Products > Test Equipment
Try before you buy?
Black Phoenix:
--- Quote from: BillyO on January 05, 2023, 05:08:45 pm ---
--- Quote from: nctnico on January 05, 2023, 04:59:41 pm ---- Discontinued product means: no more parts and service
--- End quote ---
No it does not. Discontinued means they no longer manufacture it. However, a company Like Fluke MUST have a service policy for their discontinued instruments. If they don't then I dodged a pretty serious bullet didn't I? I can imagine a large company or University buying 100 Fluke 87V meters only to have Fluke announce a few months later they go F-off because they are discontinued. No, Fluke woudl never have gotten where they are if they did not support discontinued instruments. They're just pricks though.
--- End quote ---
If you read the Lifetime Warranty of Fluke (for equipments with such), it states that the support for equipment discontinued is up to 8 years after end of production.
Even normal 2 year warranty equipments (thermometers, Scope Meters, etc) parts should be available for at least 5 years, per talks I had back in 2014 with the Portuguese Fluke Authorised reseller and warranty provider - AresAgante Lda.
mawyatt:
--- Quote from: nctnico on January 05, 2023, 04:59:41 pm ---.....
- Discontinued product means: no more parts and no more service. Maybe you can get lucky and get something repaired based on 'best effort' but that's it.
--- End quote ---
Don't think this is generally true, maybe with some lower tier OEMs. As Billy mentioned "Discontinued" means the product is no longer manufactured, whether service and parts are still offered by the OEM is another issue.
HPAK for example have maintained service and components long after a product was "Discontinued", good example here is the HP34401A.
Best,
BillyO:
--- Quote from: Black Phoenix on January 05, 2023, 05:27:10 pm ---
--- Quote from: BillyO on January 05, 2023, 05:08:45 pm ---
--- Quote from: nctnico on January 05, 2023, 04:59:41 pm ---- Discontinued product means: no more parts and service
--- End quote ---
No it does not. Discontinued means they no longer manufacture it. However, a company Like Fluke MUST have a service policy for their discontinued instruments. If they don't then I dodged a pretty serious bullet didn't I? I can imagine a large company or University buying 100 Fluke 87V meters only to have Fluke announce a few months later they go F-off because they are discontinued. No, Fluke woudl never have gotten where they are if they did not support discontinued instruments. They're just pricks though.
--- End quote ---
If you read the Lifetime Warranty of Fluke (for equipments with such), it states that the support for equipment discontinued is up to 8 years after end of production.
Even normal 2 year warranty equipments (thermometers, Scope Meters, etc) parts should be available for at least 5 years, per talks I had back in 2014 with the Portuguese Fluke Authorised reseller and warranty provider - AresAgante Lda.
--- End quote ---
Yes, I saw that (it's actually 7 years after discontinuation and 10 years after purchase), but then I assume there would some sort of post warranty support. There is no way on earth I would spend $700 on a meter and not be able to get parts or service for it more than 10 years down the road. 10 years. That's some "lifetime"! I guess if you're a dog it might work. I thought trusted brands like Fluke and such did not need to exaggerate for marketing purposes? Aren't they just so inherently great they can be honest? Why just say it's a 10 year warranty (except when it's a 7 year warranty)?
They also mention extended service, but do not say how long it's for.
Oh, and I just noticed .. to even get the opportunity to spend money on extended service you have to send it in and pay for a pre-extended service inspection.
$$ $$ $$ ::)
Still no idea how long that will last though.
nctnico:
In a company equipment is typically written off in 3 to 5 years. That is the market brands like Fluke are aiming at.
BillyO:
Fair enough, but I'm not a company.
So, from my perspective (or the perspective of any hobbyist) my original statement was not complete nonsense. They don't give a rat's ass about us to the extent they will not even reply to our inquiries.
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