Author Topic: My new Hikmicro Pocket 2  (Read 30264 times)

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Offline rfspezi

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Re: My new Hikmicro Pocket 2
« Reply #50 on: January 20, 2023, 01:25:52 pm »
Anybody found a suitable screen protection foil for the HIKMICRO Pocket 2?

By the way... the swipe down gesture only works reliably when you do it exactly in the middle of the screen.
« Last Edit: January 20, 2023, 01:50:59 pm by rfspezi »
 

Offline markb1980

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Re: My new Hikmicro Pocket 2
« Reply #51 on: January 20, 2023, 02:03:02 pm »
There is non to my knowledge. But there are a few companies in europe which cut screen protectors in each size you want...
All you need is width, height and corner-radius. I have checked one in Germay they would charge aprox. 9 EUR for a fitting screen protector.
Pentester, Digital forensics examiner, Data recovery technitian, Author for various books
Learn thermal imaging: https://www.amazon.com/dp/B0B5KXF41Q/ | https://www.facebook.com/groups/1816479168568552 | https://thermal-image-samples.com/thermal-pixel-peeping/
 

Offline rfspezi

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Re: My new Hikmicro Pocket 2
« Reply #52 on: January 27, 2023, 10:04:34 am »
Ok, so after using my Pocket 2 for a view days, it randomly crashes/freezes!  >:(
The problem always starts with freezing high/low-temperature marker positions and when entering a submenue, the camera stops reacting to touchscreen inputs at all.
I can still hear it making the clicking noise when recalibrating.
To turn it off i have to long-hold the power button.
A really bad experience after a short usage time for such an expensive device.... disappointed about the firmware quality.
« Last Edit: January 27, 2023, 10:07:28 am by rfspezi »
 

Offline markb1980

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Re: My new Hikmicro Pocket 2
« Reply #53 on: January 27, 2023, 12:03:35 pm »
You have probalby buyed the camera at a local retailer. So tell hin that problem. I have heard in my group that someone had the same issue - the retailer replaced the device or did a firmware-update... If not try to update the firmware even if it's the latest version.

I guess that's rather a QC issue then a firmware-issue...
Pentester, Digital forensics examiner, Data recovery technitian, Author for various books
Learn thermal imaging: https://www.amazon.com/dp/B0B5KXF41Q/ | https://www.facebook.com/groups/1816479168568552 | https://thermal-image-samples.com/thermal-pixel-peeping/
 
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Offline rfspezi

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Re: My new Hikmicro Pocket 2
« Reply #54 on: January 27, 2023, 03:35:53 pm »
I can almost always replicate the freezing when i do the following:

1.) Start the camera
2.) Wait for the first "calibration click" and immediately take a picture
3.) Wait for e view seconds and the min/max temperature markers stop moving (or worse - crash)

I am on the latest firmware version V5.5.29_221029.
Does anyone still have the previous firmware version available or reproduce the issue?

EDIT:
As expected, updating the to the same firmware version again did not change anything.
« Last Edit: January 27, 2023, 03:57:33 pm by rfspezi »
 

Offline markb1980

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Re: My new Hikmicro Pocket 2
« Reply #55 on: January 27, 2023, 03:59:32 pm »
Ask the Support or retailer...
It is a know problem and as far as I recall it ist because of a bad installed firmware...
« Last Edit: January 27, 2023, 04:01:35 pm by markb1980 »
Pentester, Digital forensics examiner, Data recovery technitian, Author for various books
Learn thermal imaging: https://www.amazon.com/dp/B0B5KXF41Q/ | https://www.facebook.com/groups/1816479168568552 | https://thermal-image-samples.com/thermal-pixel-peeping/
 

Offline rfspezi

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Re: My new Hikmicro Pocket 2
« Reply #56 on: January 27, 2023, 04:12:21 pm »
Ok... i contacted MIKMICRO support directly but thinking about returning the camera completely.

By the way...
Another strange thing once happened on startup.
The screen was black showing the text "NO VIDEO" for approx. 10 seconds.  :o
« Last Edit: January 27, 2023, 04:26:26 pm by rfspezi »
 

Offline markb1980

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Re: My new Hikmicro Pocket 2
« Reply #57 on: January 27, 2023, 04:35:50 pm »
Last idea would be a factory reset and format of the memory...
I also asked in my group for you - maybe someone have an older FW for the Pocket2.
Pentester, Digital forensics examiner, Data recovery technitian, Author for various books
Learn thermal imaging: https://www.amazon.com/dp/B0B5KXF41Q/ | https://www.facebook.com/groups/1816479168568552 | https://thermal-image-samples.com/thermal-pixel-peeping/
 

Offline rfspezi

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Re: My new Hikmicro Pocket 2
« Reply #58 on: January 27, 2023, 04:41:25 pm »
Thank you.

That was exactly what i did some minutes agoe.... no change :(
 

Offline carlob

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Re: My new Hikmicro Pocket 2
« Reply #59 on: January 27, 2023, 10:45:38 pm »
Ok, so after using my Pocket 2 for a view days, it randomly crashes/freezes!  >:(
The problem always starts with freezing high/low-temperature marker positions and when entering a submenue, the camera stops reacting to touchscreen inputs at all.
I can still hear it making the clicking noise when recalibrating.
To turn it off i have to long-hold the power button.
A really bad experience after a short usage time for such an expensive device.... disappointed about the firmware quality.


Hello.
I also must confirm this behaviour. Also freezes, the camera works, but you can't do anything with it.  It freezes high/low-temperature marker positions and can't go into any menu.

I searched for this issue and found this forum. And it looks like I registered here a long time ago.

I also notice something. When the camera is frozen, it is also impossible to charge the battery! You can plug in a USB-C plug, but nothing happens. LE Diode is off. Nor red, nor green.
Firmware is upgraded, to the latest version, 5.5.29.

So, I have tried to reset the camera. The Gear wheel icon on the right part of the screen frame, bellow photo album, then Device Settings, then Device Initialization, then Restore, pop up menu asks Initialize, touch OK.

After initialization, I played for a half hour and never was able to reproduce that freezing any more & I took more than 100 photos.
Just once, when I press the shutter button during the calibration process, the camera's High/Low marker freezes for ten seconds. After that, the popup menu went, "capture unsuccessful" and the camera starts to work again normally.

I tried a few times more and I can easily reproduce that 10-second freeze, if I, immediately after booting of the camera start to press the shutter like crazy. It will block capturing for 5-6 seconds and after the "Capture unsuccessful" sentence, it continues to work normally. Also, the camera gave you a pop-up with a "please wait" sentence, so you should wait for initialisation and calibration to finish before you start to capture.

Please try the "Initialize" procedure. It will not remove or erase any photo! I have tried.

Thanks for your posts and experience.
I think this small camera is of incredible value, especially its resolution and 25FPS! For this money, Flir has shamefully 7-9 FPS and low resolution.
 

Offline markb1980

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Re: My new Hikmicro Pocket 2
« Reply #60 on: January 27, 2023, 11:02:33 pm »
Quote
I think this small camera is of incredible value, especially its resolution and 25FPS! For this money, Flir has shamefully 7-9 FPS and low resolution.
Yes but there are other brands like GuideIR with the PC210 or InfiRay with the C200 which offers the same specs for aprox. 400 EUR...
So compared to other cineese brands a Pocket2 or B20 is quite expensive but Hikmicro offers other things like a calibration certificate and by far the best software among chineese brands and a support and local dealer network like flir. Hicmicro is also the only brand which allow me to compensate for a reflection of the clear sky in this price range. etc.

So I am still sure it's the best option among the chineese brands but not everyone would need that. If you don't need to write repots or you don't need to have best possible accuracy for readings you may get happy with other offers. I know a lot of electronic repair guys which are happy with a Uni-T UTi260b or a C200...

Flir is not cheap and will be never cheap. But flir has the 9Hz refresh-rate because of export limitations for example. Flir is also known to have the best software and noone would question a Flir camera in court. So most thermography experts still use flir.

I understand your point but you are not fair here and you overlook also things like R&D costs, manufactoring costs, etc. in different countries.
Pentester, Digital forensics examiner, Data recovery technitian, Author for various books
Learn thermal imaging: https://www.amazon.com/dp/B0B5KXF41Q/ | https://www.facebook.com/groups/1816479168568552 | https://thermal-image-samples.com/thermal-pixel-peeping/
 

Offline carlob

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Re: My new Hikmicro Pocket 2
« Reply #61 on: January 27, 2023, 11:29:56 pm »
Yes, but Hikmicro also has an M30 with even better resolution and a fabulous G60 with VGA resolution & 50 FPS!!

It will eat Flir for breakfast, just like DJI destroy all other drone producers. I know that they limit FPS to 7-9 FPS for civil use, but that is their handicap! They (the USA) are killing kids around the world with their bombs, so I'm not sure why limiting something like that. Who would use that feature against the USA, when they use smart bombs to kill children from 10 miles above, like cowards!

But as I said, they can limit, I won't buy! Their loss, not mine!

Yes, Flir has military contracts etc, but in a few years, Hikmicro and Chinese VOx chips will be so great and so sensitive, that they will simply wipe the floor with both Flir & Fluke.

My Pocket 2 easily sees cat paws' thermal footprint in great precision, contrast and clarity. Flir C5 can't see that quality and resolution.

Those brands like PC210 and InfiRay, I can't be able to buy them in my market, so... I have not tried those, but I'm not sure if thermal characteristics and thermal resolution are in reality same as Hikmicro.

I use to watch some videos of Uni-T UTi384H because I would like to have 110k of IR pixels (384 x 288 res) for reasonable money, I watched every video of Uni-T, but their IR meter with that resolution simply can't compare with HikMicro one.

And In G60, the VGA 640x512 chip is incredible with a ridiculous 50FPS!!!

Flir would charge their VGA instrument in 5 digits range, and the first digit would not be "1" :)

Thanks for your comment.
 

Offline markb1980

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Re: My new Hikmicro Pocket 2
« Reply #62 on: January 28, 2023, 07:23:47 am »
Quote
Those brands like PC210 and InfiRay, I can't be able to buy them in my market, so... I have not tried those, but I'm not sure if thermal characteristics and thermal resolution are in reality same as Hikmicro.
I would say the C200 and PC210 deliver a bit sharper images. See: https://www.eevblog.com/forum/thermal-imaging/guide-pc210-review/
Or the attached images of the C200 Pro...

At least the last update made Hikmicros images much better. See comparisons...

Quote
I use to watch some videos of Uni-T UTi384H because I would like to have 110k of IR pixels (384 x 288 res) for reasonable money, I watched every video of Uni-T, but their IR meter with that resolution simply can't compare with HikMicro one.
I would not see that so - there offering is really great but who need a TIC for almost 1000 EUR without any tool for reporting?!
Pentester, Digital forensics examiner, Data recovery technitian, Author for various books
Learn thermal imaging: https://www.amazon.com/dp/B0B5KXF41Q/ | https://www.facebook.com/groups/1816479168568552 | https://thermal-image-samples.com/thermal-pixel-peeping/
 

Offline markb1980

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Re: My new Hikmicro Pocket 2
« Reply #63 on: January 28, 2023, 12:37:23 pm »
That was exactly what i did some minutes agoe.... no change :(
What's the module-version?
Pentester, Digital forensics examiner, Data recovery technitian, Author for various books
Learn thermal imaging: https://www.amazon.com/dp/B0B5KXF41Q/ | https://www.facebook.com/groups/1816479168568552 | https://thermal-image-samples.com/thermal-pixel-peeping/
 

Offline rfspezi

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Re: My new Hikmicro Pocket 2
« Reply #64 on: January 28, 2023, 01:17:28 pm »

Module: V1.0.2.0 build220613
Version: V5.5.29 build 221029
 

Offline markb1980

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Re: My new Hikmicro Pocket 2
« Reply #65 on: January 28, 2023, 01:37:44 pm »
Someone in my FB group had  older version on his PC. I can email you the file with we-transfer if you want to try a downgrade...
But I was right - it's a known issue with some devices! If you want send me your email a PM.
Pentester, Digital forensics examiner, Data recovery technitian, Author for various books
Learn thermal imaging: https://www.amazon.com/dp/B0B5KXF41Q/ | https://www.facebook.com/groups/1816479168568552 | https://thermal-image-samples.com/thermal-pixel-peeping/
 

Offline carlob

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Re: My new Hikmicro Pocket 2
« Reply #66 on: January 28, 2023, 06:14:12 pm »
Mine:

Module V1.0.1.0 Build 220331
Version V5.5.29 Build 221029
« Last Edit: January 28, 2023, 06:19:54 pm by carlob »
 

Offline markb1980

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Re: My new Hikmicro Pocket 2
« Reply #67 on: January 28, 2023, 06:52:42 pm »
Module V1.0.1.0 Build 220331
... that's the trouble-free version!

I have the same but i ordered one for my gf also and that will probably have the issue.  :palm:
Pentester, Digital forensics examiner, Data recovery technitian, Author for various books
Learn thermal imaging: https://www.amazon.com/dp/B0B5KXF41Q/ | https://www.facebook.com/groups/1816479168568552 | https://thermal-image-samples.com/thermal-pixel-peeping/
 

Offline rfspezi

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Re: My new Hikmicro Pocket 2
« Reply #68 on: January 28, 2023, 07:09:45 pm »
What is meant with "Module"?
Is that a firmware version or a hardware version?
 

Offline markb1980

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Re: My new Hikmicro Pocket 2
« Reply #69 on: January 28, 2023, 07:15:54 pm »
What is meant with "Module"?
Is that a firmware version or a hardware version?

Exactly. Version = firmware version and Module = hardware version.
The last firmware works perfectly fine with the older modules but the newer ones have some issues.
« Last Edit: January 28, 2023, 07:18:15 pm by markb1980 »
Pentester, Digital forensics examiner, Data recovery technitian, Author for various books
Learn thermal imaging: https://www.amazon.com/dp/B0B5KXF41Q/ | https://www.facebook.com/groups/1816479168568552 | https://thermal-image-samples.com/thermal-pixel-peeping/
 

Offline ExaLab

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Re: My new Hikmicro Pocket 2
« Reply #70 on: January 29, 2023, 11:03:36 am »
My unit has the same module of "rfspezi", i.e. V1.0.2.0 build220613.
I hope someone has reported this annoying criticality to the manufacturer in order to have a firmware update soon.
 

Offline ExaLab

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Re: My new Hikmicro Pocket 2
« Reply #71 on: January 29, 2023, 11:25:45 am »
Question: does the problem only occur in the instants following the power-on (when the device is probably still initialising...) or can it also occur later, when the camera has been in use for some time?
 

Offline markb1980

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Re: My new Hikmicro Pocket 2
« Reply #72 on: January 29, 2023, 11:34:12 am »
I hope someone has reported this annoying criticality to the manufacturer in order to have a firmware update soon.
As far as I know they are working on it but it could nit hurt to report it again and put a bit core preasure on them to spped things up. As more customer complains they have as faster will things go (at least I hope so).

But the same offer applies to you - if you want to downgrade (which sadly also downgrade image quality) send me your email as PM and I send you a older firmware-version...
Pentester, Digital forensics examiner, Data recovery technitian, Author for various books
Learn thermal imaging: https://www.amazon.com/dp/B0B5KXF41Q/ | https://www.facebook.com/groups/1816479168568552 | https://thermal-image-samples.com/thermal-pixel-peeping/
 

Offline rfspezi

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Re: My new Hikmicro Pocket 2
« Reply #73 on: January 29, 2023, 12:10:20 pm »
With my device it does not depend on power on time.
It can be reproduced any time.

As markb1980 suggested please also write to HikMicro support complaining about this issue to hopefully get the issue fixed soon.
As for me, i will return the cam and maybe buy it again if they fixed the issue.
 

Offline ExaLab

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Re: My new Hikmicro Pocket 2
« Reply #74 on: January 29, 2023, 10:40:27 pm »
On my unit V1.0.2.0 build 220613 I'm not able to reproduce the issue.
If I try to take a picture during the calibration cycle, nothing strange happens.
The markers continue to regularly work at the end of calibration time.
The only effect that I observe in these circumstaces is that the camera doesn't save any picture...

Keep in mind that I have never updated the firmware to the last release (my actual version is V5.5.29 build 220909)
 


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