The end users are definitely not 1000 times more productive.
No, but since "then", marketing and croud manipulation in general has become about 1000 times more effective.
As a result, systems can become specialized enough that you need specific "experts" for each one.
It churns the marketing machine, the certification machine, the job market and to some extent the educational system at the university level.
In turn the specialized experts convolute the specialized systems even more feeding the cycle.
So we have IT network experts that can't tell when the drive array has a problem and OS experts that can't tell when the network switch is acting up and the examples can probably go on forever.
"Computer" related fields are not the only ones suffering from this disease.
That's why now we have flebotomists , and automotive technicians with "Brakes" certification
It boils down to having enough specialization and enough of those specilazied "bodies" so there are more bodies to hire.
In real life you better know as much of everything as you can (if you are into that sort of thing).
When asked to draw seven perpendicular lines, post the meeting on youtube.
Come to think of it, somone needs to start sending recorded interviews to wikileaks