Developers are hired by dum managers that want an easy life. Support staff are not always the sharpest and often work off a script, the more platform combinations you serve the harder the inevitable support is. Solid edge will only support the latest version on windows 10 and even then you are lucky if they acknowledge you have found yet another bug. I had a problem with lack of consistency in how their software did display background colours with the main software and the viewer doing 2 different things. Unsurprisingly they have ditched the viewer......
So frustrating when you need something done on the other end like comcast or Verizon and you have to explain to them how to do their job.
I once tried to download MS flight simulator from Microsoft and pay for it and there was something wrong with their server I reluctantly let them control my computer and the person tried to download the program from third party site because microsoft's site wasn't working and I had to explain to them I specifically wanted alegit copy not some free site that puts malware on your computer.
The final solution with three different tech support people was to try another internet connection; IE switch ISP's and have them come out to the house install new FIOS or comcast hardware etc. REALLY? OK let me just payoff my contract spend a day waiting for the installer to change everything then when I try to download, and guess what? That wouldn't have worked if I was dumb enough to try because their server wasn't working. It's like they think that any problem is user error or someone elses network. I could never get that download to work.
Or I needed to do a hard reset on my nook because it was unusable and five minutes into the phone call I realized the person had never even touched a nook. Not their fault a nook costs two months pay but seriously the most their training is, is a cardboard cut out and a flow chart of problems? Deviate one step and the whole thing breaks down because the person could not say the phrase "I don't know I have never used a nook before".
"Using one finger of your right hand press once on the button located at the bottom of your barnes and noble brand nook color wireless e reader. Now using one finger of your right hand press the slide bar over located at the bottom of your barnes and noble brand nook color wireless e reader."
"Stop saying that! Just call it a nook or device! This isn't a commercial."
Everything is dumbed down I liked it better when the dumb people had to catch up.