My DSOX2024 just had the same problem. I'm anxiously watching this thread to see what the outcome is.
$1900 sounds like the flat-rate replace-instead-of-repair option. Anyway, I'm sure Daniel will get to the bottom of it. He's proven quite adept at juggling tricky situations.
I thought that the cost for Skype calls was based on the destination country/network, not the originating country?
At least my costs are always the same regardless if I'm in Thailand, Malaysia, UAE or Sweden when making an outbound call.
QuoteKeysight Technologies
InfiniiVision 2000 X-Series Oscilloscopes
Data Sheet
Included standard with oscilloscope: Standard 5-year warranty 1
1. Applies to all orders on or after 1/1/2013.
It reads there in global data sheet. This do not differentiate any country. It is factory warranty.
Note this small text in page 20 bottom in data sheet.
http://literature.cdn.keysight.com/litweb/pdf/5990-6618EN.pdf?id=2002854
What was warranty promise when originally purchased, it was perhaps different.
Isnt equipment failure covered by your insurance?
Was it actually a Keysight facility or a 3rd party?That's worth researching a bit. Lots of manufacturers don't have an actual presence in certain countries. Instead, they have an agreement with a local distributor. Sometimes they're difficult to spot because they are authorized to use the brand name, acting like they are the real manufacturer.
An example is Nikon, with an absolute disgrace of a distributor in Spain. So, if you purchase a pair of Nikon binoculars in the UK (which is part of the EU as well) you are covered by a ten year warranty. If you buy it in Spain, the standard two year warranty, with the added "plus" of an extremely awful service centres.
Of course there are two approaches to warranty by manufacturers. Some use it as an excuse to decline responsability for manufacturing defects whenever they can. Others are honest and, despite an expired warranty, will fix an obvious manufacturing defect regardless and apologise regardless of the warranty status. I saw this in a case with Sony in the 90's, for example.
Anyway, as Daniel from Keysight has asked for details I would let him work in peace. The fact that he is visible as a Keysight representative means that his presence is endorsed by the company itself, and that they value the direct interaction with their users in this forum.
Unless something goes terribly wrong, I am sure that you can rest assured.
I don't think Brazilian consumer laws are that bad...What relevance does consumer law have to the purchase of industrial equipment, especially when it has been used for industrial applications?
$1900 sounds like the flat-rate replace-instead-of-repair option. Anyway, I'm sure Daniel will get to the bottom of it. He's proven quite adept at juggling tricky situations.Apparently not.My DSOX2024 just had the same problem. I'm anxiously watching this thread to see what the outcome is.Your thread need be linked in this one:
https://www.eevblog.com/forum/testgear/agilent-dsox2024-won't-boot/
In that thread member georgd wisely suggests the community goes about getting some ROM dumps in case there's some systemic failure of these models.
New thread?
I don't think Brazilian consumer laws are that bad...What relevance does consumer law have to the purchase of industrial equipment, especially when it has been used for industrial applications?
Well I suppose here both of them are treated as consumers, no matter whether its a company or a person? Is it different in your country? I just looked and our law says: 'A consumer is both a person or a company who pays for goods to another company as the final recipient of that good'.
So yes, I am a consumer in this case according to our law.
I don't think Brazilian consumer laws are that bad...What relevance does consumer law have to the purchase of industrial equipment, especially when it has been used for industrial applications?
Well I suppose here both of them are treated as consumers, no matter whether its a company or a person? Is it different in your country? I just looked and our law says: 'A consumer is both a person or a company who pays for goods to another company as the final recipient of that good'.
So yes, I am a consumer in this case according to our law.The use of equipment in business is very different from domestic use, and the laws in most countries accept that. A TV used 24 hours a day in a business display application is unlikely to get through the 5 years LG gave as the warranty for the same TV used in our lounge. They say the warranty relates to domestic use, and the laws in countries I have experienced accept that.
This is funny, I'm souring on Keysight also. I have several instruments from them and go back to the days of HP bullet proof instruments like the 34401A and before that.
On another thread here I just complained about their new policy of not selling parts down to the component level. It's ridiculous to sell a complete display board for over $1k when the display cost is 1/10 of that.
I'm starting to look into other instrument vendors now. We've always used Tek scopes and they have been exceptional with respect to durability, so has Fluke.
WE have the 34465A 6-1/2 digit meter we bought a few months ago but now that we tried to buy the display for our 53132A and met with Keysight's, "you can just buy the display" we're leery. Too bad it's a superb instrument.
Hey lots of fish in the sea and I'm liking what I see from MTI and R & S these days.
Rob
Is part of this problem just that things are not made as well as they used to - no matter who manufactures them? Seriously, can you say any manufacturer regardless of cost can produce a product today that has the same longevity of many of the instruments that did well from decades ago. Seems to me that so many companies have hidden behind their "great" names, but have cheapened their products. If they fall short in the quality/reliability department, certainly the pricier ones need to make up for it in the warranty/repair department. When that starts to slip too you have to wonder if they were worth their coin in the first place.
QuoteKeysight Technologies
InfiniiVision 2000 X-Series Oscilloscopes
Data Sheet
Included standard with oscilloscope: Standard 5-year warranty 1
1. Applies to all orders on or after 1/1/2013.
It reads there in global data sheet. This do not differentiate any country. It is factory warranty.
Note this small text in page 20 bottom in data sheet.
http://literature.cdn.keysight.com/litweb/pdf/5990-6618EN.pdf?id=2002854
What was warranty promise when originally purchased, it was perhaps different.
To be honest, I do not remember what Farnell promised at the time...
Is part of this problem just that things are not made as well as they used to - no matter who manufactures them? Seriously, can you say any manufacturer regardless of cost can produce a product today that has the same longevity of many of the instruments that did well from decades ago.
I'm not sure, linear supplies weren't that bad, they used less parts than SMPS and all those years of working out SMPS capacitance, and my favorite problem cap the tantalum. If you just go from the parts count, the more parts, the greater chance of failure - SMPS loses.
We went to SMPS, not because it was better but because it was cheaper. Give me a three terminal regulator in a linear supply, easy to fix, less parts and pretty robust.
Rob
Linear supplies are fine if you can tolerate the size, weight, heat and loss of efficiency.
In the 1970s a basic 200MHz scope from HP or Tek cost an entire year's salary. If enough people were happy to pay an entire years salary for one today, I'm sure Keysight could make an extremely robust basic 200MHz scope.
Is part of this problem just that things are not made as well as they used to - no matter who manufactures them? Seriously, can you say any manufacturer regardless of cost can produce a product today that has the same longevity of many of the instruments that did well from decades ago. Seems to me that so many companies have hidden behind their "great" names, but have cheapened their products. If they fall short in the quality/reliability department, certainly the pricier ones need to make up for it in the warranty/repair department. When that starts to slip too you have to wonder if they were worth their coin in the first place.
I don't think I've ever had anyone, ever, just repair something without contacting me with an estimate first. This is good when it's close to the replacement value, but can be annoying when it's a $5 part. After all, when hiring someone to perform service the price is part of the agreement; if we didn't have an agreement I'd flat out refuse to pay it. By corollary, nobody in their right mind starts work until the terms are settled.
Is part of this problem just that things are not made as well as they used to - no matter who manufactures them? Seriously, can you say any manufacturer regardless of cost can produce a product today that has the same longevity of many of the instruments that did well from decades ago.IMHO the older test equipment is just as prone to failure as more recent test equipment. The major difference is that the more modern test equipment consists of far fewer components and doesn't run so hot so there is actually a lot less which can go wrong. You could argue a BGA is hard to replace but those kind of components don't fail. It is still power electronics and electrolytics which are the weak points at the component level. Newer equipment does add firmware problems to the equation.
Nowadays it is just easier to buy cheap crap and yes some good brands entered into the race towards the bottom of the barrel and start selling crap but with some care you can still buy decent quality products (=lasts long with minor repairs due to wear).
My family has a long history of buying Miele washing machines so looking back at 50 to 60 years their washing machines do fail at different points over the various models but even the modern ones easely last 20 to 25 years with heavy use .
I thought Keysight claimed some crazy MTBF for their scopes?
I thought Keysight claimed some crazy MTBF for their scopes?They claim 250000 hours for DSOX3000T series. http://literature.cdn.keysight.com/litweb/pdf/5992-0140EN.pdf?id=2545408
See page 36.
IMHO the older test equipment is just as prone to failure as more recent test equipment.
My family has a long history of buying Miele washing machines so looking back at 50 to 60 years their washing machines do fail at different points over the various models but even the modern ones easely last 20 to 25 years with heavy use .