Siglent Technical Support join in EEVblog

[Dmitrii]

SDS1k CML+ and SDS1kDL+ firmware:
http://www.siglentamerica.com/gjjrj.aspx?id=15

No Changelogs as this is the first firmware since these updated models were released. 

Is the firmware for SDS1k CML+ suitable for CNL+ version? My scope is CNL+.

[illyesgeza]

it shoud be, because the cnl+ (no long mem) and cml+ (short and long mem) in "short mem" mode logicaly must be the same.
Unfortunately this upgrade is not compatible with the plan cnl or cml versions.
I'd like to ask SIGLENT if there is or it will be an other version above the 5.01.02.32, because this one is full of bugs in long mem mode
 

[Dmitrii]

SDS1k CML+ and SDS1kDL+ firmware:
http://www.siglentamerica.com/gjjrj.aspx?id=15

No Changelogs as this is the first firmware since these updated models were released. 

I tried this firmware, but it was not recognized by my scope SDS1202CNL+. When I tried to update from USB flash, the error "Product Type is not accordant!" was occurred.

[tautech]

SDS1k CML+ and SDS1kDL+ firmware:
http://www.siglentamerica.com/gjjrj.aspx?id=15

No Changelogs as this is the first firmware since these updated models were released. 

I tried this firmware, but it was not recognized by my scope SDS1202CNL+. When I tried to update from USB flash, the error "Product Type is not accordant!" was occurred.

Thanks good to know, thank you.....risky and I wouldn't have tried or recommended it until we had confirmation from the factory.
I was thinking the same as illyesgeza and checked the old versions too, just to make sure.
I sent a query to the USA about this a short time ago as the factory is sound asleep ATM but now we know from your test we must wait for CNL+ firmware.

[tautech]

Tautech, any pointers on a european release date for Siglent's new 6 1/2 digit DMM?

Worldwide release will be at the same time, it will only be shipping delays and shipping times that will stagger any market release dates.

Date ? sorry no, I am not privy to it.

I believe it was on show at the Hamburg fair late last year.

[rf-loop]

Tautech, any pointers on a european release date for Siglent's new 6 1/2 digit DMM?

Worldwide release will be at the same time, it will only be shipping delays and shipping times that will stagger any market release dates.

Date ? sorry no, I am not privy to it.

I believe it was on show at the Hamburg fair late last year.

Next chinese year!

[Siglent America]

SDS1k CML+ and SDS1kDL+ firmware:
http://www.siglentamerica.com/gjjrj.aspx?id=15

No Changelogs as this is the first firmware since these updated models were released. 

PM Sent

[illyesgeza]

Hello
Below are some screen shots. On the fourth you can see the problem.
The bug is related to a wrong setted delay for the PRETRIGGER and the settings of the POSTTRIGGER in
LONG MEM mode.
I ask anyone who have a SDS1102CML or SDS1102CML+ to reproduce my simple test and post  the result.
Here are the steps:
Set the DSO trigger option to NORMAL, the time base to 100us, the memory depth to NORMAL (short) and
1.)apply to channel one the 1kHz test signal from the DSO
on the screen will apare fig1.
2.) push the SINGLE button on the DSO; after a short time will apare fig2 (with the RUN/STOP button litting red)
3.) push again the SINGLE button and select the memory depth LongMem; now you will see fig3.
Untill this momemnt everything is ok
4.) Push the SINGLE button and it will apare fig4. or something else , more confuseing
On my fourth screenshot(fig4) it is obvious that in the PRETRIGGER zone (left to the middle of the screen) are to few good samples,
most of them are leftovers form a previus acquisition, or worse , some unknown memory content.
Once I got a WAVEFORM in wich were all the content of the DSO's flash memmory.
This problem is since i bought the DSO many years ago.
I'm not convinced about that the problem is solved in the newer DSOs.
That's why I ask to make the test on any CML or CML+
The bug is present on LECROY WAVEACE to.

 

 

[StillTrying]

most of them are leftovers form a previus acquisition, or worse , some unknown memory content.
Once I got a WAVEFORM in wich were all the content of the DSO's flash memmory.
This problem is since i bought the DSO many years ago.
I'm not convinced about that the problem is solved in the newer DSOs.
That's why I ask to make the test on any CML or CML+

Sounds very similar to what I get on the CML+ on Long Memory.
https://www.eevblog.com/forum/testgear/siglent-cml-firmware/msg1091615/#msg1091615

[illyesgeza]

I allready told this problem to SIGLENT but the response is always the same, to use the latest firmware but that is for cml+ with larger screen, not suitable for plain cml
I hope that if somebody else than me will support my opinion about this bug in that case probable SIGLENT will solve the problem
Now the LONG MEM (2mega points) is useless

[Siglent America]

PM sent

[StillTrying]

That's why I ask to make the test on any CML or CML+

Your (hard to follow) 1 to 4 seems to work correctly as I would expect on the CML+.

Maybe related, AFAICT the CML+'s LongMemory only works fully on SINGLE. While running/READY it seems to be using only around 400K of the 2M memory, with a lower sample rate than displayed! (I know LM is 500MSa/s max.)
With the memory bar looking like the attached, I only have about X 2 contraction, on expansion I haven't got 100 samples/us either!
An expurt is needed to figure out how LongMemory works.

[illyesgeza]

No one have to be an expert to know if you have 2Mega memory than you have to use it fully no matter with what kind of samplerate
I also understand if you have two sets of memory on the same hardware (like SIGLENT's CML series) it is hard to switch them.
But once you have decided to make such a device and you sell it saying that it has 2 Mega memory you can't tell that sorry it use only x mega.
I am not angry because  there is not used the entire address space, I am angry about that this fact is not documented.
In LongMem mode using the TEMPLATE structure you can't find where the trigger point is, nor at what address begin the trace and where is ending.
This problem is not a hardware problem. It is a software one since in shortmem(40k) everything is ok.
I have explained in detail to SIGLENT how I imagine to solve it. I sincerely hope that it will be solved

[pantelei4]

Siglent shs806 normal mode and long memory problems.

I'll point these issues to Tech support.

Did they ever meet, and as always, it is not our cow?

[tautech]

Siglent shs806 normal mode and long memory problems.

I'll point these issues to Tech support.

Did they ever meet, and as always, it is not our cow?

I have no answers for you at this time as the factory is on their New Year break but they will be back next week.

[pantelei4]

I think, Siglent no longer release new firmware because violated copyright Fluke. The device has a lot of software bugs, and the manufacturer does not correct them.

[tautech]

I think, Siglent no longer release new firmware because violated copyright Fluke. The device has a lot of software bugs, and the manufacturer does not correct them.

Whatever gives you that idea ? 

Can I ask if you have reported any problems to Siglent directly ?
How long have you had your SHS806 ?

[ebastler]

I think, Siglent no longer release new firmware because violated copyright Fluke.

It's not even yellow, so why would it?! 

[tautech]

I think, Siglent no longer release new firmware because violated copyright Fluke.

It's not even yellow, so why would it?! 

Correct, the SHS800 series are blue and the SHS1000 isolated channel models are orange.

[pantelei4]

Can I ask if you have reported any problems to Siglent directly ?
How long have you had your SHS806 ?

We do not have Siglent representative, contact the seller useless. The device I had more than a year.
The latest firmware 2015.
In this forum, many posts about software flaws, only one eliminated. The device is available for more than 5 years, and the manufacturer has done nothing.
SHS800 / 1000 is not popular is because of the bugs.

Why they do not correct them?

[pantelei4]

tautech, You Siglent Distributor, let's see how quickly they respond to your appeal. 

[spano]

I updated "Atten ADS1202CL+" oscilloscope with "Siglent SDS1000CNL" firmware. Now functions work good. But the Time/Div Not Valid!
I tested oscilloscope with 1Khz.
Frequency show 1Khz But when calculate with Time/Div Frequency = 40Hz.
can back to Atten firmware?
if No how it fix?
Many thanks in advance for any answers.

[MikeLogix]

I have 4 pieces of Siglent Gear, and as far as customer service goes...

When I had a problem with my SSA unit, Siglent America was Johnny on the spot at getting me back on line. A dude named Rocco was exceptionally helpful and responded to my questions and concerns quickly.

For me, customer service is of major concern when selecting gear, and I have found Siglent America to be very responsive in pleasing the customer.

On a less positive note, I found the SSA user manual to be awful. It was something like, and this is not quoted from the manual but just to give you an idea.
The BW key is used for selecting bandwidth. This was not in the manual but was written that way to show how useless the manual is. In my opinion of course.

[tautech]

I have 4 pieces of Siglent Gear, and as far as customer service goes...

When I had a problem with my SSA unit, Siglent America was Johnny on the spot at getting me back on line. A dude named Rocco was exceptionally helpful and responded to my questions and concerns quickly.

For me, customer service is of major concern when selecting gear, and I have found Siglent America to be very responsive in pleasing the customer.

On a less positive note, I found the SSA user manual to be awful. It was something like, and this is not quoted from the manual but just to give you an idea.
The BW key is used for selecting bandwidth. This was not in the manual but was written that way to show how useless the manual is. In my opinion of course.

The US GM will be notified of your comments Mike, he has been quite active in getting documentation to a better standard. I advise you keep an eye in the Siglent User Manuals webpage as manual revisions do change from time to time.
http://www.siglentamerica.com/down.aspx?id=12

[aydinay]

I recently purchased an SDS 1102X SPO and I am having problems connecting the oscilloscope to the PC through the 'USB Device (USBTMC)' connection port at the back of oscilloscope (below the LAN port).

The problem is that the PC "does not even see" a device connected through the USB. My OS is 'Windows 7 SP1' but I have tried it with a 'Windows 10' machine as well and run into the same issue. The firmware of the oscilloscope was up to date when I purchased it and I tried installing different versions (USB host works fine) of the firmware and repeat the same process and still having the same issue. I also tried with a different cable.

During the trials, I also do select the USB Device USBTMC option from I/O Set on the oscilloscope.

Your help is much appreciated, thank you.