IMHO the nr of comments on IGG for this project is surprisingly low. And so just because I can I did some statistical analysis on these comments. Here are the results:
According to IGG 1352 comments were made, but only 1101 were still visible. -> so approx 250 seem to be deleted?
Those 1101 comments were made by 395 unique persons.
Since the campaign ended 275 unique persons have posted a comment.
I have not looked at the content of these comments, but if you subtract the answers by Bob and Ali, the positive comments, and the neutral questions, I think at most 200 people have raised some kind of complaint. That's less than 3%, and ~7000 people just gave money($53 on average), and let it be. I find that amazing.
One recurring questions is "How to change the shipping address?". The answer use to be: "sent an us email, and we handle it for you". But the last 9 months they have not responded to that question. Now let's dig into that a little bit further:
Some statistic say that people change address on average every 5 year. I'll go a little bit more conservative: say every 7.5 year. That means that every year 1000 of their backers move to a new address, or roughly 3 a day. Now of course most people will forget about notifying batteroo about this change, but after a new shipment announcement by Bob they should be reminded. And in fact we can see that, right after bob's last update 10 people have made comments about their changed address.
So address changes are a big issue, and Bob must realize that, especially since he should be getting mails about this on a weekly or even daily basis. And yet he just started shipping(or so he says) without even a reminder to make sure the addresses are right.
So from all of this I can only conclude that 90% of their backers have totally accepted the fact that they will never see a return on their investment.
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