Hi guys, I successfully followed these instructions back in 2015 to upgrade both my resolution and menu on my E4 1.2L with 2.3.0 software. I rarely ever pull this camera out - it mostly sits in my closet. I pulled it out today to check the performance of my new vinyl windows, and the camera is working great - but I cannot transfer the photos to my PC.
Using the original micro USB cable that came with it, I've tried on both a Windows 11 laptop and also a Windows 10 desktop PC. I've also tried using another cable.
I've followed the steps here:
https://www.flir.com/support-center/Instruments/my-flir-e4-e5-e6-or-e8-cannot-connect-to-my-pc.-how-do-i-solve-this/but it does not show up in my Device Manager at all, anywhere. I hear the beep-beep when I connect the USB, and it charges, but there is no storage folder to access from File Explorer. And there is nothing to click on in device manager to update the driver to the signed driver they provided in that link. I did try just force installing the device driver but it didn't do anything.
I tried all these steps except for factory resetting the E4 -
https://www.flir.com/support-center/Instruments/flir-tools-will-not-detect-my-camera-i-cannot-transfer-images/I also tried
https://flir.custhelp.com/app/answers/detail/a_id/903 and disabled USB selective suspension.
I also tried installing these device drivers
https://flir.custhelp.com/app/answers/detail/a_id/47/I've tried contacting Flir support but they have been fairly useless.
I wasn't sure if factory resetting risked messing something up with the upgrade process I performed 8 years ago on it. I'm very fuzzy on the details of how I went about doing that, so I don't want to risk breaking it now.
I don't have access to a Windows 7 PC or I would have tried that as well. Windows 10 came out in 2015, a full 5 months before I even purchased this camera, surely they provided a way to transfer files over the USB on a Windows 10 machine?
I figured you guys probably know as much as anyone at Flir about this and are probably familiar with what I might need to do. So I appreciate any suggestions helping me get my files onto my PC.