Siglent Technical Support join in EEVblog

[tautech]

found a bug in latest firmware SDS1202X-E. In Trigger setup menu when the source trigger is changed - it's not right shown in menu

UPD. Something is strange. After 3 times of reboot - bug still present. But after playing with all trigger settings -  everything is OK and source trigger is redrawing good.

What do you see as wrong ?
I just checked SDS1104X-E and it seems all is OK. I can see how the trigger display box info could be confusing listing Edge and AC Line but this makes sense as you can still select to trigger on rising or falling edges of your signal while using mains frequency as the trigger reference.

[tautech]

Hello my question is for "Siglent", I have the sds1104x-e oscilloscope and when I enter FFT or serial decoding, I press the Trigger setup with the knob I can adjust the trigger level, but the line does not appear on the screen, it is a bug Did you know about this? seems to be random

Welcome to the forum.

With 6.1.33 firmware and Auto Edge triggering in FFT mode it works as expected. (source and FFT displayed)
The trigger level line shows when manual adjustments are made and when the level knob is pressed to set to 50%.

Did you see this using Auto or Normal triggering or another FFT mode ?
USB screenshots can help us see if there is a issue.

[evgen.05]

What do you see as wrong ?
I just checked SDS1104X-E and it seems all is OK. I can see how the trigger display box info could be confusing listing Edge and AC Line but this makes sense as you can still select to trigger on rising or falling edges of your signal while using mains frequency as the trigger reference.

Hello! Look at the red square. This value it's not redrawing. Reboot doesn't help. Now everything is ok, after playing with all trigger settings.

[tautech]

What do you see as wrong ?
I just checked SDS1104X-E and it seems all is OK. I can see how the trigger display box info could be confusing listing Edge and AC Line but this makes sense as you can still select to trigger on rising or falling edges of your signal while using mains frequency as the trigger reference.

Hello! Look at the red square. This value it's not redrawing. Reboot doesn't help. Now everything is ok, after playing with all trigger settings.

OK, good. Thank you. 4ch X-E's don't do that so it's a bug. They can check it at the factory and fix it.

[tautech]

A totally new English Siglent factory website has gone online:
http://int.siglent.com/

And a revamped Chinese one too:
http://www.siglent.com/


Please update your browser bookmarks.

[Muttley Snickers]

I don't mean to criticise but the text size on that site really is ridiculously small and near impossible to read. The more you zoom in the smaller it gets and it's not like they ran out of space either. I gave up on the Element 14 site for the same reason, ludicrously small fonts are just silly. 

[tautech]

I don't mean to criticise but the text size on that site really is ridiculously small and near impossible to read. The more you zoom in the smaller it gets and it's not like they ran out of space either. I gave up on the Element 14 site for the same reason, ludicrously small fonts are just silly.

Thanks Muttley.
I had to set my browser to 150% but I do for most sites. A few pages look like they're still being worked on as 'trial' is still part of the URL.

Anyone else have suggestions ?

[tinhead]

tested right now the VNA page:

- text size in top of the pages is perfect for me
- text under overview section is now too big (bottom part of http://int.siglent.com/products-overview/sva1000x/#navs )
- text under other sections small, but still ok (bottom part of http://int.siglent.com/products-application/sva1000x/ )

id do always use 100% scaling everywhere, no issues with 1900x1080 Resolution. However few things are not working properly (tested with brave, firefox, chrome, opera, edge and safari - yeah i know), like filter in download section (it jumps back to "select .."). App notes and resources links are broken, faq link typo -> http://int.siglent.com/common/fqa/, troubleshoting/maintenance/op. tips links in chinese language -> http://int.siglent.com/common/guzhang/ (think ggling for tips ...), some pictures are toooooo large (e.g. http://int.siglent.com/about/ , the picture on the top of the page have 7000x4000 resolution, this is 15MB jpeg - one can see the photoshop editing http://int.siglent.com//u_file/images/19_08_23/cb1489b73f.jpg, other Images on that page are gif/png … if photoshop, then the ong one, really, who cares about building size and then with fake logos? One can easiy find that this HQ Building is middle of tech Center, and wow, i found two other companies in exact same build with photoshoped logo on it - e.g. https://www.ecerimg.com/nimg/e4/f7/ea4d7231a1801c4c9d22166a4b5d/liantronics_co_ltd.jpg so no, please edit this, this is cheap marketing, a picture of garage is better), warranty check is not working -> http://int.siglent.com/account.php?module=warranty (but it works on ...trial.ly200...)  , few images have focus but no content (yet, i assume it will be added), filer from product section are broken as well (e.g. sds1000x-e page-> resources -> Firmware does query http://int.siglent.com/download/firmwares/?ProId=12 but results are from every product, not proId=12).

Overall i like the design, but it must be finalized

[koba30]

Hi,

I bought a SDS1104X-E Oscilloscope, when I turn on it is frozen on the screen it shows Siglent logo and all the buttons are illuminated, is neccesary press and hold the power button to turn off the oscilloscope, when I turn on again it works fine, turn off and turn on serveral times and works fine, but when turn off and remove the power supply for a 30 min or more the issue appears again. The local distributor told me to change the firmware with the last version available on the Siglent's page, I found the 6.1.33 version, but the Oscilloscope came with 8.1.6.1.26 version from factory. The distributor tells me to install the version 6.1.33, I install following the manual instructions but after that the issue still continues. I try a hardware reset procedure without fix the issue. I appreciate your comments

Thanks in advance

[tautech]

Please use the Default button and return the DSO to factory settings.

Monitor usage settings and see if the problem reappears.
If it does please report the settings used at the time so we can report them to the factory for their engineers to investigate.
You can save the settings used in the Save/Recall menu.

Oh, and be sure to power OFF using the power button so the system can shut down properly.
It is NOT advisable to use the wall switch to power OFF.

[koba30]

Please use the Default button and return the DSO to factory settings.

Its Done.

Monitor usage settings and see if the problem reappears.
If it does please report the settings used at the time so we can report them to the factory for their engineers to investigate.
You can save the settings used in the Save/Recall menu.

Ok, I will monitor and inform to you any issue.

Oh, and be sure to power OFF using the power button so the system can shut down properly.
It is NOT advisable to use the wall switch to power OFF.

I always use the power button, the DSO is powered by a PSU to avoid a unexpected turn off.

[netlend]

Hello. I have a Siglent SDS 1102SFL oscilloscope. The firmware was 1.01.01.25P13. After updating the firmware
5.08.02.38 the Siglent logo disappeared when turned on. Help restore the oscilloscope.

[ebastler]

Hello. I have a Siglent SDS 1102SFL oscilloscope.

Do you mean "CFL", maybe? That one here?



(That's one strange front panel layout. I guess users have to be grateful that Siglent did not print a big "I was too cheap to buy the four-channel version!" into the white space...) 

After updating the firmware 5.08.02.38 the Siglent logo disappeared when turned on. Help restore the oscilloscope.

Hmm... 5.01.02.38 maybe?
Did you grab the right version? There are two separate files, one for 2-channel scopes, one for 4-channel.
https://www.siglent.eu/Downloads

[netlend]

I chose the correct version for the two channels.
The oscilloscope only runs a white screen saver instead of a logo.
Incorrectly written CFL.(SDS 1102CFL)
Your link does not download.I downloaded from another site - Siglent.
And for some reason, the weight of the firmware is 1.11Mb
-----How to get back?

[tautech]

I chose the correct version for the two channels.
The oscilloscope only runs a white screen saver instead of a logo.
Incorrectly written CFL.(SDS 1102CFL)
Your link does not download.I downloaded from another site - Siglent.
And for some reason, the weight of the firmware is 1.11Mb
-----How to get back?

Yes the link offered is NOT the official Siglent Hamburg site.
This is the link for version 5.08.02.38:
https://www.siglenteu.com/download/4239/

Yes it's just 1.11 MB.
It seems you need boot recovery files so I will ask the factory what they have to offer.

Can you post a picture of the display when the boot stalls ?

[netlend]

I apologize for bad English. The most interesting thing is that the oscilloscope starts up.
When you turn on the oscilloscope, immediately a white screen, then everything is fine, the oscilloscope works as usual (not quite sure).

 ebastler-
:(That's one strange front panel layout. I guess users have to be grateful that Siglent did not print a big "I was too cheap to buy the four-channel version!" into the white space...)

I bought because the price was cheaper than DSO 5102P :With some shortcomings, there are good pluses.

[tautech]

I apologize for bad English. The most interesting thing is that the oscilloscope starts up.
When you turn on the oscilloscope, immediately a white screen, then everything is fine, the oscilloscope works as usual (not quite sure).

OK so you have lost the Siglent splash screen but the scope works OK.
Can you install the firmware again to see if it fixes the problem ?

[netlend]

The same? I’ll do it, but already in the evening.

[tv84]

It's been a long time since i parsed these, but...

In some of these FW releases, I think the boot screen is contained in the .CFG upgrade files. Not the .ADS.
That's why Siglent sometimes released both files.

The whole contents of a .CFG file is essentially the boot screen bitmap.

So, to restore the screen you could try reflashing the appropriate .CFG file.

https://www.eevblog.com/forum/testgear/siglent-ads-firmware-file-format/msg1347761/#msg1347761

[netlend]

That is, I just write the .CFG file to a flash.
And then I update with the indication of this file?

[tv84]

Be careful and choose the correct .CFG.

Then it's best to follow Siglent's procedure to update with the .CFG (but it should be something like updating with a .ADS)

[tautech]

Be careful and choose the correct .CFG.

Then it's best to follow Siglent's procedure to update with the .CFG (but it should be something like updating with a .ADS)

I think you are right about the .cfg as normally with the older units and an upgrade from 1.01.01.25P13 to a much later 5.08.02.38 there would be a .cfg in the FW package and instruction to install it first.

I've never handled CFL models so I don't have the old firmwares to check for their .cfg's.

However now we know more netlend's problem I can try the factory for the corrective FW.

[netlend]

Thank you very much friends. As it turned out, with the firmware, the configuration was erased (damaged?).
Here on the forum (thanks to tv84) I found a suitable one .CFG. I just updated it through the menu, and everything became as it should.

[tv84]

Here on the forum (thanks to tv84) I found a suitable one .CFG. I just updated it through the menu, and everything became as it should.

Well done. It seems my old investigation helped someone! 

BTW, now you have a SDS 1102CFL. What about converting it into a SDS 1302CFL? 

[netlend]

Very interesting how to do this?