You are not in a country where FLIR would be concerned about ownership of such a thermal scope. That is good
Sadly you have little choice but to continue in your efforts with FLIR customer support. Whether they can help will depend upon the availability of the correct firmware. You can ask them to escalate your case to the engineering team and that may get you what you need.
I suggest that you clearly and concisely detail exactly how your unit came to end up in a firmware update mode, what firmware revision number you tried to load and the result. Then ask them for a suitable firmware to upload. All this assumes that your scope firmware has not been corrupted beyond recovery. The Scout firmware is not well understood outside of FLIR. The firmware loader normally checks the host model before loading the new code so it seems very strange that it loaded PS32 code. Very odd indeed.
I am able to say that ‘common’ firmware is used across the scopes range and that the capabilities of the hardware are defined in software. The hardware DOES differ between the generations and some models of FLIR scope. The imaging core is a TAU 320, TAU 640, TAU2 320 or TAU2 640.
Fraser