Q532 is used to limit the current of the bootstrapped supply. So more like a part to limit damage if things go wrong, but not essential for normal operation. The missing transistors indicate some prior repair attempts.
Low drift with AZ off suggsts that the input part (e.g. the protection around Q337-Q340) is OK or at least not causing the offset. Also the ADC seems to be OK. The main suspect would thus be the AZ switching around Q527 and U323.
It is still odd to have the AZ mode to work with the 2 V and 200 mV range, but not the 20 V range. The issue may be the part that is isolating the lower voltage amplifier around Q522, Q523 and U339.
A point to check can be the input current in both the 20 V and 2 V range. A problem with AZ switching could result in extra input bias current.
Another point to check could be gain drift of the ADC. In AZ mode there are some background corrections for this, though I don't know the details. So this would be the non AZ mode with a relatively large voltage in the 2 V and 20 V range.