I've already found one seller in ebay that says its the official representative in Europe, but when I ask him about the firmware of the oscilloscope, he says that he doesn't know. Is this possible?
Yes it is possible.
Seller do not know these things if he (or his counterpart) just only receive cartons from other seller or factory and then ifsomeone buy they ship this carton forward.
I think some of these sellers are just sellers who sell "nice boxes". No matter what is inside box, milk, parfumes, oscilloscopes, shirts or what ever where forward shipping get some money.
(I know who seller you mean and I think he is not this lowest class of sellers who works just as "dropshipper". Perhaps he also can test and look version if you wait some time?)
But this tell that seller sell just cartons where is equipment inside. He do not check and test units before sell. So it is just "as is from factory" what is just littlebit different as surplus "as is" in ebay.
If seller check and test that unit is really ok, he also know this information.
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Why I test before I sell any unit:
I think it is very sad situation where customer get new fail unit. It is really sad situation.
I do not trust any chinese factory so much that I will sell anything without my own tests for every single equipment.
In my tests I have stopped 99% of "new fail" units. Still there is of course possible that equipment fails in some rare cases.
All these companies have proofed to me that this is important:
example these:
Rigol have teached me that this practice is wise.
Hantek have teached me (lot of) that this practice is wise.
Owon have teached me that this practice is wise.
Siglent have teached me that this practice is wise.
MCH have teached me (lot of and much more) this practice is wise.
With all these exept two, this falure rate what I find before sell is quite low but after then lot of more rare. Yes it need work and also invest for test gears. There is no free lounges.
But I can walk around and no need run away if I meet buyer afterwards.
Btw, FW is one thing but more important is perhaps HW version!But if know FW, know also HW becouse it is same information screen in oscilloscope what tell all.
It tell how many times scope is booted, FW, HW, Model and serial number.
Then, if not at all open carton but IF carton is really physically available for check. In Siglent cartons, outrside of carton is serial number. Part of serial number include information about manufacturing time. If seller do not knoe even this... perhaps it is wise to think why seller do not know this or do not want know or tell.