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Test Equipment Anonymous (TEA) group therapy thread

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Specmaster:
Everyone here is trying to paint Apple as a really good egg when in truth they aren't. There is plenty of well documented examples of where they have failed to live upto the hype and have given the customer all kinds of BS as to why they cannot issue replacements or authorise repairs, even for gear that is within the warranty and has not been tampered with in anyway.

The reality is that like everything else, it depends on who you get to deal with, some are suffering from external problems that they bring into work with them and then you get the NO word used a lot, some of them just don't care and in a lot of cases many just try it on.

I have personally witnessed this first hand when accompanying my eldest son to an Apple service centre and has had to argue with some of the assistants to get a resolution on his new 6S that was only 4 months old. And when he did a replacement out of them, he had to go through 4 phones before he got a good one without any problems on it. Truth is I was getting sick of standing around in that shop as it took well over 2 hours before he got satisfaction. The reason he got satisfaction in the end was he let them know in the end that he knew what they were telling him was BS because he worked at the time for Carphone Warehouse, selling mobile phones and he had been on numerous manufacturers training courses and knew all about mobiles phones and that they were telling him BS.

Had he not known that they were giving him a load of BS, they might have gotten away with it.

There are loads of other examples all over the internet, Apple are no better than many other companies, they will all try it on to varying degrees if they think that they can get away with it.  :rant: 

med6753:
If you depend upon your cellphone has an integral part of your business then I see the value of the claimed Apple service. But for an individual like me were my cell to go to shit it would be an inconvenience but not a show stopper. 

For the past 4 years my smarty has been a Nokia 925 with WIN8. It has worked flawlessly and I have no real complaints with it. Even with it's limited support and apps it does what I need. It's MS that's been dicky about it. For some strange reason the 925 can't be updated to WIN10 and I've noticed lately that a few minor apps have quit working. So I fear it's days are numbered. But I can walk into my cell provider and pick up a driod based phone that does everything that I need for less than $100. Even if it breaks after 1 year I'm still ahead of the game. 

tggzzz:

--- Quote from: bd139 on June 30, 2018, 07:23:05 pm ---Sure it’s not perfect and I openly admit that but it sits there on the fence between security and usability. Usable security has more customers and benefits than other kinds generally.

--- End quote ---

That's always worth remembering!


--- Quote ---I do remember HP plotters actually. I had to argue with one and an HP/UX box running ME10 on the first IT job I had. Didn’t take a lot of work. Lovely watching them do their thing.

--- End quote ---

They are hypnotic. It is easy to get fixated watching them - especially when using them for overhead slides, and seeing them draw non-single-stroke glyphs.

Watching rabbits flash their white bums as they run across the grass outside the office window is similarly hypnotic.

tggzzz:

--- Quote from: bd139 on June 30, 2018, 07:49:44 pm ---Talking of which, why the hell is ebay still dead. Is everyone on holiday?

--- End quote ---

"Sell in May and go away; come back in September"

bd139:

--- Quote from: med6753 on June 30, 2018, 08:19:35 pm ---For the past 4 years my smarty has been a Nokia 925 with WIN8.

--- End quote ---

This is one of the world's greatest annoyances. The WP8.1 platform was pretty much spot on. Fast, reliable, certainly not insecure and certainly flexible etc. I had a 710, 820 then 650. But MSFT had already screwed the pooch by making everyone start again on the CE/NT switch over. The WP10 release was a big step backwards in consistency and reliability. All the app vendors went Pfft leaving only MSFT and an acre of crap in the store left. Now they canned it. RIP.

Then a year of Android which was like licking satan's ball sack.


--- Quote from: Specmaster on June 30, 2018, 07:56:25 pm ---Everyone here is trying to paint Apple as a really good egg when in truth they aren't. 

--- End quote ---

Honestly they're the least objectionable turd in an identity parade and that's as far as I want to go with that comment. If someone came up with something that worked better I'd be on it like a seagull on chips.


--- Quote from: tggzzz on June 30, 2018, 08:48:04 pm ---
--- Quote from: bd139 on June 30, 2018, 07:49:44 pm ---Talking of which, why the hell is ebay still dead. Is everyone on holiday?

--- End quote ---

"Sell in May and go away; come back in September"

--- End quote ---

Holidays are for wimps. They should get back and sell me their crap right away!

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