Products > Thermal Imaging

Lousy flir support

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mender:
just obtained a flir tg165 with an issue,it wont get past the flir logo before it shuts down.
The unit is still under warranty.I phoned flir who bounced me onto their distributors who just washed their hands of it.
Approaching flir again I was given an email address flir repair,no reply from them.In the end I sent it to flir down in kent who weren't impressed,not good from a large company
Any pointers dealing with flirs lousy support


cheers

ian

RGB255_0_0:
Why didn't you return it under Distance Selling?

mender:

--- Quote from: RGB255_0_0 on February 23, 2017, 01:50:41 pm ---Why didn't you return it under Distance Selling?

--- End quote ---

distance selling?

RGB255_0_0:
You have/had a minimum 7 days to return the item to the company who sold the goods. Since you "just obtained" I'd assume you received it in the condition as faulty so should have exercised your right to a replacement.

mender:

--- Quote from: RGB255_0_0 on February 23, 2017, 02:01:36 pm ---You have/had a minimum 7 days to return the item to the company who sold the goods. Since you "just obtained" I'd assume you received it in the condition as faulty so should have exercised your right to a replacement.

--- End quote ---

It was  just an informal  arrangement

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