I have a board that incorporates a TI buck regulator (TPS562202DRLR). The circuit is direct from their Webbench power designer with a slight tweak to the feedback resistors to avoid weird values. It powers 5V circuitry (3 74AHCT541s and an AMS1117-3.3 which powers an RP2350). The 5V draw is generally less than 200 mA. Overall the design works fine. In my testing I used a programmable load to pull up to 2A and the buck regulator performed as expected (got hot) with no failures. At 1A draw, the buck regulator reaches about 40C (ambient 18C) so it appears to be well behaved with intended use. With about 80 boards in user's hands, I have had reports of 3 failures where the TI chip has completely blown (see photo). After the chip blows, the boards still work fine with an alternate source of 5V (USB). I'm not a power expert so am hoping for some help.
I spec'd the input for a max of 12V and all 3 users claim they used a decent quality 12V PSU. Also, they claim the failure happened when they powered the board up. It is possible they did something bad like reversed polarity but they all claim it worked previously and they just powered it up again. I spent way too much time trying to repro this. did 100s of power cycles to see if I could get it to fail. It kept working, no failure. Tried poor quality wall warts. Overvoltage (24V input) causes a failure but not a smoking, melted chip. I'm wondering if the failure mode is some sort of surge. The fact that the chip blew up makes me wonder. Should I be using a TVS? Would that even help? Is there something I should do to make this circuit more resilient?
I will admit, I suspect it is user error - stray piece of metal shorting the 5V rail to ground. But I want to be sure I haven't missed something. FWIW, I know I should incorporate polarity reversal protection but the users all say they connected it correctly.