Without knowing the full details of how it was setup or seeing how it was reacting, it could be any number of things. The obvious choice would be some sort of overlooked setting for triggering: level, type, channel, some potential memory or analysis options, persistence, etc. , and the alternative is that your scope's triggering is somehow broken.
As you say, it is a relatively simple task for any scope, so my assumption would be that there was some missed or overlooked setting that has a bearing on the way its triggering and displaying unuseful information as a result.
No idea how it turned to digital scope hate, and so quickly...