How long does it take Rigol to respond to a firmware request?

How long does it take Rigol to respond to a firmware request?
Posted by BlueBill on 29 Jan, 2015 01:12
Any idea on the typical time for Rigol to send out the firmware link? Is it generic for the DS1004z series?

#1 Reply
Posted by aargee on 29 Jan, 2015 01:41
Well, I made a query through their online support and I had Rigol Europe and a Rigol engineer from China ask what I needed and sent through the firmware for my 1054z. All within 48Hrs.

#2 Reply
Posted by nanofrog on 29 Jan, 2015 02:21
Quote from: BlueBill on 29 Jan, 2015 01:12
Any idea on the typical time for Rigol to send out the firmware link? Is it generic for the DS1004z series?
Rigol has already posted this before, but here's the 00.04.02.SP4 firmware for the DS/MS1000Z series for your convenience.

But to answer your question, day or two here in the US/CAN via the request form.

#3 Reply
Posted by BlueBill on 29 Jan, 2015 03:28
Perfect, thanks for the link. Seems Rigol responded very quickly but I missed it because I was looking at the wrong email account.

#4 Reply
Posted by CParish on 29 Jan, 2015 04:03
I've requested firmware twice over the last month for my DS2000 without a reply, and I know I'm getting their e-mails because of the automated confirmation. I guess I'll try their technical support e-mail next. The strange thing is, when I've requested firmware in the past, they usually respond within a day or two. It's actually rather annoying to have firmware behind a wall like that.

Does anybody reading have the latest DS2000 firmware download link?

#5 Reply
Posted by miguelvp on 29 Jan, 2015 04:08
Latest firmware that I know of, for the DS1000 and the DS2000 in the jitter thread posted by Rigol after they fixed the jitter here:

https://www.eevblog.com/forum/blog/eevblog-683-rigol-ds1000z-ds2000-oscilloscope-jitter-problems/msg578208/#msg578208

It was released Dec 31st 2014: