What's the skinny on purchasing parts from Keysight?

[Melt-O-Tronic]

Then why, when I had a Keysight guy on the phone, did he tell me that there was nothing he could do to accept my order?

[Docholiday]

I just got off the phone with Keysight order desk and was told they are aware of the email error issue and hope to have it resolved soon. This applies to USA only. Because of the crazy euro laws you will need to contact your local rep.

You can still search for parts online but it is prefered that you call it in at 800 829 4444 for order placement. If you have been previously been ordering parts online you should still be able to do so.

Purchase of parts are open to all.

I do not know how long this has been going on but I am still leary of it. Why is there no mention of it on their website? To add more question to this not all sales reps are aware of the email error - was told majority of orders are landline/fax.

[Docholiday]

I did have him check my keysight account and was told I can place an order and that was with my apple email address of xxxxx@me.com

[Melt-O-Tronic]

Purchase of parts are open to all.

This was most certainly not the case a year ago.  From my one attempt to buy, I was given 3 lame excuses over the course of 3 weeks even though I had dropped the issue after the first lame excuse:

• I can't order because I was not using a "business email" domain (I do own several domains; I just used my Gmail account when I registered).
• Then I wasn't allowed to order because I've never ordered directly from them before.   
• Then my shipping address was unusable because it was residential (I worked from home at the time).

I was also inadvertently privy to one of their internal emails stating that they were not going to do anything about it.

I will not do business with Keysight until it's clear that they've had a heartfelt change of attitude.

Quote from: Bud on Today at 02:03:21 AM
To those people who thinks everyone is obligated to sell stuff to them as long as they are willing to pay: it is totally to my discretion as a seller if i will sell my product to you or not.

And it is totally my discretion as a consumer to take my business elsewhere.  That's a two-way street.  Keysight can pound sand.

[rch]

I just got off the phone with Keysight order desk and was told they are aware of the email error issue and hope to have it resolved soon. This applies to USA only. Because of the crazy euro laws you will need to contact your local rep.

There are no "crazy euro laws".  They can ship with an honestly completed customs label just like to anywhere else.  Software downloads can be a little more complicated, but if it is too much for such a small company they can always get Paypal to do the accounting for them.

It is their choice how they do or don't make their parts available in the EU.   (HP has an EU website and stocks or ships from the US transparently to the customer.  Just an example.)

[Marco]

There are no "crazy euro laws".

Our warranty laws are different, wouldn't call them crazy ... but perhaps different enough to change the way you chose to do business depending on location.

[Docholiday]

There are no "crazy euro laws".

Our warranty laws are different, wouldn't call them crazy ... but perhaps different enough to change the way you chose to do business depending on location.

No offence was intended on my part at all. My apology if it was construed as such.

 I placed an order for a transformer with no problems at all. Why some are affected and others are not is what eludes me on this issue.

[xrunner]

• Then I wasn't allowed to order because I've never ordered directly from them before.   

Me: "Hi Keysight, I'd like to place an order."

Keysight: "Have you ever placed a direct order before?"

Me: "No Ma'am"

Keysight: "I'm sorry, but if you've never placed a direct order from us before, you can't place an order!"

Me: "But how do I place an order then?"

Keysight: "You would need to place a direct order, then after that you can order without that restriction"

Me: "OK, then I'd like to place a direct order."

Keysight: "Well you can't because you've never done it before."

Me: " "

[bitseeker]

xrunner, you should do comic strips!

[tautech]

xrunner, you should do comic strips!

It's not at all funny if it's true. 

Dave would say: FAIL

More for Daniel to do...... 

[Someone]

Not so far-fetched: http://wtkr.com/2016/03/21/amazon-bans-customer-for-returning-too-many-items/

Ah, but what is the policy exactly? From the article we find this -

So what constitutes extreme? Amazon UK allows customers to return items within 30 days but refuses to say how many returns are too many.

Amazingly, not far from the fictitious example I conjured up - unwritten policies ...

Paypal has similar limits to their "generosity" as they put it, if you have too many interactions with them they will threaten to close your account even if those are legitimate claims as a buyer.

[bitseeker]

xrunner, you should do comic strips!

It's not at all funny if it's true. 

If it is true, it's so idiotic you can't help but laugh.

[xrunner]

xrunner, you should do comic strips!

LOL - the way corporations behave sometimes - it's too easy ...

I'd do a test equipment comic strip if I could only draw. 

[bitseeker]

Yeah, you'd be the test equipment version of Scott Adams. Testbert, Scopebert, Voltbert, etc.

[rsjsouza]

This issue with the generic/free webmail addresses being rejected is not just Keysight. If you try to register with and order from outfits like TI or Microchip or many others, no dice. If your address doesn't end in .com or is something like Gmail, Yahoo, Hotmail and similar, they won't deal with you.

janoc, perhaps this is a country issue? I have ordered a few parts and kits from TI with my gmail address without a problem. Regarding free samples - yes, a few years ago TI changed their policy and refused samples for non-commercial addresses.

[smgvbest]

I've never had problems ordering parts from keysight
The 50 thing far as I know is for free shipping.  If your order is less than 50 you have to pay shipping. 

Otherwise no minimum.  I'm a hobbyist and registered with my gmail account last year.  I left company name blank or put in hobbyist.  Don't remember which off hand.

I've ordered parts for the 34401A, 53131A and 53132A
I had one part I had to provide my hints serial number for.  That was the most hassle I had. 

Just wanted to share there are positive experiences also

Sandra

[Bushougoma]

Just wanted to chime in figured I'd put it here rather than starting a new thread.

I am also having issues registering for the HP / Agilent / Keysight / whatever else they're going to rename themselves to in another year or two parts store.

I used my company e-mail to register and gave my residential address (I'm self employed) and I received the following e-mail.

Thanks for your interest shown in ordering through Keysight Online Store.

We have checked your registration request and found that Bill To & Ship To address [my address] provided in your registration request seems to be a residential address.

In order to get access to the Parts Online Store, system requires that the Bill To & Ship To address used for registration should be a valid company address. We request this to help protect user privacy and insure that order information for your company remains confidential.

Therefore, we would like to request you to please provide valid company (Bill To & Ship To) address, so that we can approve your registration request for Parts Online Store.

This is beyond ridiculous. If they're not willing to sell to individuals and only commercial entities with a domain and commercial address (which is what I feel is really going on here all the "privacy and confidentiality" bull aside) then they should simply set up a parts distributor network for individuals.

Hell if I did submit a commercial address they'd probably say that the moon phase wasn't right when I tried to register  .

[bitseeker]

Related to this, if an Agilent Service Note says, "AGILENT RESPONSIBLE UNTIL: Always." is Keysight honoring it for service/parts or was it limited to Agilent?

I forgot to follow up on the outcome of this. Keysight did honor the "Always" from Agilent service notes and I was able to get the necessary parts.

[LabSpokane]

Just wanted to chime in figured I'd put it here rather than starting a new thread.

I am also having issues registering for the HP / Agilent / Keysight / whatever else they're going to rename themselves to in another year or two parts store.

I used my company e-mail to register and gave my residential address (I'm self employed) and I received the following e-mail.

Thanks for your interest shown in ordering through Keysight Online Store.

We have checked your registration request and found that Bill To & Ship To address [my address] provided in your registration request seems to be a residential address.

In order to get access to the Parts Online Store, system requires that the Bill To & Ship To address used for registration should be a valid company address. We request this to help protect user privacy and insure that order information for your company remains confidential.

Therefore, we would like to request you to please provide valid company (Bill To & Ship To) address, so that we can approve your registration request for Parts Online Store.

This is beyond ridiculous. If they're not willing to sell to individuals and only commercial entities with a domain and commercial address (which is what I feel is really going on here all the "privacy and confidentiality" bull aside) then they should simply set up a parts distributor network for individuals.

Hell if I did submit a commercial address they'd probably say that the moon phase wasn't right when I tried to register  .

Just contact them and tell them, that is indeed your commercial address. Home offices are legit and common. You can't be the first.

[Bushougoma]

Just contact them and tell them, that is indeed your commercial address. Home offices are legit and common. You can't be the first.

I did and I'll post back with their response.

Had some outgoing SMTP server issues (perfect timing right ) that I had to handle before I could reply.

[Melt-O-Tronic]

Just contact them and tell them, that is indeed your commercial address. Home offices are legit and common. You can't be the first.

I work from home, have for years and explained that to them.  Didn't matter.  They are dead to me.

[Melt-O-Tronic]

A little more tangible info . . . Chris Martin asked me via email, "Can you tell me who you working with at Keysight?  I would like to see if I can resolve this issue.  I would love to be able earn your business."  I replied with a brief run-down of the facts and never heard from him again.

During the initial fiasco, when I had an Agilent guy on the phone trying to order my piddly little fuse, he just lamented that he couldn't do anything about the policy.

Suck it, Keysight.

[Bushougoma]

Success!!! They took a few days to reply but my account has been activated and I can order parts.

I'll admit it I was wrong and LabSpokane was right .

So to summarize here's how I got my account:

1. Registered for a regular account (with my company domain e-mail) on the Keysight Website.

2. Went to the find a part store and registered for approval to order parts on the account created above (this is where your account is verified by customer support). Just put a part in your cart and click the register button next to the grayed out checkout button which will take you to the registration page. It will ask you for your name, e-mail, company name, billing, and shipping address.

3. Wait for the e-mail from customer support if your address was residential like mine was they will contact you saying the address is residential. I replied telling them that was my commercial address my home is my office. The next e-mail I received was the approval e-mail shown at the bottom of this post.

Long story short as long as you have your own domain that matches your company name you should be able to get an account to order parts. Just be prepared to wait a few days to get things set up.

No guarantees this will work for everyone and your mileage may vary but I just wanted to post what worked for me.

This is the approval e-mail:

Welcome to the Keysight Parts Online Store service. We appreciate your interest in our company and products. With the Parts Online Store you can purchase with a Purchase Order or a Credit Card, 7x24. If you order before 2pm Pacific Time you get free shipping. All online purchases from the Parts Online Store are subject to the Keysight Terms of Sale. You may view these terms at:  Keysight Terms of Sale

Your user name is: (My E-mail Address)
Company: (My Company)

If you have not already done so, we strongly recommend that you also register for the Keysight Advanced Order Status service.  In addition to finding the status of single orders, you can use this service to retain your previous searches and view more detailed information on your orders.  We hope you will find this information helpful in managing your orders with Keysight Technologies.

If you have problems accessing this information or if any of the information listed above is incorrect please submit Feedback

To access these services you must first login using your user name and the password you used when you registered for the Keysight site.   If you have forgotten your password, please click here and the system will automatically generate a temporary password and send you new login instructions via email.

Thank you, and we hope you enjoy your online experience!

Sincerely,

Keysight Technologies

[bitseeker]

Success!!! They took a few days to reply but my account has been activated and I can order parts.

Welcome to the forum, Bushougoma. Congrats on getting your account set up and approved.

[LabSpokane]

Success!!! They took a few days to reply but my account has been activated and I can order parts.

I'll admit it I was wrong and LabSpokane was right .

Whoa!  Now, that doesn't happen every day. 

Glad the fine folks at Keysight got things sorted out.