Author Topic: SIGLENT SSA3021X black screen  (Read 839 times)

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Offline dspfpgaTopic starter

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SIGLENT SSA3021X black screen
« on: October 15, 2023, 09:04:25 pm »
Hello.
I have a problem with my Siglent SSA3021X device. At one point I turned it on, the logo appeared on the screen, and then a black screen just appears :-BROKE.
It does not respond to button presses on the control panel. But at the same time, you can turn it off by long pressing the power button.
Dear experts, can you tell me how you can bring my device to working condition?
 

Online tautech

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Re: SIGLENT SSA3021X black screen
« Reply #1 on: October 15, 2023, 11:43:45 pm »
Hello.
I have a problem with my Siglent SSA3021X device. At one point I turned it on, the logo appeared on the screen, and then a black screen just appears :-BROKE.
It does not respond to button presses on the control panel. But at the same time, you can turn it off by long pressing the power button.
Dear experts, can you tell me how you can bring my device to working condition?
Welcome to the forum.

Please confirm, Plus model or the earlier without the touch screen ?
Avid Rabid Hobbyist
Siglent Youtube channel: https://www.youtube.com/@SiglentVideo/videos
 

Offline trp806mo

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Re: SIGLENT SSA3021X black screen
« Reply #2 on: October 16, 2023, 05:50:44 am »
I had one time this kind of behavior on a 3021X plus in the past. I tried to update the firmware through the web browser (still available) but without any success (stil black screen on boot). I fix it by leaving it "on" with the blackscreen few hours (i don't remember how many but an something as an afternoon )  as i forgot to switch it off, and miraculously the boot end up on the home screen. After a factory reset it never id it again.
In  meantime Siglent contacted me but I dind't go further to explain my issue. Ask them (they answer) or answer to Tautech who is helpfull

 
 
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Offline dspfpgaTopic starter

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Re: SIGLENT SSA3021X black screen
« Reply #3 on: October 16, 2023, 08:45:45 am »
Thank you for responding to the help.
The model of my device is Siglent SSA3021X (without Plus).
It has a display without a sensor. Here is a photo for confirmation in the attachment.

I would also like to inform you that I was able to borrow the same model of device from my colleagues.
I connected the devices one by one via UART to the PC and received responses in the console.
Listings of responses are provided below.

Non-working device:
Code: [Select]
U-Boot SPL 2013.01.01-svn72327 (May 24 2019 - 14:45:47)
Start buzzer++
Stop buzzer--nand_init+++++
nand_init-----
>>spl_load_lcd_fpga++
LCD init()++
Lcd_Init()++
SetUpLCD()++
SetUpLCD()--
len=1228852, height=600, width=1024
Logo from nandflash: base=0x81000000; end=0x8112c01f; end-base=0x12c01f; rwsize=0x12c020; r=0x0
Lcd_Init()--
>>spl_load_lcd_fpga--


U-Boot 2013.01.01-svn72327 (May 24 2019 - 14:45:47)

I2C:   ready
DRAM:  128 MiB
NAND:  256 MiB
MMC:   OMAP SD/MMC: 0, OMAP SD/MMC: 1
Using default environment

set_default_env::4393
musb-hdrc: ConfigData=0xde (UTMI-8, dyn FIFOs, bulk combine, bulk split, HB-ISO Rx, HB-ISO Tx, SoftConn)
musb-hdrc: MHDRC RTL version 2.0
musb-hdrc: setup fifo_mode 4
musb-hdrc: 28/31 max ep, 16384/16384 memory
USB Host mode controller at 47401800 using PIO, IRQ 0
Net:   <ethaddr> not set. Validating first E-fuse MAC
cpsw
Hit any key to stop autoboot
mmc_send_cmd : timeout: No status update
Card did not respond to voltage select!
mmc0(part 0) is current device
mmc_send_cmd : timeout: No status update
Card did not respond to voltage select!
(Re)start USB...
USB0:   lowlevel init failed
USB error: all controllers failed lowlevel init
MUSB found on device 0
** Bad device usb 0 **
Booting from nand ...

NAND read: device 0 offset 0x3080000, size 0x240000
 2359296 bytes read: OK
## Booting kernel from Legacy Image at 80007fc0 ...
   Image Name:   Linux-3.2.0
   Image Type:   ARM Linux Kernel Image (uncompressed)
   Data Size:    2207888 Bytes = 2.1 MiB
   Load Address: 80008000
   Entry Point:  80008000
   XIP Kernel Image ... OK
OK

Starting kernel ...

Uncompressing Linux... done, booting the kernel.
[    0.180679] mtdoops: mtd device (mtddev=name/number) must be supplied
[    0.796838] smartreflex smartreflex: am33xx_sr_probe: cannot determine opp
[    0.804497] sr_init: platform driver register failed

 _____                    _____           _         _   
|  _  |___ ___ ___ ___   |  _  |___ ___  |_|___ ___| |_
|     |  _| .'| . | . |  |   __|  _| . | | | -_|  _|  _|
|__|__|_| |__,|_  |___|  |__|  |_| |___|_| |___|___|_| 
              |___|                    |___|           

Arago Project http://arago-project.org am335x-evm ttyO0

Arago 2013.05 am335x-evm ttyO0

am335x-evm login: root
Password:
root@am335x-evm:~# ps
  PID USER       VSZ STAT COMMAND
    1 root      1320 S    init [5]
    2 root         0 SW   [kthreadd]
    3 root         0 SW   [ksoftirqd/0]
    4 root         0 SW   [kworker/0:0]
    5 root         0 SW   [kworker/u:0]
    6 root         0 SW<  [khelper]
    7 root         0 SW<  [netns]
    8 root         0 SW   [kworker/u:1]
  154 root         0 SW   [sync_supers]
  156 root         0 SW   [bdi-default]
  158 root         0 SW<  [kblockd]
  168 root         0 SW<  [omap2_mcspi]
  179 root         0 SW   [khubd]
  286 root         0 SW<  [musb-hdrc.0]
  291 root         0 SW<  [musb-hdrc.1]
  293 root         0 SW<  [rpciod]
  295 root         0 SW   [kworker/0:1]
  305 root         0 SW   [kswapd0]
  306 root         0 SW   [fsnotify_mark]
  307 root         0 SW<  [nfsiod]
  308 root         0 SW<  [crypto]
  324 root         0 SW<  [OMAP UART0]
  326 root         0 SW<  [OMAP UART1]
  328 root         0 SW<  [OMAP UART2]
  330 root         0 SW<  [OMAP UART3]
  332 root         0 SW<  [OMAP UART4]
  334 root         0 SW<  [OMAP UART5]
  411 root         0 SW   [mtdblock0]
  416 root         0 SW   [mtdblock1]
  421 root         0 SW   [mtdblock2]
  426 root         0 SW   [mtdblock3]
  431 root         0 SW   [mtdblock4]
  436 root         0 SW   [mtdblock5]
  441 root         0 SW   [mtdblock6]
  446 root         0 SW   [mtdblock7]
  451 root         0 SW   [mtdblock8]
  456 root         0 SW   [mtdblock9]
  461 root         0 SW   [mtdblock10]
  466 root         0 SW   [mtdblock11]
  471 root         0 SW   [mtdblock12]
  479 root         0 SW   [ubi_bgt0d]
  495 root         0 SW   [irq/172-ads7846]
  540 root      1776 S <  /sbin/udevd -d
  608 root      1772 S <  /sbin/udevd -d
  623 root      1772 S <  /sbin/udevd -d
  731 root      2584 S    -sh
  732 daemon    1456 S    portmap
  749 root         0 SW   [ubi_bgt1d]
  754 root         0 SW   [ubifs_bgt1_0]
  771 root         0 SW   [ubi_bgt2d]
  778 root         0 SW   [flush-ubifs_1_0]
  834 root      2112 R    ps
root@am335x-evm:~#

Working device:
Code: [Select]
U-Boot SPL 2013.01.01-svn72327 (May 24 2019 - 14:45:47)
Start buzzer++
Stop buzzer--nand_init+++++
nand_init-----
>>spl_load_lcd_fpga++
LCD init()++
Lcd_Init()++
SetUpLCD()++
SetUpLCD()--
len=1228852, height=600, width=1024
Logo from nandflash: base=0x81000000; end=0x8112c01f; end-base=0x12c01f; rwsize=0x12c020; r=0x0
Lcd_Init()--
>>spl_load_lcd_fpga--


U-Boot 2013.01.01-svn72327 (May 24 2019 - 14:45:47)

I2C:   ready
DRAM:  128 MiB
NAND:  256 MiB
MMC:   OMAP SD/MMC: 0, OMAP SD/MMC: 1
Using default environment

set_default_env::4393
musb-hdrc: ConfigData=0xde (UTMI-8, dyn FIFOs, bulk combine, bulk split, HB-ISO Rx, HB-ISO Tx, SoftConn)
musb-hdrc: MHDRC RTL version 2.0
musb-hdrc: setup fifo_mode 4
musb-hdrc: 28/31 max ep, 16384/16384 memory
USB Host mode controller at 47401800 using PIO, IRQ 0
Net:   <ethaddr> not set. Validating first E-fuse MAC
cpsw
Hit any key to stop autoboot
mmc_send_cmd : timeout: No status update
Card did not respond to voltage select!
mmc0(part 0) is current device
mmc_send_cmd : timeout: No status update
Card did not respond to voltage select!
(Re)start USB...
USB0:   lowlevel init failed
USB error: all controllers failed lowlevel init
MUSB found on device 0
** Bad device usb 0 **
Booting from nand ...

NAND read: device 0 offset 0x3080000, size 0x240000
 2359296 bytes read: OK
## Booting kernel from Legacy Image at 80007fc0 ...
   Image Name:   Linux-3.2.0
   Image Type:   ARM Linux Kernel Image (uncompressed)
   Data Size:    2207888 Bytes = 2.1 MiB
   Load Address: 80008000
   Entry Point:  80008000
   XIP Kernel Image ... OK
OK

Starting kernel ...

Uncompressing Linux... done, booting the kernel.
[    0.180671] mtdoops: mtd device (mtddev=name/number) must be supplied
[    0.796735] smartreflex smartreflex: am33xx_sr_probe: cannot determine opp
[    0.804399] sr_init: platform driver register failed

 _____                    _____           _         _   
|  _  |___ ___ ___ ___   |  _  |___ ___  |_|___ ___| |_
|     |  _| .'| . | . |  |   __|  _| . | | | -_|  _|  _|
|__|__|_| |__,|_  |___|  |__|  |_| |___|_| |___|___|_| 
              |___|                    |___|           

Arago Project http://arago-project.org am335x-evm ttyO0

Arago 2013.05 am335x-evm ttyO0

am335x-evm login: root
Password:
root@am335x-evm:~# ps
  PID USER       VSZ STAT COMMAND
    1 root      1320 S    init [5]
    2 root         0 SW   [kthreadd]
    3 root         0 SW   [ksoftirqd/0]
    4 root         0 SW   [kworker/0:0]
    5 root         0 SW   [kworker/u:0]
    6 root         0 SW<  [khelper]
    7 root         0 SW<  [netns]
    8 root         0 SW   [kworker/u:1]
  154 root         0 SW   [sync_supers]
  156 root         0 SW   [bdi-default]
  158 root         0 SW<  [kblockd]
  168 root         0 SW<  [omap2_mcspi]
  179 root         0 SW   [khubd]
  286 root         0 SW<  [musb-hdrc.0]
  291 root         0 SW<  [musb-hdrc.1]
  293 root         0 SW<  [rpciod]
  295 root         0 SW   [kworker/0:1]
  305 root         0 SW   [kswapd0]
  306 root         0 SW   [fsnotify_mark]
  307 root         0 SW<  [nfsiod]
  308 root         0 SW<  [crypto]
  324 root         0 SW<  [OMAP UART0]
  326 root         0 SW<  [OMAP UART1]
  328 root         0 SW<  [OMAP UART2]
  330 root         0 SW<  [OMAP UART3]
  332 root         0 SW<  [OMAP UART4]
  334 root         0 SW<  [OMAP UART5]
  411 root         0 SW   [mtdblock0]
  416 root         0 SW   [mtdblock1]
  421 root         0 SW   [mtdblock2]
  426 root         0 SW   [mtdblock3]
  431 root         0 SW   [mtdblock4]
  436 root         0 SW   [mtdblock5]
  441 root         0 SW   [mtdblock6]
  446 root         0 SW   [mtdblock7]
  451 root         0 SW   [mtdblock8]
  456 root         0 SW   [mtdblock9]
  461 root         0 SW   [mtdblock10]
  466 root         0 SW   [mtdblock11]
  471 root         0 SW   [mtdblock12]
  479 root         0 SW   [ubi_bgt0d]
  495 root         0 SW   [irq/172-ads7846]
  540 root      1776 S <  /sbin/udevd -d
  607 root      1772 S <  /sbin/udevd -d
  608 root      1772 S <  /sbin/udevd -d
  720 root      144m S    ./ecomb
  721 root      2584 S    -sh
  722 daemon    2348 S    portmap
  739 root         0 SW   [ubi_bgt1d]
  744 root         0 SW   [ubifs_bgt1_0]
  761 root         0 SW   [ubi_bgt2d]
  768 root         0 SW   [flush-ubifs_1_0]
  833 root      2112 R    ps
root@am335x-evm:~#

I found only one difference - the absence of the "./ecomb" process in the non-working device.

I had an idea that I could try somehow copying a memory dump from a working device and copying it into a faulty one.
But I don't know exactly how to do it yet.
 

Online tautech

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Re: SIGLENT SSA3021X black screen
« Reply #4 on: October 16, 2023, 08:49:23 am »
Thank you for responding to the help.
The model of my device is Siglent SSA3021X (without Plus).
It has a display without a sensor. Here is a photo for confirmation in the attachment.
Ok thanks.
I'll ask for the SSA3000X USB recovery package......it's one we don't have.
Gimme a day or 2.
Avid Rabid Hobbyist
Siglent Youtube channel: https://www.youtube.com/@SiglentVideo/videos
 

Offline dspfpgaTopic starter

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Re: SIGLENT SSA3021X black screen
« Reply #5 on: October 16, 2023, 08:59:43 am »
OK :)
I'll be looking forward to it.
 

Online tautech

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Re: SIGLENT SSA3021X black screen
« Reply #6 on: October 16, 2023, 09:04:13 am »
OK :)
I'll be looking forward to it.
Send me PM with your email address as we don't share these things on the www.
Avid Rabid Hobbyist
Siglent Youtube channel: https://www.youtube.com/@SiglentVideo/videos
 
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Offline dspfpgaTopic starter

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Re: SIGLENT SSA3021X black screen
« Reply #7 on: October 16, 2023, 09:18:30 am »
Replied in PM.
 

Online tautech

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    • Taupaki Technologies Ltd.
Re: SIGLENT SSA3021X black screen
« Reply #8 on: October 16, 2023, 09:21:14 am »
Avid Rabid Hobbyist
Siglent Youtube channel: https://www.youtube.com/@SiglentVideo/videos
 

Offline dspfpgaTopic starter

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Re: SIGLENT SSA3021X black screen
« Reply #9 on: October 16, 2023, 09:25:14 am »
 

Online hfleming

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Re: SIGLENT SSA3021X black screen
« Reply #10 on: October 18, 2023, 12:03:29 pm »
Hello.
I have a problem with my Siglent SSA3021X device. At one point I turned it on, the logo appeared on the screen, and then a black screen just appears :-BROKE.
It does not respond to button presses on the control panel. But at the same time, you can turn it off by long pressing the power button.
Dear experts, can you tell me how you can bring my device to working condition?

The same happened to me once.
 Keeping the “system” button pressed whilst powering up fixed the issue for me.
 


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