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Products => Thermal Imaging => Topic started by: therwp on March 02, 2020, 07:56:14 pm

Title: Solved: HT-301 intermittent USB-C connectivity
Post by: therwp on March 02, 2020, 07:56:14 pm
The HT-301 is a great thermal imaging camera, but mine is less-than-great at reliably connecting to my Samsung Galaxy S9+ over USB-C. The app will often close because of a lost connection, and I have had to use a rubber band around the camera and phone just to hold it in the right spot (once I find it) so as to avoid losing the connection. That solution kind of works most of the time.

But I found a solution that does work. All of the time.

I have a few USB-C in-line power meters that pass data through. For reasons unknown to me, the HT-301 works perfectly when connected to the phone through a power meter. Directly? It almost never works the first couple of tries and is shaky thereafter. I don't understand why this would work, but it absolutely does. If anyone out there is having the same issue, try this. You'll once again be thrilled with your purchase. And if anyone out there understands what's going on here, I'm certainly curious.

Pictures:

[attach=1][attach=2][attach=3]

Title: Re: Solved: HT-301 intermittent USB-C connectivity
Post by: NinetySix on March 03, 2020, 09:07:49 pm
For me the cure was to spend US$45 on a new USB plug with fpc ribbon cable :-X the plug was kaput, and I could have soldered a new one on to the board but the fpc broke off where it solders on to the PCB, and that was impossible to fix. I had to really talk them in to selling it to me, I suppose they had every right to charge whatever they wanted for it.
Title: Re: Solved: HT-301 intermittent USB-C connectivity
Post by: therwp on March 06, 2020, 05:15:00 am
No way! You convinced HTI to sell you a replacement modular component? If I’m reading that right, that’s  awesome!