Author Topic: Siglent UK Ordering Experience??  (Read 864 times)

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Offline BionicboneTopic starter

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Siglent UK Ordering Experience??
« on: March 21, 2023, 12:20:11 pm »
Ok, I want to order a Siglent 1104X-E and strangely not available via Amazon.

Siglent UK has them, and you would expect them to have great customer service, but do they?

https://siglent.co.uk/product/siglent-sds1104x-e-super-phosphor-oscilloscope/

Has anyone ordered from the UK store?

 Did anyone have issues and had to return something, maybe dead on arrival or after several months.

I would normally order most things now via Amazon because they will just sort it in my experience, free shipping back to them and everything.

So please, good or bad, please share your experience of Siglent UK distribution
 

Offline eloso

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Re: Siglent UK Ordering Experience??
« Reply #1 on: March 21, 2023, 12:39:17 pm »
I have ordered several items from Telonic UK - Scope, Bench DMM, VNA, Power Supplies, differential probe + other bits and bobs.

I recommend them with no hesitation whatsoever. Excellent service.

You find out about service when something doesn't go right and I did have an issue. Between Siglent HQ and Telonic the solution was seamless - no fuss at all. I also returned a Siglent item that I thought wasn't right. They checked it out and were obviously, if very politely not 100% convinced about my diagnosis (if it was for a work test bench then I would have accepted it but even the smallest of cosmetic things bothers me for a big investment at home).  But regardless, they offered a new replacement if I wanted it - and I did.

You have admin support from someone you can speak to, not a faceless customer service rep in some distant land.  This came in handy when the courier delivered my parcel to a wrong address. Not Teloic's fault.  Also technical backup second to none.   

My advice - don't use Amazon, use Telonic.

Eloso
 
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Offline Sighound36

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Re: Siglent UK Ordering Experience??
« Reply #2 on: March 21, 2023, 05:32:01 pm »
Totally agree with eloso have been dealing with Doug (Telonic) for many years always faultless service 100% no problems at all.
Great service and back up first rate company  :-+
Seeking quality measurement equipment at realistic cost with proper service backup. If you pay peanuts you employ monkeys.
 

Offline coppice

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Re: Siglent UK Ordering Experience??
« Reply #3 on: March 21, 2023, 05:38:59 pm »
I bought a Siglent scope from Telonic. The only hassle I had was with their web site, which did something odd during the payment step, and left me not sure if I had completed my order or not. I called them, someone checked their order log, couldn't find my order, and offered to take it over the phone. I actually tried again on line, things went through smoothly that time, and my scope arrived in a day.
 

Offline themadhippy

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Re: Siglent UK Ordering Experience??
« Reply #4 on: March 21, 2023, 05:47:34 pm »
Another happy customer here.My only complaint was they included there catalogue in with the order,and all those pretty shiny things keep trying to  attract my attention
« Last Edit: March 21, 2023, 05:49:38 pm by themadhippy »
 

Offline abeyer

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Re: Siglent UK Ordering Experience??
« Reply #5 on: March 21, 2023, 06:04:38 pm »
Ok, I want to order a Siglent 1104X-E and strangely not available via Amazon.

Is on amazon in the US, it may just be a temporary stock issue -- Siglent ran some end of year sales/discounts and seemed to oversell a bunch of lower end items into backorder, I just now got a 2000x-p scope I ordered on one of those discounts in December.  :-//
 

Offline BionicboneTopic starter

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Re: Siglent UK Ordering Experience??
« Reply #6 on: March 21, 2023, 06:45:43 pm »
Over here Amazon has a load of sponsored links for Rigol, I wonder if part of the deal was to eliminate Siglent from the pages. Not to worry, Telonic seems to come out ok. I'm surprised I didn't get anyone buying from the siglent.co.uk site.
 

Online tautech

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Re: Siglent UK Ordering Experience??
« Reply #7 on: March 21, 2023, 07:36:10 pm »
My only complaint was they included there catalogue in with the order,and all those pretty shiny things keep trying to  attract my attention
:-DD
My standard MO !
Nothing like a shiny catalogue to work though to help decide on your next purchase !  ;D

Trouble now is there are now 2, the newer a RF product catalogue.  :scared:
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Siglent Youtube channel: https://www.youtube.com/@SiglentVideo/videos
 

Offline Sighound36

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Re: Siglent UK Ordering Experience??
« Reply #8 on: March 21, 2023, 07:37:21 pm »
The Siglent .co.uk site is also Telonics as is the Rigol one.
Maybe I'm old fashined I just like to speak to people about the products I'm interested in and discuss with them before purchasing  :-DD
« Last Edit: March 21, 2023, 07:52:00 pm by Sighound36 »
Seeking quality measurement equipment at realistic cost with proper service backup. If you pay peanuts you employ monkeys.
 

Online tautech

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Re: Siglent UK Ordering Experience??
« Reply #9 on: March 21, 2023, 07:43:01 pm »
Ok, I want to order a Siglent 1104X-E and strangely not available via Amazon.

Siglent UK has them, and you would expect them to have great customer service, but do they?
For those in Europe, here is the list of authorised sellers, the last one Telonic, sports the www.siglent.co.uk URL.
https://www.siglenteu.com/how-to-buy/
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Siglent Youtube channel: https://www.youtube.com/@SiglentVideo/videos
 

Offline BionicboneTopic starter

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Re: Siglent UK Ordering Experience??
« Reply #10 on: March 22, 2023, 10:31:03 am »
When you've spent what feels like a life time making a decision and then the website has an issue 😡
 

Online tautech

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Re: Siglent UK Ordering Experience??
« Reply #11 on: March 22, 2023, 10:51:28 am »
When you've spent what feels like a life time making a decision and then the website has an issue 😡
:-//
 +44 (0) 118 978 6911
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Siglent Youtube channel: https://www.youtube.com/@SiglentVideo/videos
 

Offline BionicboneTopic starter

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Re: Siglent UK Ordering Experience??
« Reply #12 on: March 22, 2023, 11:53:08 am »
They have a dedicated Siglent site, so used that instead
 
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