Half the time, when these boards are replaced during a fault finding mission they don't even ask me to replace the old ones that turn out to be fully functional and send the "new" ones back. We just get to keep whatever new parts they send us. Sometimes they don't even ask for the old stuff back.
A new one that is "just tested 1 time" has exactly the same value of a random one that is 5 years old.
It's very steep, you can say digital. There are no intermediate values between 0 and maximum.
It is madness and I have no comprehension whatsoever how this company stays afloat let alone makes any kind of a profit.
If someone has any idea how this is even financially viable for them or the manufacturer I would love to know....
There's a lot of variables, and their definition is not clear.
Most "sales departments" have a profit when the salesmen costs are deducted, except when warranty costs are deducted.
Many "service departments" have a high profit, except when warranty costs are accounted on that department.
Some sales and service departments always turn with a loss, but it's a necessity to sell the consumables, often with vendor lock-in.
Some company's pay the fabricant for the sales exclusivity, and get a percentage of the sold devices. Sometimes warranty is for the fabricant, sometimes for the seller.
But some fabricants pay the sellers for their exposure and marketing efforts, and no percentage is for the seller. And many other formulas.
If the name is big enough, the main goal is to get devices into the market, mostly with an all-in de-facto loss.
Wanting this, you also need distributors/service so they get payed in whatever formula.
Every time Bosch sells a drill, it makes a loss (if you count warranty, marketing, wages,...) but the moment you walk out and use it you make free publicity for their consumables division.
What is the amount of euro's
your organisation pays/year, and what is the amount of time (incl travel, telephone)
they spend for your organisation ?