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| mawyatt:
Paul from R&S is active (very knowledgable technically) and has provided some very useful information as shown here for example, note video author. https://www.eevblog.com/forum/testgear/comparison-between-siglent-sdg1000x-and-2000x/75/ Keysight used to have a representative that participated here, but haven't seen anything recently, and we haven't had a need for contacting them, so no reference here. So far not impressed with GW Instek, alto only a single issue/request, no big deal. Rob is active as we all know, and extremely helpful for folks with Siglent gear. Siglent NA has also been helpful for our needs/request, as are some of the other folks involved with Siglent gear. Overall very impressed with Siglent support here, and from NA. There is so much useful and important information flowing here on Siglent gear, of course you need to filter the responses/claims/non-sense/bashers/fanboys/info sources and such, but once you've developed your select "filters", one can glean a tremendous amount of highly useful information on instrument usages, features (some hidden), upgrades (hacks), limitations, repairs, and so on. For example, just today over on the thread about the AWGs and the note about the little known SDG2000X & SDG6000X feature to "tune" the Reference Oscillator. Highly useful, but little discussed feature (wish their DSOs had this!!). This site alone is probably Siglent's best advertising resource, at least for the smaller customers, which they seem to care about and support after the sale. Of course YMMV. Best, |
| nctnico:
Getting an answer also depends on the question. A-brands typically have elaborate specs and documentation so many answers can be found in there. I have stopped answering questions from customers quickly because typically they tell me 'never mind, found it in the documentation ' within an hour. Unless ofcourse it is about a real issue that isn't covered by the documentation. |
| BillyO:
--- Quote from: nctnico on January 04, 2023, 07:03:35 pm ---Getting an answer also depends on the question. --- End quote --- It shouldn't. If the answer is buried in their documentation or deep on the website, then they should point that out. A delayed answer is not the same as no answer. Also, please don't assume everyone you meet on the internet is an idiot. This seems to be a failing of several of the long term members around here. In my case the information was not available in the documentation. To Tek the question was about whether or not they were aware of and/or working on a fix for a bug and to Fluke it was a question about their policy regarding parts supply and service for discontinued instruments. In a way I'm quite glad. First, I got a great lesson on their customer support. Second, for less money than I was going to spend with them on a single 4ch 2 Series scope cope and 87V DMM I was able to get 2 4ch scopes a DC load, a bench DMM, a handheld DMM and a separate AWB. Way more functionality, higher specs and a responsive, engaged manufacturer. :-+ Oh, and I ended up avoiding that horrible mirror like screen and those nasty cheap membrane buttons they have on the 2 Series scope. Really Tek? Is junk like that actually acceptable for a $5K scope? |
| nctnico:
--- Quote from: BillyO on January 05, 2023, 03:56:29 pm --- --- Quote from: nctnico on January 04, 2023, 07:03:35 pm ---Getting an answer also depends on the question. --- End quote --- It shouldn't. If the answer is buried in their documentation or deep on the website, then they should point that out. A delayed answer is not the same as no answer. Also, please don't assume everyone you meet on the internet is an idiot. This seems to be a failing of several of the long term members around here. In my case the information was not available in the documentation. To Tek the question was about whether or not they were aware of and/or working on a fix for a bug and to Fluke it was a question about their policy regarding parts supply and service for discontinued instruments. --- End quote --- These are exactly the kind of questions you won't get an answer for! No matter which manufacturer you ask. - No manufacturer will share their development roadmap. It may make customers wait longer to make a purchase. - Discontinued product means: no more parts and no more service. Maybe you can get lucky and get something repaired based on 'best effort' but that's it. |
| BillyO:
--- Quote from: nctnico on January 05, 2023, 04:59:41 pm ---- Discontinued product means: no more parts and service --- End quote --- No it does not. Discontinued means they no longer manufacture it. However, a company Like Fluke MUST have a service policy for their discontinued instruments. If they don't then I dodged a pretty serious bullet didn't I? I can imagine a large company or University buying 100 Fluke 87V meters only to have Fluke announce a few months later they go F-off because they are discontinued. No, Fluke woudl never have gotten where they are if they did not support discontinued instruments. They're just pricks though. |
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