Products > Test Equipment

Try before you buy?

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tautech:

--- Quote from: joeqsmith on January 04, 2023, 03:53:25 am ---
--- Quote from: tautech on January 04, 2023, 02:19:54 am ---
--- Quote from: joeqsmith on January 04, 2023, 12:44:54 am ---
--- Quote from: tautech on January 03, 2023, 11:47:11 pm ---
--- Quote from: joeqsmith on December 30, 2022, 02:58:02 am ---No problem.  Let me do some research first and then get back with you.

--- End quote ---
And what did you discover ?

--- End quote ---

--- Quote --- It had no effect on the encoder skipping problem.
--- End quote ---

--- End quote ---
So we're still on about your encoder abuse instead of using the keypad and not at all about your scope needs.  :-//

No one said any upgrade for SDG1000X models has remedied encoder issues so it's not surprising they are unchanged for you. Everyone else I know doesn't have issues with the SDG1000X encoder however you've identified a skip/s which I'm sure is in many brands of equipment.

Send me a PM should you want to discuss some issues in detail.

--- End quote ---


--- Quote from: tautech on December 27, 2022, 06:49:11 pm ---
--- Quote from: joeqsmith on December 27, 2022, 02:34:47 pm ---Recently we bought a Siglent Arb where I work to test the waters so to speak.  It was less than impressive but we are only talking about a few hundred bucks and did not return it. 

For home, I don't expect that level of service and just do my homework for brand new equipment.   If I were to buy a new Siglent scope for home, I would have to get a demo unit.  After seeing how poorly the Arb worked and not getting any answer on if the problem existed with higher end models,  the risk would be too high.  Last thing I would want is a scope where I rotate the vertical gain knob in one direction and waveform gets smaller and then bigger.   You laugh but after seeing that Arb, I have little confidence in their ability to get the UI right.   

--- End quote ---
Joe, there is a new firmware for these AWG's that had been reported to address encoder behaviour.
https://int.siglent.com/upload_file/zip/firmware/Signal_generator/SDG2000X_V2.01.01.37R3_EN.zip

--- End quote ---

--- End quote ---
Maybe you missed this a few days back:

--- Quote from: tautech on December 29, 2022, 05:20:31 am ---
--- Quote from: joeqsmith on December 29, 2022, 02:34:50 am ---Arb encoder firmware first....

--- End quote ---
Now why did I think you had SDG2042X ?  :-//
I linked you the wrong firmware for SDG1032X that I saw in your video. Which have you got to put me outta misery wondering which ?

--- End quote ---
Sorry, I never implied once I realised you had a SDG1032X and not a SDG2042X that the new firmware might solve your encoder issues.

If we can put this behind us for now I have some info that could be to your benefit however it is not for public disclosure.  :-X

BillyO:

--- Quote from: joeqsmith on January 04, 2023, 03:53:25 am ---The tone of your response helps me understand the level of support and helps solidify my lack of confidence in the brand.   A good data point.

--- End quote ---

Any "tone" inferred aside, at least he is here and engaged with you to help despite not being directly rewarded for his efforts.  I have seen assistive posts from other Siglent staff on these pages too.  I have, however, never seen any input or help form:  Tektronix, HP/Agilent/Keysight, R&S, etc..  In fact at least one of those has publicly stated they will not support non-professionals and hobbyists.

When I go dancing, I like to pick a partner that is actually at the dance hall.  Your tastes may differ. :-DD

Fungus:

--- Quote from: BillyO on January 04, 2023, 01:55:29 pm ---Any "tone" inferred aside, at least he is here and engaged with you to help despite not being directly rewarded for his efforts.

--- End quote ---

How? By telling joe he's turning the encoder wrong?

colorado.rob:

--- Quote from: BillyO on January 04, 2023, 01:55:29 pm ---Any "tone" inferred aside, at least he is here and engaged with you to help despite not being directly rewarded for his efforts.  I have seen assistive posts from other Siglent staff on these pages too.  I have, however, never seen any input or help form:  Tektronix, HP/Agilent/Keysight, R&S, etc..  In fact at least one of those has publicly stated they will not support non-professionals and hobbyists.

--- End quote ---
R&S and Keysight are both active on this forum. Considerably less active than Siglent, but still active. They do, however, cater to a different clientele in general than Siglent. Many members of this forum are not hobbyists.

BillyO:

--- Quote from: Fungus on January 04, 2023, 02:38:19 pm ---How? By telling joe he's turning the encoder wrong?

--- End quote ---
Well, there is a bit more to the exchange so far than that.  But I think you are aware of that too.

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