Got notification that MAXREFDES82# was shipped. Should receive it tomorrow .
My order just shipped from the Philippines, ETA
Got an E-Mail that they wish that I had great success using my eval board, which didn't arrive at all (neither did I get a shipping notification...) yet. Answered to that automated mail and got a copie of a forwarded message where someone asked someone other to "inform the customer".
I was looking for one of the kits that apparently has some secret sauce inside, so after a long wait I've got an email request to print an US export regulation form, fill it, sign it
in bloodwith finest fountain pen, re-scan it and send it back.
I was looking for one of the kits that apparently has some secret sauce inside, so after a long wait I've got an email request to print an US export regulation form, fill it, sign it in bloodwith finest fountain pen, re-scan it and send it back.
Also received that email a 4 days ago or so
Well, I hope this works for me. I'm surprised they don't check these things out with a bit more scrutiny.
Got an E-Mail that they wish that I had great success using my eval board, which didn't arrive at all (neither did I get a shipping notification...) yet. Answered to that automated mail and got a copie of a forwarded message where someone asked someone other to "inform the customer".
Yeah same story here, I also replied to that generic maxim email (adress), a day later I did get a polite response, and another day later a message from DHL.
I wonder if you've payed 100+ bucks for a board would it also take over two months with slim to no communication?
Not spending 100 bucks with them in the near future to find out..
I wonder if you've payed 100+ bucks for a board would it also take over two months with slim to no communication?
Not spending 100 bucks with them in the near future to find out..
You would expect the same level of service getting something for free as if you'd paid them $100?
Actually I would expect that too. If someone is advertising his product to me it doesn't really matter if it is for free or paid since he wants me as his customer.
I think I got my board in around 3 weeks.
Never got mine. Guess I'll fill it out again if it's still live.
EDIT: Doesnt appear live anymore. Oh well.
I just tried the link - and I was given the form to fill out. No problems.
Didn't go any further as I don't want to jeopardise my first submission.
No updates about that original submission, though. That's 5 weeks today.
It has arrived!!
Nicely packaged and as expected some other merchandise stuff as well, including a pen, notebook and cheapo adafruit crocodile cables.
And the MAX11410EVKIT (24bit adc) and MAXM17503EVKIT (dc-dc stepdown).
In total it took over two months, still don't understand why it has taken so long.
Did you notice that the pen very cleverly makes the business end a stylus too (which, amazingly, works on a phone)?
FedEx threw me a tiny surprise party today with a surprise gift. After almost 3 months, I had forgotten about it!
I am impressed with what Maxim sent and the extra freebies (notebook, pen, test leads) are a nice addition.
The packaging was overkill, but It shows the commitment to quality
About a long shipping time, I see few reasons why they are doing this:
1. If you need it fast, you will buy it, if you are a start up, you will wait for a free sample.
2. They can produce these kits at a more economic schedule (if you order one, they won't run a full production run) and they don't have to keep inventory for it (sales inventory would be separate i guess).
All in all very happy with a good development platform, just a bummer that I managed to put my finger at the wrong place and did something to force the board to use extra 100 mA (witch puts LDO to thermal shutdown). Fixed with a brute force of putting a beefier linear regulator.
if you are a start up, you will wait for a free sample
Not sure that follows. It assumes that startups are strapped for cash and/or ideas. I would expect startups to be time-poor in that they have no income stream so every minute spent on developing is debt to be repaid later. If anyone needs fast delivery, it should be them.
Also, startups don't typically get all the infrastructure and funding in place and then look around for something to do. I imagine they start with an idea (that is, knowing what they want to produce) and then get going with the aim of doing exactly that.
Not sure that follows. It assumes that startups are strapped for cash and/or ideas. I would expect startups to be time-poor in that they have no income stream so every minute spent on developing is debt to be repaid later. If anyone needs fast delivery, it should be them.
Also, startups don't typically get all the infrastructure and funding in place and then look around for something to do. I imagine they start with an idea (that is, knowing what they want to produce) and then get going with the aim of doing exactly that.
Judging by the other comments here, having to wait for your parts is just preparing you for the proper Maxim experience later on.
Judging by the other comments here, having to wait for your parts is just preparing you for the proper Maxim experience later on.
That's a comforting thought .... not.
Got an E-Mail that they wish that I had great success using my eval board, which didn't arrive at all (neither did I get a shipping notification...) yet. Answered to that automated mail and got a copie of a forwarded message where someone asked someone other to "inform the customer".
The "customer" wasn't informed at all until now so I wrote back to the person. Told me that she will ask the production office where the problem is. The support seems to be great if you write to the correct person, but overall speed is definitely lacking...
Well I cant say support is great, no response from them at all... gonna resend them the email I suppose...
I got a message from said person that she spoke to the shipping department and that they will send the order from the philipines tomorrow - few hours later a message from samples department - order was shipped.
Got an E-Mail that they wish that I had great success using my eval board, which didn't arrive at all (neither did I get a shipping notification...) yet. Answered to that automated mail and got a copie of a forwarded message where someone asked someone other to "inform the customer".
The "customer" wasn't informed at all until now so I wrote back to the person. Told me that she will ask the production office where the problem is. The support seems to be great if you write to the correct person, but overall speed is definitely lacking...
So did you answer to the "maxim@maximintegrated.com" email? 3 days and they haven't responded the email...
nope. I already deletet that mail but IIRC there was something like "dont answer to that mail, it is not monitored". I wrote directly to sales-europe@maximintegrated.com. I guess you should correct that for the region you are located in.
