| Products > Test Equipment |
| Trimble Thunderbolt - Cheating? Aging product? Total lack of technical support |
| << < (4/9) > >> |
| max-bit:
Firmware to update. |
| branadic:
--- Quote ---Branadic Have you bought a new one? Device, so grace does not do that they have (they must!) You replace the device with new ones. But as you wrote, TRIMBLE has been causing problems !? My device is already several years old, and TRIMBLE believes that it can have a customer's on ass. --- End quote --- Yes, we bought a new unit via distributor in germany from Trimble. And yes, the defect unit was replaced by a new unit. Trimble was not able to understand the problem I discribed (output voltage level is not within spec), instead they told us that the unit is working fine. My guess is, they haven't even touched nor tested the defect unit that was sent back to them. However, the replacement is now working fine and within spec. -branadic- |
| ebastler:
--- Quote from: ebastler on August 02, 2017, 08:50:34 am ---What else do you expect from this thread? --- End quote --- --- Quote from: max-bit on August 02, 2017, 09:05:33 am ---Firmware to update. --- End quote --- You expect the audience on this thread to provide you with firmware?! :-// Come on, man. You bought a third-hand product cheap on ebay. You claim that it is "the same as the Thunderbolt E", but it is probably an earlier version (Thunderbolt or Thunderbolt II?), which Trimble no longer supports with updates. You never had a business relationship with Trimble, it appears. So either you solve this problem yourself, in whatever host you use the Thunderbolt with, or you buy a new unit, Trimble or not. Simple as that. |
| texaspyro:
--- Quote from: max-bit on August 02, 2017, 03:56:26 am ---Thunderbolt sold on eBay and Thunderbolt E (lab kit) are the same products. --- End quote --- No they are not! Different design. Different receiver. Different firmware. |
| WastelandTek:
--- Quote from: ebastler on August 02, 2017, 09:12:02 am --- You expect the audience on this thread to provide you with firmware?! :-// --- End quote --- get coding you slackers! |
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