1000-V100R001B01D01P37R2.zip
http://siglentamerica.com/USA_website_2014/Firmware&Software/firmware/SDG1000-V100R001B01D01P37R2.zip
SDG5000 series
http://www.siglent.com/2014EnglishWebsite/Firmware&Software/Firmware/SDG5000-V500R001B01D01P12.zip
http://siglentamerica.com/USA_website_2014/Firmware&Software/firmware/SDG5000-V500R001B01D01P12.zip
SDS1000CFL
http://www.siglent.com/2014EnglishWebsite/Firmware&Software/Firmware/SDS1000CFL_2CH_SSP_V100R005B08D02P38.zip
http://www.siglent.com/2014EnglishWebsite/Firmware&Software/Firmware/SDS1000CFL_4CH_SSP_V100R005B03D02P38.zip
http://siglentamerica.com/USA_website_2014/Firmware&Software/firmware/SDS1000CFL_2CH_SSP_V100R005B08D02P38.zip
http://siglentamerica.com/USA_website_2014/Firmware&Software/firmware/SDS1000CFL_4CH_SSP_V100R005B03D02P38.zip
SDS1000CML/CNL(except SDS1202CNL+)
http://siglentamerica.com/USA_website_2014/Firmware&Software/firmware/SDS1000CML_SSP_V100R005B01D02P29.zip
http://www.siglent.com/2014EnglishWebsite/Firmware&Software/Firmware/SDS1000CML_SSP_V100R005B01D02P29.zip
SHS1000/800
http://siglentamerica.com/USA_website_2014/Firmware&Software/firmware/SHS820_V100R003B01D02P02R2.zip
http://siglentamerica.com/USA_website_2014/Firmware&Software/firmware/SHS1000_V100R003B01D02P02R2.zip
http://www.siglent.com/2014EnglishWebsite/Firmware&Software/Firmware/SHS820_V100R003B01D02P02R2.zip
http://www.siglent.com/2014EnglishWebsite/Firmware&Software/Firmware/SHS1000_V100R003B01D02P02R2.zip
Steve (USA) and Jade (China) can we have all these links copied to the very first post in this thread and updated as new FW is released.
Then FW will be EASY to find for newbies discovering this thread.

Hi.
Why when try download the file for CNL SDS1000CNL_Update   Current Version: 5.01.02.29 | Published?2015-03-10

http://www.siglent.com/ENs/gjjrj.aspx?id=15

the file downloaded is SDS1000CML_SSP_V100R005B01D02P29.ADS ?

Is the same file firmware for the CNL CML  models ?

Thanks.
« Last Edit: May 24, 2015, 10:26:43 am by Neon »
 

Online tautech

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Re: Siglent Technical Support join in EEVblog
« Reply #444 on: May 24, 2015, 10:27:22 am »
Hi Neon
Yes same FW for these two SDS1000 series.
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Offline Neon

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Re: Siglent Technical Support join in EEVblog
« Reply #445 on: May 24, 2015, 10:31:05 am »
Hi Neon
Yes same FW for these two SDS1000 series.

Thank you very much for your reply.

Regards.
 

Offline timofonic

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Re: Siglent Technical Support join in EEVblog
« Reply #446 on: May 27, 2015, 09:53:00 pm »
Thanks for you reminding.

You're very welcome!

You don't need an IRC client to chat with their community,  just use their web
https://webchat.freenode.net

Channel name is #sigrok

Don't forget the # as is a typical prefix of IRC channels.

There will be users and developers, it's typical in Open Source projects. Keep in mind the hour differences and be patient to get replies.

You can also subscribe to the developer mailing list and write them a detailed proposition about your company proposal to collaborate.

https://lists.sourceforge.net/lists/listinfo/sigrok-devel

As an electronics student and open source enthusiast, support of Siglent projects would make them more attractive to me.

@Siglent

I'm sure you are all busy, this is just a reminder. I'm aware Sigrok Team haven't been contacted yet.

Any plans for it?

I don't want to sound rude, I just would love Sigrok support would improve from official support of a manufacturer. This is a great Open Source tool.

Regards.
 

Offline Armxnian

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Re: Siglent Technical Support join in EEVblog
« Reply #447 on: May 28, 2015, 06:41:29 am »
Hi Siglent,

Would it be possible to increase the display update rate of the SDM3055, or give users the option to do it? Currently, there isn't much difference in "slow", "middle", or "fast". The data sheet states that the options sample at 5, 50, or 150 times per second. This is useful if logging and viewing the file after. Also, since middle and fast drop a digit of resolution, they seem to auto range and display a new value faster. But, the display update rate doesn't seem to change much, if at all. So while the log of values might allow you to see fast changing values, you can't see them in real time. The display, even on fast mode, seems to update 1 time per second, even though it has captured 150 values. I think it should be possible to update the display at 10 times per second for example, and average 15 captured readings into 1. Therefore, you get 1 average of 15 readings every 100ms on the display, and 150 captures averaged into 10 readings every second.

I have attached a csv (unzip with 7z or alternative, windows doesn't work for some reason) file showing the power of 150 samples/s. I programmed my DP832 to sweep from 0v to 2v in 2000 steps. The DP832 seems to be able to change 100 steps (100millivolts) in 1 second, so the meter sometimes captures the same value twice since it samples at 150/s. Why waste the speed of the ADC by limiting the display update? If you want a more stable reading, then you will use the "slow" mode by default anyway since it gives you the full 5 and 1/2 digits. You can also do something creative with the "middle" option, like give it 5 screen updates per second. Currently it's kind of useless, since it's slower than the "fast" option, but still loses a digit of resolution.

Regarding the problem that the meter doesn't save the UI settings on reboot, I looked into the xml file that you can create to save settings. Even when setting the meter to boot to "last", the xml file still shows "factory default" in the power up field. Maybe the power on "last" feature does work correctly, but the meter just doesn't set the parameter correctly. I tried editing the xml file by putting "last" in the field and recalling it in the meter but it didn't do anything. I also can't copy the edited file to the internal storage since the built in file manager doesn't allow it. I also tried recalling the edited file, and creating a new one in internal storage with the settings, but that didn't solve the issue either.
« Last Edit: May 28, 2015, 06:45:17 am by Armxnian »
 

Online tautech

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Re: Siglent Technical Support join in EEVblog
« Reply #448 on: June 04, 2015, 09:12:26 am »
Welcome to the forum.

You will find the answers in this thread:
https://www.eevblog.com/forum/testgear/siglent-ds1102cnl-dso/

BUT you will void your 3 year warranty.  :--
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Online tautech

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Re: Siglent Technical Support join in EEVblog
« Reply #449 on: June 04, 2015, 09:39:41 am »
Yes, you have a good mature and stable scope, time proven.  ;)
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