I'm going to hijack the thread a little bit - a couple comments on the questions about Keysight shipping time, eBay/refurb, and the Roseville site.
1. Shipping time - yes, I 100% wish it were faster and there may or may not be some initiatives that are exploring options. Shops like Amazon, etc., make the bulk of their income because of their sales volumes, product diversity, and availability (quick ship times, things are in stock). An OEM like us (Keysight) loses very little business due to a slower shipping time. We do, however, save $ by doing it, which directly translates to pricing decisions. It takes FOREVER to get stuff we order internally, so I feel your pain
. That being said, often our authorized distributors DO have faster ship times if they've opted to stock an item.
2. eBay/refurb - I'm a huge fan, and wouldn't hesitate to spend my $ on a Keysight refurbished product through eBay. Our overhaul process is pretty extreme and the warranty backs up any rare latent problems that might pop up. The actual process can take a lot of different forms depending on the product, and it's not uncommon for multiple hands in multiple countries to touch a refurb product or board. Which brings us to Roseville, CA.
3. Roseville is the main service center for the USA & North America (and maybe South America?), there are other hubs around the world that are roughly equivalent. If you (USA) drew the short straw and had a scope with a bad acquisition board, it'll end up in Roseville, where they'll put in a new (or reman) board and ship the scope back. Your board then gets evaluated and possibly repaired to be sold in a refurb scope. So, it's not crazy for a place like Roseville to be the last place a refurb scope ends up before it lands on your bench. The situation varies with the complexity level of the equipment in question, but this is a general common situation. At the same time, your item could ship out of our place in Malaysia, which would account for the longer ship times.