Products > Test Equipment

Try before you buy?

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BillyO:

--- Quote from: colorado.rob on January 04, 2023, 02:42:21 pm ---Many members of this forum are not hobbyists.

--- End quote ---
I guessed that much.  I was was a "Pro" but now I'm just a hobbyist.  Despite my many years of working as a professional ET, I am now no longer of interest to the "Big Guy's".  Sure, they will sell me premium priced equipment and send me on my lonesome way, but won't be bothered to help if issues arise, despite the experience.  That may not be true of all of them, to be fair.  Some might step in with a little help if I have a service contract.  But I'm not willing to pay the price of admission to find out.

nctnico:
The latter is utter nonsense. I have received in depth responses to technical questions from GW  Instek, Keysight,  Tektronix and R&S. Not through a noisy forum but by contacting their support. I didn't need any support contract or something like that.

BillyO:

--- Quote from: nctnico on January 04, 2023, 05:35:57 pm ---The latter is utter nonsense. I have received in depth responses to technical questions from GW  Instek, Keysight,  Tektronix and R&S. Not through a noisy forum but by contacting their support. I didn't need any support contract or something like that.

--- End quote ---
Really?  Good for you - perhaps you are lucky or you put in your request under a company name.  Recently I sent in questions to both Tek and Fluke and got no response at all, other than their email bot saying they got my request and would get right back to me.  Like F'k!  Now that is utter nonsense .. and is a major reason I went to Siglent and Brymen instead.

I send in a request to Siglent and I have a phone call within 2 hours.

I will actively work against both Fluke and Tek going forward.  They should not treat potential customers like sh!t.  So far Agilent and R&S have not personally pissed me off as I have not yet tried to contact them, but I like the way I get treated by Siglent and I like their equipment, so they will get my recommendations for new equipment purchases going forward.

You can have your industry "leaders".  I have no time for them.

joeqsmith:

--- Quote from: BillyO on January 04, 2023, 01:55:29 pm ---
--- Quote from: joeqsmith on January 04, 2023, 03:53:25 am ---The tone of your response helps me understand the level of support and helps solidify my lack of confidence in the brand.   A good data point.

--- End quote ---

Any "tone" inferred aside, at least he is here and engaged with you to help despite not being directly rewarded for his efforts.  I have seen assistive posts from other Siglent staff on these pages too.  I have, however, never seen any input or help form:  Tektronix, HP/Agilent/Keysight, R&S, etc..  In fact at least one of those has publicly stated they will not support non-professionals and hobbyists.

When I go dancing, I like to pick a partner that is actually at the dance hall.  Your tastes may differ. :-DD

--- End quote ---

joeqsmith:

--- Quote from: Fungus on January 04, 2023, 02:38:19 pm ---
--- Quote from: BillyO on January 04, 2023, 01:55:29 pm ---Any "tone" inferred aside, at least he is here and engaged with you to help despite not being directly rewarded for his efforts.

--- End quote ---

How? By telling joe he's turning the encoder wrong?

--- End quote ---

I understand it's considered abuse. 


--- Quote from: nctnico on January 04, 2023, 05:35:57 pm ---The latter is utter nonsense. I have received in depth responses to technical questions from GW  Instek, Keysight,  Tektronix and R&S. Not through a noisy forum but by contacting their support. I didn't need any support contract or something like that.

--- End quote ---

I've had very good luck getting support from Fluke, HP, LeCroy and Tektronix.  The last time I contacted Fluke was to get approval to release a training video they produced for one of their hand held scopes into public domain.

I think the only time I have been in contact with a service department that treated me like shit, it was with GMW in the USA.   I don't blame the corporation but then again, their distributors are representing them.   

Of course, I can't mention service without bringing up Brymen.  If I gave out awards for service, they would certainly win by a wide margin.

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