How long have you owned this oscilloscope? When did this problem start to show or did you buy it this way?
I strongly doubt a firmware update will help; 'freezing' on older equipment usually points to an electrolytic capacitor or contact problem but it can be something entirely different as well. You need to troubleshoot this problem methodically. You wrote that disconnecting the disk drive makes the problem appear less. This makes the power supply the primary suspect. The service manual for this model should be available somewhere. See if there are voltage and ripple specifications in there for the supply rails and check whether these are within specifications.