Long delays with Digikey shipping.

• Long delays with Digikey shipping.
  Posted by Paceguy on 22 Jan, 2024 17:14
• I ordered parts from Digikey last Tuesday and have yet to receive the shipment. I'm on a FB group where others have said they are also having the same problem. I have purchased from Digikey for years and usually received my order the following day. Tomorrow will be one week and Fedex has yet to pickup the package from their warehouse facilities. I think that I'll think twice before I place another parts order with them.
• #1 Reply
  Posted by floobydust on 22 Jan, 2024 17:24
• It was the winter storm and cold snap.
• #2 Reply
  Posted by TimeBandit on 29 Jan, 2024 01:44
• The delay explanation changes depending on who you speak with from Digikey. I was told the delays are due to growing pains from the move to their new warehouse.
• #3 Reply
  Posted by floobydust on 29 Jan, 2024 02:40
• The new Digi-Key mega-warehouse opened Aug. 2022 so it should be somewhat functional by now? Unless all that automation is as awful as their website lol.
  Usually FedEx is the one with the delays during bad weather, and afterwards a massive backlog to clear up.
  
• #4 Reply
  Posted by ejeffrey on 29 Jan, 2024 02:55
• I've had a couple of orders recently with unexplained delays before shipping.  Like instead of shipping same day or the next morning depending on the time of day, it takes an extra 1-2 days to ship.
• #5 Reply
  Posted by 5U4GB on 29 Jan, 2024 23:42
• Could it depend on the shipping method?  I ordered something on Sunday and chose DHL over UPS/Fedex because they've been pretty good in the past and it was picked up Monday morning.
• #6 Reply
  Posted by pac1085 on 29 Jan, 2024 23:55
• I noticed on the last page of my packing list it says there was an internal delay and they apologize for the inconvenience.
  
  I also noticed that half the bags have the old labels on them, half the bags have the new labels on them, and some of the bags have some other weird label on them.  Someone else said it was because they are doing inter-warehouse transfers while they get moved over...
  
  But yeah, my order have been taking several days to ship.
• #7 Reply
  Posted by Jwillis on 30 Jan, 2024 01:33
• There may be back logs. We've experience sub -40^oC with wind chills as low as -50^oc in some areas. This has caused delays before. Welcome to Canada.
• #8 Reply
  Posted by fmashockie on 31 Jan, 2024 05:00
• I've noticed this as well.  And for this reason tend to order from Mouser.  In my experience, they're much faster.
• #9 Reply
  Posted by J-R on 31 Jan, 2024 06:37
• I placed orders with Digi-Key and Mouser on Tuesday, Digi-Key shipped on Wednesday, Mouser on Thursday.  USPS.
• #10 Reply
  Posted by DaJMasta on 31 Jan, 2024 11:17
• I haven't had delays of more than say two days from them, but my last two, if not last three, orders have been delayed and I've been seeing a large portion of them in the last two years get delayed (sometimes I get the delay email only to have them to ship with the initial delivery estimate.)
  
  I wonder if they're having worker shortages or the like, I haven't noticed that it's particularly seasonal.
• #11 Reply
  Posted by 5U4GB on 01 Feb, 2024 12:56
• So my DigiKey order was delivered today, four days from the US to here.  Mind you I chose DHL from the options { UPS, DHL, Fedex } because DHL have always provided excellent service in the past, so that possibly affected the outcome.
• #12 Reply
  Posted by audiotubes on 01 Feb, 2024 13:28
• Mouser was late for me last week also. Ordered Sunday night, expecting their usual get it out the door by Monday afternoon. It sat in pick.
  
  Tuesday they got it out late and FedEx showed a delay beyond their control in Memphis. Took a good 12 hours to leave the airport.
  
  Despite an extra day delay both at Mouser and FedEx, the package showed up on Thursday at lunchtime, which is actually only one day more than normal.
  
  I expect Doc Brown got an extra job at FedEx
• #13 Reply
  Posted by chrisn on 28 Feb, 2024 22:11
• Yes, I've been experiencing similar delays, related to Delta fans.
  
  An order for two 60mm DC fans was placed on 2/16 @ 8:30am, and it's still showing as "Unexpected Shipping Delay."
  
  Tried calling them on three separate occasions, with the same answer: For whatever reason, the warehouse can't seem to pack the order. (Latest update is that the warehouse is short on pallets, apparently.)
  
  Very disappointing, given Digikey's size and reputation. Sigh...
• #14 Reply
  Posted by Veteran68 on 29 Feb, 2024 00:37
• Guess it depends on what you order. I ordered 20 microcontrollers on 2/19 via cheapest USPS shipping. Shipped next day, arrived on 2/23.
• #15 Reply
  Posted by chrisn on 29 Feb, 2024 13:14
• Quote from: chrisn on 28 Feb, 2024 22:11

  Yes, I've been experiencing similar delays, related to Delta fans.
  
  An order for two 60mm DC fans was placed on 2/16 @ 8:30am, and it's still showing as "Unexpected Shipping Delay."
  

  
  Interestingly enough, my order was finally shipped last night.
  
  Oh, for anyone interested: For the Delta fans I ordered, each had an import tariff charged. So presumably such items are fulfilled from a Customs-bonded warehouse? If so, perhaps that's coming into play, at least for some cases...?
• #16 Reply
  Posted by Dan N on 27 Mar, 2024 11:32
• My latest Digikey order shipped the same day but now I wish it had been delayed.
  
  I ordered 13 items and when I checked the invoice saw 2 hadn't shipped.  I checked the order online and it didn't show those items as backordered.  One item was 50 0.1uF smd caps that that showed 3 million in stock.  They shipped those 2 items the day after the first shipment with another shipping charge.
  
• #17 Reply
  Posted by floobydust on 27 Mar, 2024 20:48
• Are you saying the ol' Digi-Key swooparoo happened?
  Plenty of stock, you order the part- all looks good, then it seems a whale came in and bought all the parts AFTER you ordered and no soup for you.