Greetings!
I have a Rigol 815-TG that doesn't work correctly. I noticed it wouldn't correctly display a properly tuned set of UHF duplexer cans (checked okay on the IFR-1500). I called Rigol and they started an email exchange with me. All the testing suggested the TG was sending some RF, but the levels seemed off. I was able to read RF inputted into the spec analyzer (signals from IFR, or other sig gens I tried) until I applied the firmware upgrade (sent by the tech at Rigol). Now the spec is deaf. It now also fails to display 0 mHz signal that all spec analyzers show, so the receiver isn't working right. I did a factory reset,no help, and now they want it to be RMA. They tell me if they replace the main board its gonna be about $700. I bought it used, and the void if removed sticker is intact so I'm not sure if I should crack it open first or just bite the bullet and hope it can be fixed for less than the $700.
I cant seem to find a whole bunch of repair information on this unit, so not sure about digging into it.
Does anyone have experience with Rigol repairs?
Will they care about the sticker (if I open it) since its long out of warrantee?
If they replace the board, will it be effectively a "new" 815? that is will they install the latest board?
thoughts?