@2n3055 I'm honestly not sure. It would have to be a 1-off type thing worked out through your local sales/distributor folks. I know there have been a lot of changes in licensing over the last few years and haven't been connected enough to the details to know how they have decided to handle it. I highly recommend giving the line a call or an email and see what they say for your specific case.
Daniel,
thanks a lot for your answer. As I said, it used to be simple and now is both more versatile and confusing. Soon it will be time to extend my maintenance and I will ask then..
All the best,
Sinisa
@2n3055 I'm honestly not sure. It would have to be a 1-off type thing worked out through your local sales/distributor folks. I know there have been a lot of changes in licensing over the last few years and haven't been connected enough to the details to know how they have decided to handle it. I highly recommend giving the line a call or an email and see what they say for your specific case.
I bumped into a similar situation and reached out to support.
I bought a MSOX3104T from the Keysight EBay store with the full app bundle back in May (2021). They were offering (and still offer) the old, discontinued full app bundle (interesting they can still cut new licenses for it even though it's discontinued). Since that bundle predates the existence of the option, it doesn't have USB decode/trigger included.
I asked Keysight support what the status was of the option (the collaterals about the option on the website are a bit all over the place, some claiming it isn't offered, others that is is offered including HS, yet others that is is offered, but no HS).
They were very responsive (always amazed by Keysight support) and got to the bottom of the issue quickly, but declined to add the USB option to my unit, based on the fact that I got what was advertised (fair), and the fact that the bundle had already been discontinued at the time of purchase didn't really play into it (more debatable).
Thank you for joining in the discussion.
I also contacted Keysight support few days ago and just got answer.
I, for one, DID NOT expect to get it for free. I do understand that I got all options on the date of purchase and was not eligible for future upgrades under license I purchased at the time.
But I DID expect that in addition to all those changes in licensing and their apparent move to behave like software vendors and not the T&M company, they would actually behave like other software companies do.
And that would be to offer UPGRADES for existing customers to newest license, for the FRACTION of the price, like it is
customary in software industry.
Their quite snarky and condescending answer was that my solution was easy and that if I simply buy the NEW FULL BUNDLE (for the FULL price) and then I would get all new options.
Simple, right?
My answer to that is that I will be willing to give 10% of full price of bundle to upgrade from my previous FULL product to up to date version. It is only one protocol difference, after all.
I will be willing to repeat that at later date too, if I deem I need new options.
They can get that or take a hike.
It was their choice to move to software vendor practices. It is time to learn how it is done properly.
Don't get me wrong.
Both people from support and Daniel are great people and they give their best to help. THEY are doing AWESOME job.
It is Keysight policy changes that are failing both us customers, and Keysight applications and support engineers by putting them in awkward situations.
At this moment, I'm at verge that my warranty will expire in few months. Plan was to to pay for extension of service agreement for next few years, and to keep scope current with current versions of bundle (as if it was purchased today). That helps me with assessing it's value. Only few months ago I could sell my scope as "full options top of the line MSOX3104T".
Now it is just a 1GHz scope with"some options". Also If I buy a new one today (for another technicians seat) I would need to track which one is which...
These changes in company policy are probably good for Keysight profits, and they might be good or, at least, neutral for big customers. But for small customers like me, it gets harder to stick with Keysight. Competition looks better every day, parity in quality and features is melting faster than ice, and fantastic support means nothing if I cannot afford it or their solutions anymore...
Time will tell.
Best regards,
Sinisa