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U1271A/U1272A/U1273A/U1273AX models/likes/dislikes/tips

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sasmit:
I recently purchased an agilent U1272 in India after going through multimeter tear downs including Dave's. However it's been nothing but trouble since then, I bought it from an authorized Agilent/Keysight distributor in India. I checked the warranty of the instrument the day I bought in on keysight warranty verification page and found that the warranty was already over and it's been registered since 2012!
Moreover the multimeter has the infamous Agilent u1272 firmware issue but unlike Dave's and a lot of others it refuses to come out of its autoranging fit. I checked the firmware version it's the now infamous ver 2.00   still then my serial no does not figure in Agilent's free cable  serial number range for this issue.
I got in touch with keysight India, but haven't got any response from them regarding the expired warranty on an apparently new multimeter or the non functional unit.
I was wondering if anyone on the forum has any info no how to get through to keysight ,  I spent close to $300 on this and ended up with an orange brick  :phew:

TheSteve:
Sounds like it was new old stock. If it was Agilent branded that is a huge clue right there. Keysight(Agilent) starts the warranty period when they manufacture the product. They generally extend the warranty 6 months from that date basically assuming the stock will be turned over(sold) within 6 months.

I would return the meter, not only is it out of warranty but the calibration on it is also over 3 years old.

sasmit:

--- Quote from: blueskull on June 20, 2016, 06:08:09 pm ---
--- Quote from: sasmit on June 20, 2016, 06:02:55 pm ---I recently purchased an agilent U1272 in India after going through multimeter tear downs including Dave's. However it's been nothing but trouble since then, I bought it from an authorized Agilent/Keysight distributor in India. I checked the warranty of the instrument the day I bought in on keysight warranty verification page and found that the warranty was already over and it's been registered since 2012!
Moreover the multimeter has the infamous Agilent u1272 firmware issue but unlike Dave's and a lot of others it refuses to come out of its autoranging fit. I checked the firmware version it's the now infamous ver 2.00   still then my serial no does not figure in Agilent's free cable  serial number range for this issue.
I got in touch with keysight India, but haven't got any response from them regarding the expired warranty on an apparently new multimeter or the non functional unit.
I was wondering if anyone on the forum has any info no how to get through to keysight ,  I spent close to $300 on this and ended up with an orange brick  :phew:

--- End quote ---

PM this guy, Keysight_DanielBogdan.

--- End quote ---

So the mail id would be  "Keysight_DanielBogdan@keysight.com" right ?

sasmit:

--- Quote from: TheSteve on June 20, 2016, 06:15:00 pm ---Sounds like it was new old stock. If it was Agilent branded that is a huge clue right there. Keysight(Agilent) starts the warranty period when they manufacture the product. They generally extend the warranty 6 months from that date basically assuming the stock will be turned over(sold) within 6 months.

I would return the meter, not only is it out of warranty but the calibration on it is also over 3 years old.

--- End quote ---

Yeah tats where the problem is, the distributor has gone silent after the sale. He must also be knowing that its an NOS, but sold to me as new. I have written the same to keysight support India. Called up keysight India , but from the conversation I had it seems they are more concerned with what company I work for and very concerned if I was an individual buyer.

sasmit:
Oh really sorry about that, somehow I thought it to be a keysight mail id. Let me PM him.

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