Hi again,
Here are the pictures of both oscilloscopes, so you can make an impression. The location of the stuck pixel in the second device is easier to overlook, so at least there is an improvement in that sense. I also have tested a big part of the functionalities and apparently, the pixel is the only defect it has.
What model is it? ...
It is the first one, RTC1002. Which comes fully loaded (300 MHz, waveform generator, 8 digital inputs, pattern gen and communication protocols decoding). So @EEVblog, there is no more to ask for. Maybe an extension of the warranty.
Otherwise, drop the price to quality level you're providing, not the one you pretend to give..
I think the same. Because one defective device can happen, but two in a row.... then it feels suspicious. In the end, there are two options: a) There is no final quality check. Because the minimum test they can do is to turn on the equipment and see the screen. Or b) they sell the rejected device in special promotions in the retail. I feel inclined to the second, of course. But at the same time, I think it is a bad practice not to make it clear as a B-ware selling.
Maybe if they had been transparent from the beginning I would have bought it anyway, without feeling that I'm getting cheated. Because, although it is a good amount of money, the price is quite good. It is similar to a 200 MHz Keysight DSOX1202G but you get in addition the digital channels, highest bandwidth and double of points in the FFT.
Well, thanks for the inputs, I have a more clear picture now. I will talk tomorrow with the distributor to see what can they offer.
Cheers!
Felipe.-