Wow! You're absolutely right. The concept of customer feedback is clearly inapplicable. I can see that a more rational method would be to assume that the web designers will magically intuit how someone may or may not want to use the site. I totally agree that the reasonable, effective approach of pissing, moaning and complaining about it rather than taking initiative by providing constructive criticism that may result in improvement is ingenious. It's an exemplary plan. Let us hope that the nebulous, non-sentient entity known as "management" does not thwart this enviable construct.
Cheers
Good grief, you are from the hipster generation!
One point i could imagine but im to tired to right now is "reinvention of web interfaces is to lure new clueless customers they improved while old timers know how things was in the past=better. Nor is there such thing as a "free wheeling web designers" that can do whatever interface they want at the fot of a elephant, they are all under the marketing department dictates at the top of the elephant.
ST for example, everyone who deal with ST knows their forum engine is utter crap, and everyone have constructively complained and suggested tons of ideas "for years". Now do ST web designers listen? No! why? Because the marketing department "
say so". Yet ST used to have a well working forum engine "for years". Now, why did they screw up? Who's fault was it? And most fun of all is the ST people who maintain the crap is also pissed we have been told and want it go away. So i will give you 10 dullars if you go to ST and can make them change, if you cant you owe me 100dullars!
The web presence is just too valuable these days to intentionally piss folks off.
And yet they do over and over and over and you cant figure it out, how peculiar!
Bad web interfaces, bad data sheets, poor product, yadda, yadda, yadda etc, etc, we all are affected by it on a daily basis from ........insert mfg.....you suggest that 500million engineers should join in gigantic group hug and go bombard ...insert mfg......with constructive complaints?
You must be crazzzzy, i rather spend my time to actually design and engineer, i dont have time to point out "obviousness" to a elephant!
Im also all in for Dave go ape over mfg web interfaces from a engineering perspective.