Products > Thermal Imaging

Flir i60 doesnt boot, windows error message

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robert_:
Today our i60 decided to give up on this life, apparently:

It powers on, goes to the flir logo screen, the grey blocks screen and then hangs while displaying this.
Doesnt react to any button presses, only way to turn off is to remove the battery.

I already had it open, nothing obviously damaged, backup battery is fine (tried to remove it, no change).
Looks like coprrupted flash?

Flir support is as unhelpful as always.

Oh, looks like we have a good day. A large Chroma AC Source just exploded and stank up half the R&D Building.

Chanc3:
Give me 30 min or so, I believe I have a full copy of my i50 that may be of use to you!

robert_:
WinCE runs pretty good otherwise, RNDIS works, so i tried to download all accessible files via ftp. Interestingly there are no config files to be found anywhere on the camera.
Now, as FlirInstallNet also works, i tried to install a more recent firmware (in hope it replaces whatever file is missing or damaged), and was able to install 2.19.1 with no error messages.
Now the camera boots up with what seems to be the normal 2.19 boot screen, only to hang at the end of the progress bar. Pushing any button then brings some Gui.exe crash message.
So, its still f..ed, just differently now.

Service menu is accessible via http (user flir, pwd 3vlig (NOT IRCAM as on the E series!)). I cant get any useful error logs out of it, however it diesont display any calibratioon info/date/whatever, as that seems to be just as missing as all the other config files. All component serials seem to be there, it can read all temperature sensors and EEPROMs. Self test passes but nothing that would generate an image does anything but crash/hang.

Dir listing FlashFS/system: https://pastebin.com/5nr2iipX
Dir listing FlashFS/temp: https://pastebin.com/1FAgq9jA  Looks like the result of some really corrupted FAT. Thats probably where all the calibration and config files went...



So i guess its f..ed up colpletely by now and probably will end up in the scrap bin pretty soon. Nice to see a 8 year life on that kind of equipment.

Fraser:
This does sound like the cameras OS is operational but the calibration and configuration files are absent. I have met this once before on another type of camera. The system hanged waiting for the expected response from the flash RAM. In that camera, the video processing sub processor FLASH RAM was corrupt. Fitting a new FLASH IC could not recover operation as there were no valid files that could be loaded into it.

Sadly FLASH RAM is vulnerable to unpredictable failure. Some OS's do not spot a failed FLASH chip at boot as they check the OS ROM and RAM only.

Is the camera FFC shutter operating ? If not, the imaging core is effectively off-line. There are sadly many causes of a dead imaging core. It is worth checking for correct supply rails to the major components. Power related faults are quite common but thankfully reasonably easy to find and repair.

Sadly your camera may well be beyond recovery without FLIR's help. Repairs used to be a fixed price of £400 in the UK if the microbolometer is not involved. It may be worth asking FLIR for a quote for motherboard failure.

The camera still has spares value to people like me, so please do not discard it to the scrap heap. I happily buy dead cameras for parts.

Fraser

robert_:
FFC doesnt do anything, except when i start the interactive self test.
I just discovered another interesting effect: If i press the power button before the progress indicator hangs completely. it will power down normally. After powering back up, it will go back to the previous screen, except the greyscale blocks in the background are now replaced by all black, and the FFC does operate (and continues doing so for a long time)! However, the camera still is unusable, the GUI completely hangs and doesnt react to the power button anymore.
So the camera core doesnt seem to be completely dead.

The camera doesnt belong to me, and when my employer decides to scrap it, it will not be easy to rescue it from the scrap bin, sadly.
Spending significant money on repair is not worth it, the i60 is not exactly a great TIC anymore.

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