Don't you just hate it when Mouser cancels items in your order

[SKPang]

Placed an order when Mouser yesterday and today an email saying they have cancelled two of the items. Why let me order in the first place ?
One of the item is a tantalum cap. 

[Bud]

Gosh, this is outrageous. This hits Mouser praisers right between the eyes. I never ever (did i say never?) get this from Digikey, Newark or Arrow.

[PartialDischarge]

It is not Mouser's fault, certain manufacturers and official distributors don't want you to buy their components to Mouser IF you are a reseller or company. Mouser doesn't restrict sales to particular users accounts.
They are just following orders because someone wants you to follow 'official' channels.

And BTW to me Mouser is an example of world class company, with topnotch internal processes, quality of service, parts in stock and a wonderful webpage

[Ian.M]

https://www.mouser.co.uk/ProductDetail/Texas-Instruments/LM2734Y-EVAL
A 1A, 1.8V out buck switching regulator.

I think the correct response is an email to your Mouser sales rep, cc T.I. sales for your region, explaining that you've just designed out T.I's LM2734 because some idiot has restricted you from ordering a $27 eval board for it from your usual distributor, and maybe, if you are really feeling salty about it,  a post to https://www.reddit.com/r/nicechips "Not so nice chip: T.I. LM2734" quoting the email exchange as the first comment.

[floobydust]

... BTW to me Mouser is an example of world class company, with topnotch internal processes, quality of service, parts in stock and a wonderful webpage

I've had several orders with Mouser turn into train wrecks.
Phoning their customer service or emailing them adds to the damage, they make terrible mistakes and are generally clueless about their internal processes.

[mdszy]

so mouser specifically doesn't want to sell to companies, only individuals not selling the things they design with mouser-purchased products?

[KL27x]

what is more annoying to me is when they list x parts and let you buy them.  Then ship x-3 and the remaining balance in a second shipment. I have learned to not order all remaining stock on anything.

[floobydust]

I made the mistake of selecting "ships complete"

Order two part numbers that are out-of-phase for stock.
So the LTZ1000's in stock, but LT1013's out of stock and on-order 14 week lead-time.
Then LT1013's in stock, but LTZ1000's out of stock and on-order 14-week lead time

End result: backorder never ships, as one item is perpetually out of stock
Do they, can they, put the in-stock backordered item aside? They wouldn't say. Mouser's backorder policy- they will not explain anywhere. I inferred "no".

Many months later I realized the problem and got them to ship right away what they had, and broke the sillyness. They were good about doing this. But nobody in customer service could understand.

It's an issue now as many parts have long lead-times and even sell out while your order is being filled.

[timgiles]

I thought they do that if you have items OOS, the other parts are packed for you....

Anyway - for my orders (only 30 ish over 3 years) I have had one such problem with an item being cancelled. They contacted me via email quickly, apologised and we worked on finding a replacement. I asked about why I was able to add it to my basket and pay for it - they said it was a work in progress to mark items in future where this restriction would mean I could not be sent it (in Sweden).

Still amazed they have the selection of parts they do, over 500SEK I pay no postage, no import tax in to Sweden as it is sent via France and it arrives either 4 or 5 working days after I place the order. To be clear, I can order from the largest electronics companies in Sweden, with warehouses in Sweden, no free postage and it takes longer than the Mouser orders do.


Almost everything I order from Mouser. Seems a great company to me. Mistakes happen but so long as they are working on minimising them - Im happy.

[PartialDischarge]

so mouser specifically doesn't want to sell to companies, only individuals not selling the things they design with mouser-purchased products?

No, no. Let me elaborate.

In every country there are well established component distributors (Rutronik, Avnet, Arrow...) who have long term agreements with manufacturers (Maxim , AD, TI...).
There are also small players who will sell to companies whatever part they want, they buy from ebay, amazon, alibaba, mouser, digikey or any small company that doesn't have a distribution network. These small players are useful because they lower the transactions (administrative) costs and the supplier base for their clients. One of these suppliers can source small parts from hundreds of different places to one company, hence the advantage.

Now you see the dilemma when one of these distributors tries to buy from mouser a reel of Avago optocouplers only to sell it later to his client in country X. Well, the official distributor in country X doesn't want that and agrees with the manufacturer to forbid mouser from doing so.

The rabbit hole is much deeper than this anyway

[mikeselectricstuff]

what is more annoying to me is when they list x parts and let you buy them.  Then ship x-3 and the remaining balance in a second shipment. I have learned to not order all remaining stock on anything.

That applies to all distributors, especially for taped parts, where parts inevitably go missing from the ends or got miscounted at some point in the past

[thm_w]

I made the mistake of selecting "ships complete"

Order two part numbers that are out-of-phase for stock.
So the LTZ1000's in stock, but LT1013's out of stock and on-order 14 week lead-time.
Then LT1013's in stock, but LTZ1000's out of stock and on-order 14-week lead time

End result: backorder never ships, as one item is perpetually out of stock
Do they, can they, put the in-stock backordered item aside? They wouldn't say. Mouser's backorder policy- they will not explain anywhere. I inferred "no".

Many months later I realized the problem and got them to ship right away what they had, and broke the sillyness. They were good about doing this. But nobody in customer service could understand.

It's an issue now as many parts have long lead-times and even sell out while your order is being filled.

That is hilarious but I can see so many reasons why it would be the case.
If you do build partial orders, they could sit for weeks or months, so now you need a bunch of extra warehouse space for them.
You could subtract the order in the system so no one else can order it, but now the inventory count is wrong if someone were to count the bin. Probably the best option though.

The simplest solution is likely what they've programmed into their system, if(item1 & item2 etc) are available, then ship, if not hold order.

Or just do what Arrow does and ignore the "ship complete" option and ship everything ASAP even if it means 10 boxes..

[splin]

Or just do what Arrow does and ignore the "ship complete" option and ship everything ASAP even if it means 10 boxes..

Yeah. Incurring 10 lots of customs clearance charges of £10 to £15 for each package. 

[hermit]

No order that has been changed by the shipper should be shipped unless they get customer approval.  Period.

[rdl]

I've never had Mouser tell me I couldn't have something after submitting the order.

I remember one time though, when I placed an order with about twenty line items. Everything showed as being in stock, but actually one item wasn't. Mouser shipped out everything that was in stock and back-ordered the missing item. As soon as the missing item was in stock again, they sent it right out and they paid the shipping. Funny thing is, the back ordered item actually arrived before the main shipment. Being cheap, I had only paid for UPS Ground. The missing item was only out of stock for a couple of days and when they shipped it out, they paid for Next Day Air.

[med6753]

I've never had any issues with Mouser although my orders tend to be small (10 different parts or less) and mostly common stuff such as discrete components. And even with their cheapest shipping I usually get the parts in 3 days or less.....Texas to New York. 

[precaud]

For many years I've preferred the Mouse (mostly because they're located in the state next door, and ground shipping gets here reliably in two days). But twice this year they have not filled orders on a timely basis, which screwed up my scheduling.

Last week I ordered parts at 10pm on Tuesday, everything was in stock, in plenty of time for shipment the next day and arrival before the weekend. For some f'ing reason they did not process the order until Wednesday evening, resulting in Thursday shipment, and the parts arrived Monday.

This sort of thing never used to happen.

[timgiles]

Or just do what Arrow does and ignore the "ship complete" option and ship everything ASAP even if it means 10 boxes..

Yeah. Incurring 10 lots of customs clearance charges of £10 to £15 for each package. 

Since they 'drop' the orders in via France, there is no EU country import tax. Here in Sweden I get taxed for every other packet - but never Mousers.

[PartialDischarge]

Since they 'drop' the orders in via France, there is no EU country import tax. Here in Sweden I get taxed for every other packet - but never Mousers.

That's because Mouser offers shipping with DDP incoterm, they kindly have an office in most EU countries that does the import and pays the VAT for you, you also get taxed for Mouser purchases, but the 'import administrative transaction' is free with them for this reason, doesn't have to do anything with going via France.