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Test Equipment Anonymous (TEA) group therapy thread

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mnementh:

--- Quote from: Specmaster on May 17, 2018, 03:33:19 pm ---
--- Quote from: bd139 on May 17, 2018, 03:28:37 pm ---And now they were out when it was delivered back and the guy has to go to the post office to pick it up so they can send it again but he can't because he's got a puncture.  :-DD

--- End quote ---
I'll give him a puncture for real if I don't get some sensible reply back  :-DD

--- End quote ---

Now now... a puncture and a perforation are NOT the same thing.   :o  If you want to strike dread in their hearts, use the correct terminology.  >:D


mnem
Also, we are engineers. We have certain standards.  :-DD

Specmaster:

--- Quote from: mnementh on May 17, 2018, 03:41:02 pm ---
--- Quote from: Specmaster on May 17, 2018, 03:33:19 pm ---
--- Quote from: bd139 on May 17, 2018, 03:28:37 pm ---And now they were out when it was delivered back and the guy has to go to the post office to pick it up so they can send it again but he can't because he's got a puncture.  :-DD

--- End quote ---
I'll give him a puncture for real if I don't get some sensible reply back  :-DD

--- End quote ---

Now now... a puncture and a perforation are NOT the same thing.   :o  If you want to strike dread in their hearts, use the correct terminology.  >:D


mnem
Also, we are engineers. We have certain standards.  :-DD

--- End quote ---
If you have a perforation in a tyre (or should I say tire?) then the end result is same as it punctures the tyre (tire) and air escapes leaving it flat  :-DD

mnementh:

--- Quote from: Specmaster on May 17, 2018, 03:31:01 pm ---
--- Quote from: mnementh on May 17, 2018, 03:24:25 pm ---
--- Quote from: Specmaster on May 17, 2018, 03:01:21 pm ---(SNIP)

Other news, still no sign of RS returning the meter, have emailed them now and asking WTF is going on, 5 day door to door service Yah, pull the other one, even factoring in the May bank holiday doesn't extend the time to 10/11 days  :scared:

--- End quote ---

I wonder if they found once they had it in hand that they don't have the equipment and/or technical know-how in-house to properly calibrate your particular unit, and had to ship it out to a third party?


mnem
Eve was the victim, not the attacker.

--- End quote ---
If thats the case then fine, why not come out and say so. They have had plenty of time to do so and also check on the meter and what was required to calibrate it. I spoke to them on the phone before getting a quote from them. At first the person I spoke to wasn't sure so they put me onto someone in the calibration unit, who left me on hold while they went and checked. Came back and told yes they could do it and then emailed me a quote, so I now have spoken to 4 people and also have sent and received at 6 emails so ample time to tell me  :rant:

--- End quote ---

Then you will of course demand to know who the third party is, and they can't have that. DUH.  :-DD

I agree that it has gone far beyond reasonable, and that any person you speak with SHOULD at least be able to tell you where your gear IS at any time. But come on... these people are, after all, still working within a corporation. They're going to hide behind the bureaucracy for absolutely as long as they can possibly stretch it out in hopes of fixing it rather than admitting to their fuckup.


Cheers,


mnem
I can't fix that. There. Now at least SOMEBODY said it to your face.  ;)

Ero-Shan:

--- Quote from: mnementh on May 14, 2018, 05:34:13 am ---
Hmmm... what are the chances it was caused by electrolyte from an exploded cap someone replaced ages ago but never bothered to clean up?


Just a random thought...


Congrats on resurrecting it, BTW. That one looks like it was a real head-scratcher.  :-+


mnem
*Toddles off to ded*

--- End quote ---

Nah, there was no "missing" electrolytic, and the ones I replaced in the PSU proved to be still in perfect condition (C and ESR). No apparent repair before mine, either.

You're right, I scratched my head more than once!

Specmaster:

--- Quote from: Ero-Shan on May 17, 2018, 03:49:57 pm ---
--- Quote from: mnementh on May 14, 2018, 05:34:13 am ---
Hmmm... what are the chances it was caused by electrolyte from an exploded cap someone replaced ages ago but never bothered to clean up?


Just a random thought...


Congrats on resurrecting it, BTW. That one looks like it was a real head-scratcher.  :-+


mnem
*Toddles off to ded*

--- End quote ---

Nah, there was no "missing" electrolytic, and the ones I replaced in the PSU proved to be still in perfect condition (C and ESR). No apparent repair before mine, either.

You're right, I scratched my head more than once!

--- End quote ---
Careful when scratching your head, you could end having less hair that way, thats what happened to me.

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