Thanks for the advice. I've been in contact with RIGOL and trying to get some information about License Activation. I have not completed that process, and maybe that is why the "hack" does not work - I don't know.
Also, I am working with the seller to get the authorized "SOFTWARE CERTIFICATE KEY". I need this key in order to complete the license Activation process. So much to do with these new products that I never had to do with older equipment.
BTW: I double checked the SN on the back of the scope, the box, and from the System read-out on the scope. that number checks and I then verified entry when using the Riglol 1.03d site to generate the key.
If i'm doing something wrong, I don't know what it is. If it is because I have not activated my license, then that would explain the problem.
In any event, I will update this post when I get the problem fixed.
Thanks for the advice and suggestions.