Siglent Technical Support join in EEVblog

[tautech]

thanks a lot,
i was hoping for a part number :-)

Tech support is hunting them out for us.

Complete digital control PCB (calibrated) will retail $150-200 

[oz2cpu]

>Complete digital control PCB (calibrated) will retail $150-200

nice i remember that, if this happen again :-)
lucky me the CPU survived (impossible to replace) and most of the hard to replace parts. all the ADC and DAC and such.

all i need now is the info on the sot-23 and zener voltages, as requested, then i can get ch3 up and running again real fast and easy.
the fun thing is, i never used ch3 on any of my psu's
but now i am super keen to get it working.. just because i like it to be tip-top

[tautech]

The transistors I'm sure we can identify, the MELF diodes I'm sure will be plain Jane 4148 and the 2 Zener MELF if necessary I can remove and measure them if necessary from a warranty claim PCB I have here.

However if Siglent provide us with this info that's the preferred outcome as it will be 100% correct.

[oz2cpu]

then i rather wait for their correct type info..

if thy fail to reply, i be happy to get the npn or pnp or fet, type of info,
from an allready dead unit, rather than poking smd parts out from my working unit.
my best guess will be  : most of them are simply low voltage npn,
and the one that is someting else, might be a pnp,
i guess the change for that to be correct is 95 % :-)

[tautech]

Good quality replies can be received here:
https://www.eevblog.com/forum/chat/what_s-this-please-(component-advice)/

Ask there about:
QC1 2A with wide U or C on its side.
QC2 1AM with Y on its side

[trmntr]

My request to Siglent for help with issues on my SDS1104X-E have landed on deaf ears.  No response whatsoever.

Remind me, please, what is your problem with the scope?

[BillyO]

My request to Siglent for help with issues on my SDS1104X-E have landed on deaf ears.  No response whatsoever.

Remind me, please, what is your problem with the scope?

Why?

Anyway, it was looked after.

[Hexley]

@tautech -
Hey Rob, any insight into when the factory might do another firmware release for the SDG1000X? There are a couple of outstanding issues that it would be nice to get resolved:

• Unexpected behavior when locked to an external reference. I just re-checked my unit and when set to 10 MHz it runs 173 mHz low when locked¹. This is for FW 1.01.01.33R1B6, btw.
• Unexpected behavior of the sweep mode (interaction with non-sweep settings). See https://www.eevblog.com/forum/testgear/siglent-sdg1000x-waveform-generators/175/, post #199 for details and how to replicate.

Thanks,
Hexley

¹ Setup: the SDG1000X was locked to a GPSDO at 10 MHz. The same reference signal was fed to the counter, an HP 53131A, to ensure a common timebase. The SDG1000X was set to produce exactly 10 MHz and connected to the input of the counter which then read 9.999 999 827 MHz. As a cross check, the same setup was applied to a different AWG (KS33521B) and the counter read 10.000 000 000, as expected.

Hey Rob -
I see that the 2000X firmware was just updated. Do your sources at the factory have any visibility into when the 1000X firmware will be updated?
Thanks,
Hexley

[tautech]

@tautech -
Hey Rob, any insight into when the factory might do another firmware release for the SDG1000X? There are a couple of outstanding issues that it would be nice to get resolved:

• Unexpected behavior when locked to an external reference. I just re-checked my unit and when set to 10 MHz it runs 173 mHz low when locked¹. This is for FW 1.01.01.33R1B6, btw.
• Unexpected behavior of the sweep mode (interaction with non-sweep settings). See https://www.eevblog.com/forum/testgear/siglent-sdg1000x-waveform-generators/175/, post #199 for details and how to replicate.

Thanks,
Hexley

¹ Setup: the SDG1000X was locked to a GPSDO at 10 MHz. The same reference signal was fed to the counter, an HP 53131A, to ensure a common timebase. The SDG1000X was set to produce exactly 10 MHz and connected to the input of the counter which then read 9.999 999 827 MHz. As a cross check, the same setup was applied to a different AWG (KS33521B) and the counter read 10.000 000 000, as expected.

Hey Rob -
I see that the 2000X firmware was just updated. Do your sources at the factory have any visibility into when the 1000X firmware will be updated?
Thanks,
Hexley

It seems this new SDG2kX FW is only for latest HW but as yet not sure and don't have 2kX stock to check HW versions until maybe next week.
From 2kX release notes:
1. Compatible with Rev.F hardware; if the hardware version is “05-xx-xx-xx-xx”, it will not support to roll back previous firmware version

Which I interpret as this FW is only compatible with Rev F/05 HW.

I'll pop Tech support mail to check what the full story is.

SDG1kX might be going through HW changes too, IDK but some IC availability has had slightly different HW used in some models it seems if the FW release notes for some products are anything to go by. 

[tautech]

A big thank you to you all from Siglent for your support and wishing you great holidays and a magnificent 2023.

[tautech]

Parking this here after Martin72 found it.
https://www.siglenteu.com/operating-tip/siglent-serial-number-format/?pdf=13383

[Vit G]

Hi!
 I found that my SDG2042X (HW 05-00-00-46-00) has output phase mismatch with identical settings of the two outputs at about 1 degree per 10 MHz (abt. 250 pS delay between channels). Pressing the EqPhase button does not solve the problem. Is it possible to fix this?

[tautech]

Hi!
 I found that my SDG2042X (HW 05-00-00-46-00) has output phase mismatch with identical settings of the two outputs at about 1 degree per 10 MHz (abt. 250 pS delay between channels). Pressing the EqPhase button does not solve the problem. Is it possible to fix this?

Yes.
Utility/Ch Copy Coupling/Ch Copy Coupling and make adjustments from within the menu to align edges perfectly.

Last time I tried minor adjustments were needed for changes in frequency however ps accuracy was possible with care.

[Vit G]

 But.. then I see this phase change in the main settings window. What's the point of doing it then?

[Vit G]

  OK. I temporarily solved the problem by adding a delay line. Now the EqPhase button does what it's supposed to do. I see a lack of attention to detail in the design of the PCB frontend. The distance between the output relays and the connectors is clearly different. And most likely this error accumulates from different places in the PCB. I hope this will be compensated in the new firmware.

[tautech]

New firmware for the 2 channel SDS1202X-E model.

Version： V1.3.27
6 MB
https://int.siglent.com/upload_file/zip/firmware/Oscilloscope/SDS1202X-E_V1.3.27_EN.zip

Release notes
1. Fixed the bug: SCPI sets trigger level error when probe is 10X
2. Fixed the bug: SCPI(C4-C1:MEAD? FRR) is error
3. Optimized accessing USB drive so that when a USB drive is moved to a computer, Windows will not prompt a restoration of the USB drive.
4. Fixed the bug: CSV file does not consider probe
5. Fixed the bug of UART decoder with some special settings
6. Fixed the bug: PNSU SCPI is error by socket to transfer binary file

[phastmike]

Hi everyone,

Just registered to the forum.

My Siglent SDS1104X-E suddenly froze when I've pressed the Auto Setup. After some time in frozen state I did a power cycle and the scope was not able to boot properly. The key lights did light and the logo appeared but the boot seems to have stalled. I've tried the Hardware Reset procedure by using the Math key pulsing while booting to no avail. The unit seems to be trying to boot but it's doing it very slowly, and by slowly I mean, really slowly. I think I can identify the boot procedure but there are many minutes between boot led sequence.

Waited for a full day (turned off) and then when turned on, the unit booted normally but after some minutes, it froze again and back to square one.

I'm afraid that trying a firmware update on this situation is rather dangerous.

Scope is with FW: 6.1.35R2, Uboot-OS: 8.1 FPGA: 2019-11-15 HW: 01-05

Never updated, no hacking... nothing... only 50 startup cycles.

From what I've read here in the forum, there seems to be a USB recovery package ??

Help, anyone?

Thank you,
BR
 

[tautech]

Hi everyone,

Just registered to the forum.

My Siglent SDS1104X-E suddenly froze when I've pressed the Auto Setup. After some time in frozen state I did a power cycle and the scope was not able to boot properly. The key lights did light and the logo appeared but the boot seems to have stalled. I've tried the Hardware Reset procedure by using the Math key pulsing while booting to no avail. The unit seems to be trying to boot but it's doing it very slowly, and by slowly I mean, really slowly. I think I can identify the boot procedure but there are many minutes between boot led sequence.

Waited for a full day (turned off) and then when turned on, the unit booted normally but after some minutes, it froze again and back to square one.

I'm afraid that trying a firmware update on this situation is rather dangerous.

Scope is with FW: 6.1.35R2, Uboot-OS: 8.1 FPGA: 2019-11-15 HW: 01-05

Never updated, no hacking... nothing... only 50 startup cycles.

From what I've read here in the forum, there seems to be a USB recovery package ??

Help, anyone?

Thank you,
BR

Welcome to EEVblog.

Check your messages.

[tautech]

Reminder....
Promo until the end of Oct on 2000 series DSO's.
https://siglentna.com/news-article/2000-series-oscilloscope-power-up-promotion/

SDS2000X Plus models = free BW upgrade = $ 1200 value
SDS2000X HD models = free Power Analysis option = $ 380 value

[tautech]

New promotions from Oct 1 -31 Dec 2023

Analysis Option bundle with new purchases of SDS2000X Plus, SDS 2000X HD, SDS5000X and SDS6000A models.
*Promotion only on models listed.
*No other discounts or promotions apply.
*This promotion is only available in Asia, Africa and Latin America Area. 

SDS2000X PLUS   SDS2XP-BND   SPL2016, SDS2000XP-16LA, SDS2000XP-FG,
SDS2000XP-FlexRay/1553B/CANFD/I2S/SENT/Manch   $259    Saving $2112

SDS2000X HD   SDS2XHD-BND   SPL2016, SDS2000HD-16LA, SDS2000HD-FG, SDS2000HD-I2S/1553B/FlexRay/CANFD/SENT/Manch   $259    Saving $2230

SDS5000X   SDS5X-LA-BND   SPL2016, SAG1021I, SDS-5000X-16LA, SDS-5000X-FG   $371    Saving $875
SDS6000A   SDS6A-LA-BND   SPL2016, SAG1021I, SDS6000PRO-16LA, SDS6000PRO-FG   $371    Saving  $1027
https://int.siglent.com/info/detail-74.html

SSA3000X-R promotion
Purchase a new SSA3000X-R Analyzer: SSA3032X-R, SSA3050X-R, or SSA3075X-R
Get a free SSA3000XR-RT40 upgrade license (a $1339  value!)

SSA5000A promotion
Purchase a new SSA5000A Analyzer: SSA5083A or SSA5085A
Get free SSA5000-RTA1 and SSA5000-B40 upgrade licenses (a $6360  value!)
https://int.siglent.com/info/detail-72.html

EMI pre-compliance promotion.
Purchase a new SSA3000X, SSA3000X Plus, SSA3000X-R, SVA1000X, SSA5000A series Spectrum analyzers and SRF5030T near-field probe kit* to receive a free EMI option activation license!

[tautech]

Further promos with reduced pricing for SDS1000X-E models plus free option licensing for FG and MSO until June 30 2024.
https://int.siglent.com/info/detail-76.html
https://siglentna.com/news-article/reduced-price-and-free-analysis-options-with-new-1000x-e-series-oscilloscope/
https://www.siglenteu.com/news-article/reduced-price-and-free-analysis-options-with-new-1000x-e-series-oscilloscope/

[rf-loop]

  Many thanks to all of you from Siglent for your support.
  Merry Christmas!
  Happy and successful new year 2024


   

[Martin72]

I would love to have THAT under the tree too...

[tautech]

New PC SW utilities.

SigScopeLab Signal Analysis Software
https://siglentna.com/pc-software/sigscopelab-signal-analysis-software/
SigIQPro Signal Generation Software
https://siglentna.com/pc-software/sigiqpro-signal-generation-software/

Both available for download here:
https://siglentna.com/service-and-support/firmware-software/pc-software/#sigscopelab

[hpw]

New PC SW utilities.

SigScopeLab Signal Analysis Software
https://siglentna.com/pc-software/sigscopelab-signal-analysis-software/
SigIQPro Signal Generation Software
https://siglentna.com/pc-software/sigiqpro-signal-generation-software/

Both available for download here:
https://siglentna.com/service-and-support/firmware-software/pc-software/#sigscopelab

Bingo,

the SigScopeLab Signal Analysis Software is FREE and supports:

SDS7000A
SDS5000X
SDS6000A
SDS2000X Plus
SDS6000L
SDS3000X HD
SDS2000X HD
SDS1000X HD
SDS800X HD

while to save pictures of a measurement is one thing (as for documentation), BUT, later on, to analyze the captured data again with any upcoming tools any different & better  .

SigIQPro Signal Generation Software price is a RIP off. Just my 2 cents!

Hp