Products > Test Equipment
What is going on with Keysight calibrations and service center?
rkeller:
We have been using Keysight since they were Agilent and have always been satisfied with the service and pricing agreements for calibration / service.
The last two years however have been less than stellar. We all know prices have gone up but you know when it's egregious. We also had our agreements include calibration and service (for example our 3458A was costing $1,600 per year for calibration with certificate and data plus service within a set amount, which means I can't go surfing with my beloved 3458A and then expect them to restore it) You all know what I mean. This year they wanted to charge double that and charge us again for the same repair (loose banana plug) on the front panel connection board they replaced in 2021. After getting the quote for repair $1,400 plus the charge for calibration we had it sent back and we sent it elsewhere for calibration. They noted the unit was perfect with no repairs or adjustments necessary. To add insult to injury they have been billing us for the repair and calibration that did not occur. They said we might as well pay because the the cost of cancelling our service agreement would be just as much as the service we did not receive.
Has anyone else seen this change in what was, until recently, decent to work with?
HighVoltage:
Maybe they just like money!
Joking aside, Keysight Germany has been proving excellent calibration service in the last few years for me.
rkeller:
Glad to know Germany is doing well. The location I am referring to is located in Santa Clara, California. Probably one of the most expensive area's in the country to try and run a business, maybe they are, getting disparate for money. I know there are lot's of companies (at least 57 with over 100 employees in 2022 - 2023 alone) that have moved out; I haven't heard of one that has moved into CA. It was a great place to work and live.
J-R:
I believe they may have moved some or all of their calibration services to Malaysia a year or so ago. Or at least stopped doing some here in the US.
Last year I had a handheld DMM repaired under warranty and Keysight said it would be an extra month to get it back if I wanted it calibrated since they would have to ship it to Malaysia. (They were willing to do this for free.) I declined since it was a model that is pretty easy to calibrate myself, and I didn't want to wait.
HighVoltage:
The Keysight gold standard calibration lab for the 3458A was the Keysight Loveland, Colorado Standards Laboratory.
Here is a nice video about that lab:
But it is not listed on their website for service stations:
https://www.keysight.com/zz/en/products/services/repair-services/worldwide-service-locations.html
Maybe that lab was closed?
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