I'm not cool, but here's some good tips:
Formalise all specifications, details, required standards to be met (RoHS, etc), agreements in writing.
Give yourself more time than you need.
If they want the design files as well, quote goes up.
Underpromise, overdeliver, etc.
Don't be afraid to say "no".
Get half the money up front.
Don't give credit to customers. If they want credit, tell them they can pay you with a credit card.