Honestly I'd start with not just ripping out the FW ROM assuming that it's the problem. Have you gone through the service manual etc, or done any other troubleshooting?
I'll repeat again though, the latest FW (seen on meters as early as 2005 according to the txt linked above) should be fine for such a recent meter, just backup the actual EEPROM (8-pin serial device, NOT the OTP ROM that you're calling the EEPROM) to make sure you don't lose cal constants on the off chance that something goes wrong. The ROM actually has version 11 on the sticker, like the one I suggested you use.