Hello,
I bought a refurbished HM5014-2 last weekend and came to the same known problem with installing the AS100E SW on my Windows7 laptop.
The SW always pretended to extract files into the installation directory and asked to restart it.
Looking into the directory there were no additional files copied.
And at restart the SW again the same effect.
After a lot of fruitless trial and run, I decided to reinstall the Software, but instead of the default proposed path I chosed "C:\HAMEG".
And - bingo- now the additional files were extracted into the same folder and the SW afterwards started as expected.
This might help others using the SW on Windows 7.
I did not try on my Windows 10 workstation yet.
Regards, Gerhard, DF1DA