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[Siglent America]

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[tautech]

I recently purchased an SDS 1102X SPO and I am having problems connecting the oscilloscope to the PC through the 'USB Device (USBTMC)' connection port at the back of oscilloscope (below the LAN port).

The problem is that the PC "does not even see" a device connected through the USB. My OS is 'Windows 7 SP1' but I have tried it with a 'Windows 10' machine as well and run into the same issue. The firmware of the oscilloscope was up to date when I purchased it and I tried installing different versions (USB host works fine) of the firmware and repeat the same process and still having the same issue. I also tried with a different cable.

Your help is much appreciated, thank you.

Welcome to the forum.

For LAN and USB connectivity you need to install the NI VISA Runtime package, the instructions for which are in the EasyScope package on the CD. Within the NI package are dedicated drivers for each Siglent model.
Please find a small doc that I prepared to assist with problems like yours.
Let us know how you get on after studying the EasyScope instructions and the doc.

[Siglent America]

A Tesla Coil kit you can buy on eBay.

[aydinay]

I recently purchased an SDS 1102X SPO and I am having problems connecting the oscilloscope to the PC through the 'USB Device (USBTMC)' connection port at the back of oscilloscope (below the LAN port).

The problem is that the PC "does not even see" a device connected through the USB. My OS is 'Windows 7 SP1' but I have tried it with a 'Windows 10' machine as well and run into the same issue. The firmware of the oscilloscope was up to date when I purchased it and I tried installing different versions (USB host works fine) of the firmware and repeat the same process and still having the same issue. I also tried with a different cable.

Your help is much appreciated, thank you.

Welcome to the forum.

For LAN and USB connectivity you need to install the NI VISA Runtime package, the instructions for which are in the EasyScope package on the CD. Within the NI package are dedicated drivers for each Siglent model.
Please find a small doc that I prepared to assist with problems like yours.
Let us know how you get on after studying the EasyScope instructions and the doc.

Thank you for your help. I get around this problem by connecting my scope through LAN, the USB, unfortunately, does not still work.

I am facing a problem when sending commands through EasyscopeX. The problem, I believe, is that the oscilloscope can not locate the root location for my USB disk.

When I try: DIR? DISK, UDSK
It returns: DIR DISK,UDSK,"A:

0 File(s), 0 DIR(s)
"

Likewise, when I try to store channel 1 to disk by: STO C1, UDSK
It fails and I can read "Cannot open file" on the oscilloscope screen as it fails to locate the usb drive.

Note that the USB disk is inserted, I can store images manually using the buttons on the oscilloscope but I cannot do it using the remote commands. The remote commands also work fine for some operations, eg. when I type: *IDN?, the scope succesfully returns: *IDN SIGLENT,SDS1102X,SDS1XDC4163536,1.1.2.13 R5. However, the ones related to "Mass Storage" do not work.

[tautech]

Thank you for your help. I get around this problem by connecting my scope through LAN, the USB, unfortunately, does not still work.

Yes, Windows will have used some other device driver NOT the one listed in the doc I linked.
You need get into the USB port properties and point Windows to the correct driver within the correct folder.

Edit
Attached file may offer further guidance. (remove .doc extension)

[tautech]

@aydinay

While having a look at further help for you I see there is a quite new version of EasyScopeX that you might not have on your CD.
http://www.siglentamerica.com/gjjrj-xq.aspx?id=5012&tid=14

Note it now includes the MS .net framework needed instead of having to download and install it separately. 

[VenomUA]

Hello!
I address to you with a problem.
Please help me, do not ignore my request.

I use the oscilloscope SDS1102CML + (Serial number: SDS10BA2162696).

Recently I found that on the website http://siglentamerica.com there was an update of the firmware for this oscilloscope.

I downloaded this firmware http://siglentamerica.com/gjjrj-xq.aspx?id=5074&tid=15

And now, after updating the firmware (from a flash drive, as written in the manual), the oscilloscope is not loaded. The Siglent logo appears and nothing happens.

In the document with the firmware file it is written that the first version was 6.01.01.08.
But in my device, the last digit of the firmware version was 13. The first digits, unfortunately, I did not remember.

I understand that I failed the oscilloscope. Maybe it was not worth it. I do not know what to do now.

Please help to revive the oscilloscope. I really hope for your help.

Sorry for my english, I'm using an translator.

[tautech]

Hello!
I address to you with a problem.
Please help me, do not ignore my request.

I use the oscilloscope SDS1102CML + (Serial number: SDS10BA2162696).

Recently I found that on the website http://siglentamerica.com there was an update of the firmware for this oscilloscope.

I downloaded this firmware http://siglentamerica.com/gjjrj-xq.aspx?id=5074&tid=15

And now, after updating the firmware (from a flash drive, as written in the manual), the oscilloscope is not loaded. The Siglent logo appears and nothing happens.

In the document with the firmware file it is written that the first version was 6.01.01.08.
But in my device, the last digit of the firmware version was 13. The first digits, unfortunately, I did not remember.

I understand that I failed the oscilloscope. Maybe it was not worth it. I do not know what to do now.

Please help to revive the oscilloscope. I really hope for your help.

Sorry for my english, I'm using an translator.

Welcome to the forum.

1.18 is the first official FW update since the CML Plus was released. There have been others but they were Beta versions.

For your frozen boot do this.
After power on press the Math button quickly and repeatedly until the scope moves past the logo screen.
It may need more than 1 attempt.

Please inform us of the outcome.

[VenomUA]

Thanks for the quick response.
Unfortunately, nothing happens. I tried to hold Math button, quickly and repeatedly press. The loading is frozen on the Siglent logo.

[tautech]

Thanks for the quick response.
Unfortunately, nothing happens. I tried to hold Math button, quickly and repeatedly press. The loading is frozen on the Siglent logo.

It should work, please try some more times, the presses must be fast. (do not hold)

[VenomUA]

Honestly, I tried to do it many times. Nothing happens. Once upon a time, there was a case that the oscilloscope hung in the measurement. I did this operation, as you advise and it worked. The program reset to factory settings.

But now it does not work. I'm afraid I ruined the firmware.

[tautech]

Honestly, I tried to do it many times. Nothing happens. Once upon a time, there was a case that the oscilloscope hung in the measurement. I did this operation, as you advise and it worked. The program reset to factory settings.

But now it does not work. I'm afraid I ruined the firmware.

I think you will need to contact your supplier for a warranty claim.
I will link your posts to Siglent in Hamburg....expect them to contact you by PM.

[VenomUA]

Thanks for the support.
I do not know who is the official representative of Siglent in my country.
The seller from whom I bought this oscilloscope will not help me. He is just a seller of the measuring instrument.

[tautech]

Thanks for the support.
I do not know who is the official representative of Siglent in my country.
The seller from whom I bought this oscilloscope will not help me. He is just a seller of the measuring instrument.

Official EU resellers are listed here:
http://www.siglenteu.com/howtobuy.aspx

For Ukraine:
ProsteerGroup Ltd
49A Polevaya Str. Kyiv 03058, Ukraine
38 044 457 29 10
sales@masteram.ua
http://masteram.ua

general-test
12-V Borispolskaya str. app.5 02099, Kiev-99, Ukraine
38 044 5764991
info@general-test.com.ua
www.general-test.com.ua

[VenomUA]

Thank you. I wrote about my problem to one distributor. I hope he can help me somehow.

[VenomUA]

While I'm waiting for an answer from the distributor, I want to ask.
Perhaps, in these oscilloscopes there is a possibility to update the firmware via the RS232 port? Maybe there is some software for this purpose? Or through the terminal somehow to update the firmware?

[tautech]

While I'm waiting for an answer from the distributor, I want to ask.
Perhaps, in these oscilloscopes there is a possibility to update the firmware via the RS232 port? Maybe there is some software for this purpose? Or through the terminal somehow to update the firmware?

Unknown.
Please wait for contact from Siglent Hamburg or China.

[tautech]

New firmware version 2R7 for the SHS800 and SHS1000 handheld DSO/DMM's.
SHS1000
http://www.siglentamerica.com/USA_website_2014/Firmware&Software/firmware/SHS1000_V100R003B01D02P02R7.ADS

SHS800_Update (Bandwidth:60M/100M/150M)
http://siglentamerica.com/gjjrj-xq.aspx?id=5192&tid=15

SHS800 (200 MHz models)
http://siglentamerica.com/gjjrj-xq.aspx?id=5191&tid=15

For both series the Continuity buzzer response has been improved:

Modify the buzzer drive mode under the multimeter module (The drive mode is changed to be driven directly by the multimeter chip instead of the DSP driver).

[Andbyk]

I installed new version 2R7 on my SHS810. Very interesting picture I see on the screen after upgrading!
Input signal does from internal test generator of SHS810.
I'll be back to old version 2R3!

[tautech]

I installed new version 2R7 on my SHS810. Very interesting picture I see on the screen after upgrading!
Input signal does from internal test generator of SHS810.
I'll be back to old version 2R3!

Yep, 2R7 has been pulled off the website it seems. 

I noticed this newer version when installing new PCB's in a 806 that had been damaged.
When enquiring about 2R7 I was told they'd make it available .....I don't know if was a beta or not but it obviously hadn't been properly checked. 
You and me both will be checking the replacement version. 

[Andbyk]

I installed new version 2R7 on my SHS810. Very interesting picture I see on the screen after upgrading!
Input signal does from internal test generator of SHS810.
I'll be back to old version 2R3!

Yep, 2R7 has been pulled off the website it seems. 

I noticed this newer version when installing new PCB's in a 806 that had been damaged.
When enquiring about 2R7 I was told they'd make it available .....I don't know if was a beta or not but it obviously hadn't been properly checked. 
You and me both will be checking the replacement version. 

I see that 2R7 is till available on http://siglentamerica.com/prodcut-gjjrj.aspx?id=94&tid=2&T=2

[Andbyk]

OK! Thank you tautech!

[GeorgeOfTheJungle]

Hi "Siglent Technical Support",

Can you help with this:

https://www.eevblog.com/forum/testgear/siglent-sds1102x-serial-decoder-not-decoding-properly/

?

[Andbyk]

Hi tautech! Could you please tell me about "new PCB's" for SHS800 devices? Is this hardware upgrade? How much cost of such upgrade?

[tautech]

Hi tautech! Could you please tell me about "new PCB's" for SHS800 devices? Is this hardware upgrade? How much cost of such upgrade?

It was a repair of a customers damaged unit. No upgrade, replaced with same as badged BW.