Author Topic: Flir customer support  (Read 526 times)

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Offline pvipe

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Flir customer support
« on: June 15, 2021, 02:17:37 pm »
This is how Flir supports their consumer products! This is more than a problem! Youtube posts of Flir One Pro show that the battery discharges on its own in a matter of days and after a month will not accept a charge Mine is doing the exact same thing and is under warranty. I contacted Flir and supplied all the information they requested. I supplied the SN and they said it was manufactured beyond the warranty period and they need proof of purchase so I sent them the PayPal receipt. Now they say they cannot verify a PayPal receipt. Everybody Please be warned about buying anything from this company!

Offline DaJMasta

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Re: Flir customer support
« Reply #1 on: June 15, 2021, 03:28:31 pm »
Did you purchase the unit from an authorized reseller of FLIR products?  This sounds like standard warranty checking behavior, and many companies will no longer warrant an item sold through a dealer they have not authorized, regardless of condition or age.  Did they give you an option to have the unit replaced for a fee, as it is out of warranty?

Offline Fraser

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Re: Flir customer support
« Reply #2 on: June 15, 2021, 03:47:50 pm »
Sadly this is not uncommon, as has been stated.

FLIR check the production date and if it is beyond the warranty period they check when it was bought, and whether you are the original purchaser. If bought via eBay as a used item you have to rely on “good will” for support. If bought new from a dealer via eBay, your first point of contact will be the company that sold it to you and they will either provide the required documentation to facilitate a return to FLIR or accept the return to them for exchanger/repair. Normal support procedures really.

Sadly if you are not the original (1st) purchaser of the product, warranties can be a little challenging as some manufacturers will only honour them for the original purchaser. Nothing unusual in that.

There have been cases where a warehouse buys bankrupt or surplus stock in bulk and the warranty clock starts ticking from the day they purchased that stock ! Yep, strange but true. They effectively become the first purchaser of the stock. The basically ‘new’ stock is sold on auction sites like eBay and some may have very little warranty time remaining. In such cases if an item fails it is sent back to the supplier/warehouse who likely take the ‘hit’ and provide a replacement.

« Last Edit: June 15, 2021, 04:43:06 pm by Fraser »

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